các bạn tải miễn phí ebook: English for personal assistants - part 18


Written apologies 85


High key
Changing to high key occurs when we want to show a word or concept is in contrast
with:
something we said before
something we will say in the near future
the implicit expectations of our audience (i.e., something surprising)
we want to show a new ‘verbal paragraph’

Example
twenty
1. This year we increased our net profit by million dollars.
however,
2. These results have been encouraging there are problems.
Right
3. then, let’s move on to my second topic.


Task 5
Rewrite the following sentences to indicate in which part of the sentence the voice
would rise to signal high key. See the three examples above.
1. Only six people have replied to my memo?
2. It’s true it’s going to be difficult, but there is a way we could ...
3. I’m sorry, I wanted the figures for March, not February.
4. Wasn’t it Jane who contacted Mr. Zappala before?



Dealing with tricky situations

There are times when things go wrong and all we can do is apologise, accept blame
when we are at fault, assure the client that this will not happen again, and promise to
do something to rectify the situation.
These situations are often stressful for the people i



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