các bạn tải miễn phí ebook: Viết email bằng tiếng anh


Comunicación y Gerencia




10
10
Commandments
Commandments
For effectvie eMail communication
“Etiquette is a sensitive
awareness of the feelings
of others. If you have that
awareness, you have good
etiquette”
1 Be concise and to the point
Be

Do not make an e-mail longer than it needs to be.
Remember that reading an e-mail is harder than reading
printed communications and a long e-mail can be very
discouraging to read.
2 Answer all questions, and
pre-empt further questions
pre-empt

An email reply must answer all questions, and pre-empt
f urther questions –if you are able to pre-empt relevant
questions, your customer will be grateful and impressed
w ith your efficient and thoughtful customer service.
3 U se proper spelling,
grammar & punctuation
grammar

This is important for conveying the message properly.
Mistakes will distract the readers and can even change
t he meaning of the text. Your program has a spell
checking option, why not use it?
4 D o not attach
unnecessary files



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¨°o.O (Sống tốt mỗi ngày) O.o°

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