Sourcing’s Five Critical Governance Processes
By Ernie Zibert
Copyright 2012 Ernie Zibert
Smashwords Edition
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Table of Contents
The five core governance processes
Contract Management
Issues Management
SLA Management
Invoice Management
Service Request Management
About the author
Other books by this author
Contact the author
In this e-book, I provide you with the next layer of detail for implementing the best practice
sourcing governance framework. For commercial reasons, I will only focus on five processes that are
crucial for outsourcing success. Whilst these five processes are critical, there are a number of
additional governance processes that you will need to implement effectively for a successful
outsourcing relationship.
The five processes appear in my e-book on the Science of Sourcing Governance. This means,
that if you implement these processes, your sourcing relationship will materially improve and you can
focus on adding more value and/or improving other aspects of your sourcing relationship.
The five core governance processes are:
1. Contract Management: This process allows the service provider and the customer to

Other titles by Ernie Zibert
Discover other titles by Ernie Zibert at Smashwords.com.
The Science of Sourcing Governance
What’s the difference between a million and a billion dollar IT sourcing deal?
Ordering IT Services: Would you like CHIPS with that?
Sourcing's Three Fates
The IT Outsourcing RFP COW is too FAT
Outsourcing’s Two Evils
Impotence and Sourcing Governance
AMS – The next stage in the evolution of IT outsourcing
Apply CREAMS to your IT sourcing pain
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For more information, contact Ernie Zibert at
Thanks go to Mohandass Ayyappath for his insightful comments and editing.