English for personal assistants - part 14

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Reports 65

Collecting information

Information gathered can be of two types: primary and secondary. Primary is
information you collected and recorded yourself. Secondary is collected and recorded
by others; it’s secondhand.

Task 9
Put the sources of information into the appropriate column.

questionnaires, pamphlets, experiments, journals, surveys, newsapers, books,
Internet, observations, reports, raw data, magazines.

Primary information Secondary information

Both types of information should be used with caution because:
Primary information could be inaccurate or biased.
Secondary information could be inaccurate, biased, and out-of-date.

Analyse the information
The purpose of analysing the information is to make sense, objecively, out of the
information you have collected. You must first ensure that the information is free
from any personal bias.
Information is then compared and contrasted in order to find new ideas or the best
ideas. Separate facts and figures need to be interpreted by explaining what they mean
and what significance they have.

Determine the solution
First make sure that a solution is requested. This may not always be the case. The
purpose of the report may be to present the facts for someone else to determine the
best solution.
If you have been asked t

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