các bạn tải miễn phí ebook: English for personal assistants - part 12
Letters of complaint 55
Letters of complaint Task 4 Letter layout Match the features of the letter, A – I, to the parts of the letter. The first one has been done as an example.
A. signature 8 1. Weinstrasse 76 1 67423 Munich B. addressee 2. 27 August 20XX C. date 3. Mrs J Stewart D. printed name of the Simpsons Constuction writer of the letter Shaftesbury Road E. body of the letter London EC5 8JN F. sender’s address 4. Invoice No. CM 9472 G. opening salutation 5. Dear Mrs Stewart H. subject line 6. I am writing concerning our invoice CM 9472 for I. closing salutation £2,548.00, a copy of which is enclosed. 7. Yours sincerely 8. M Lemos 9. Mr M Lemos
Opening and closing salutations
The table below outlines the conventions for opening and closing salutations in formal correspondence in British