các bạn tải miễn phí ebook: English for personal assistants - part 5
20 Communicating with clarity
Confirmation May I confirm the arrangements for/that ... Would you please confirm that ... Please drop us a line if ... (informal). 2 Best-practice emails and working in multi-cultural teams
Email is rapidly overtaking letter writing as the most common form of written communication. We tend to transfer our communication style from our native language to a foreign language. This can throw up cross-cultural issues as email is an instant form of communication and is often far less formal stylistically than writing a letter. For example, if we forget to maintain the relationship by just getting straight down to business, we can alienate the person we are corresponding with. However, email has many advantages.
Advantages of emails eliminates phone tag (people out) allows you to put more time and thought into messages than when phoning breaks down distance/time barriers shortens cycle of written communication allows for more direct/interactive communication improves productivity e.g., meeting planning and preparation reduces telephone interruptions allows people to work from any location with a computer However, there are also distinct traps you can fall into if you don’t observe some simple rules. As with letters or faxes, emails can be misinterpreted since there is no body language or