QUYẾT ĐỊNH CỦA NHÀ QUẢN TRỊ - Pdf 22

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

1. 
2. 
3.  !" #
4. $%&'( !" )
5. *"+"( ,
6. -+"( .
7. -/"0"( 1
 !"#$%&'(!)!#*+*,#*'-*$! /#*!%-&0*121!
345#*65#78-(9,#7:-*719.#;0-*<
A. *'-*$! <
1. 1
2. 2""+"( '(34
B. *!%-&0=
1. )
2. 2""+"( '(%5 )
C. >1! 34?
1. .
2. 2""+"( '(6(&7
@A*!,-*'9)-#70#*BC-(D%-2EF-(4,#+-*&'
,G*3-4H4*%--('-**I#7J/#*:*K5$*-**BL-(71
,9.#;0-*F M-*!H*N-OP-;Q-(M*1$*R-(;Q-(M
91-;!64-'&'(!)!#*+* MF8 S1*K-T1UP-<
A. M#*.#&H*"*I#7J719.#;0-*<
1. /"0"( 1
2. 89:'(/"0"( 
3. 3;&'(/"0"( 7
B. 7) C!*V!U'!#WG
1. * <=>?

<5]B;6"CE0!_]J(<:
\T !" 3hành vi sáng tạo của nhà quản trị nhằm định ra
những đường lối và tính chất hoạt động cỉa một đối tượng (tổ chức) nhằm
giải quyết những vấn đề nảy sinh và đã chín muồi, trên cơ sở phân tích các
quy luật khách quan đang vận động, chi phối đối tượng và trên khả năng
thực hiện của đối tượng đó. (Giáo trình Quản trị học – ĐH Kinh tế TpHCM).
2. _*- 8P!
Z`253B_E];"( T-+R
TV(RT=]'(5]BTa3(<:;
 !" 3B4(
b!6cE>R(53tính chất của vấn đề&!T(<;
"(X(d E0T Y( 
;Z"<T E03G <&
("W(Te ;E\EU53EV_2'(2
CE <F"2 "EV6(D((4-
'(f3;%CU'(g"(hIQ("X46T
('(ij(>(>Ta* E06k<4!
;_E04!d53;":'(2CT>(;
3
=5+5YT<"F%("W]53>G3!" ];(
R* Y3 E0Rl!
G5]BU(X('(2^5R2E
> !'(2f3T4293
UTaZ4-(5("m("WE E0T
E Yn<?^(T!EF>(
;"5]B%(0YTa%EVE0R
XF3!" ];G(* ;3 !
G5]B(=%-T;5'(X2;Y
E [->e!"(6R_T [
];32c(3>4!4>(Ta83 >

/ !" `2535]B;6T];R
Ta3<G4(Z%T<n;!;
E0GX(d EUT
X!!T;_0;TEvX
Chức năng định hướng 34!e ;E\EU53
=]2_E0D=>E F"26!e]
6ke 5(-'(;eEFT EU6R;
":'(-"V(>3TaE2 !" 3
4-!X!E0 EU+4!R
 6k4-E0!X!
Chức năng bảo đảm%&4"( ;!o"(53X!
!GB4&:5Y3NG;E\EUf
5"(TX!!=4!'( J(<4T4"(
 T3!" ;!eNeuB4:"%R53
E("(;E\4!]l!5]B_]E
E("(;E\!E011w5]BE4-:R
"%RT+4-E0 ;E\<=5+
3(6kW;E\o&!E0H1w5]BE!
X!4!R8<32>'(X!!
Chức năng phối hợpo"(5e _(T5("m535
"='(X2;Y((53!5]B2 4-
:E0];Y4-XE0(6k3EV'4!T
5
xB:R <=5+5YT;_0;
n;!E0s"EU43!" "( 
Chức năng cưỡng bức:=TXsX2_5U
_E0;!38dVT<n;!!X!=2
5%5344=_E0((5U2&R(
]
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9
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>3V(rZ%T-5X3m
}"]BrX;!f53V0"4
43B^U^"EU4("F5U

e\Z"EUTfYX5]B(XEU6(y
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14
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- ˆNeu+_[G<24(
- !FF4];Y"lY=X<:32
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D]B<:E0YX6U\Vy
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'(W_5U-5T-53G!^'(W
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B3;!26_5]BmNYX%>EU
- E0T;sXs-5BG53_
'9EV4(3
- 24XYXE05]B9+_„R…T53
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G &%'(X* eN<;!y
- -3+!(4-K5 „4-E("(
 +!…n32 L
- o(65]B53"F5]B53234
- Zc4:"(5]B

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GX:%5 '(G3fEXf4
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16
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8:Y"(+<%5 (4-TX&;!"36
 T32'(+24iEvX]<2
"GX:E"%+&;!(<[X}3
5N!='(T4--Xl'(+

c(T36(<4<S
- ::53Rg&%r+
YG T35'(+:4 ;V]
oX:%5 *("W3X6k3ec"(
6(5UG6(&'(+Jf5Y>4
f    :  !    W    Y  4u  uT  4-  3
;E\=
qE 5X(Y;XC6 4N
EF5%E(E0+Y2rsTs
s6kYE06R'2'(WEV"-DUG
‹E‹'(+T4-];![(Y 4N
EF'(+36(T53(Y;"r <J32
3<:6k4WX CE\9BT\G(='(X
n5+3e]Jf(WB-5;;Tm}
BR\T5[(r;W"(>d%4T5[(:X<
> ;R53"+2'(G5%3r<TW
6k"{"3
18
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Nếu một kỹ sư mắc một sai lầm, đó là một dự án mới!
Nếu một nhà khoa học mắc một sai lầm, đó là một phát minh mới!
Nếu một nhà thám hiểm mắc một sai lầm, đó là một sự khám phá
mới!
Nếu một lái xe mắc một sai lầm, đó là một tai nạn.
Nếu một chính trị gia mắc một sai lầm, đó là một luật mới!
Nếu một giáo sư mắc một sai lầm, đó là một giả thuyết mới!
Nếu một thợ cắt tóc mắc một sai lầm, đó là một kiểu tóc mới!

"B-(>EY
f. Q(&4:4q E0
EVs6(&3EVE("(4Y"EU25]B"d
_+U;`0;4Y<T"4_+;UV
U;!X
g. Q(&>d=
EVs6(&3EVR2X}"
E05UB3Wf<
h. Q(&>&zG(3_53C:
20
Q(&3s;!4]29='(X2;Y:
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i. Q(&>RK94%L
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Gd"0r;=K3TXGTd;aL5_<
(X%
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8:<E05 "=f4-GX&<4
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&\X!'(23!" y
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Q(&3G3fUEVs;!3(
-d-5<:5]6k4Xs;!G
6(&4-<2+X4-:3-5

45%536;33<%4!D3B
]3!-56k4-<

Nhà quản lí mới cũng có những sai lầm của riêng họ.Bao gồm 5 sai
lầm cơ bản đã kể trên và có thể nói đến 10 điều sau:
D!?2>(;EV_;<5U-534<
4%(EV53]V3T9X\5UG
3!?Um„…4+6R4<4]>EVE
%];X2T=5+WEV(9;;!G6(&"
"+!?'(+
gF5+!?32Y53m}/3!?;!-
-E03T"(>d53("+2f3G3
!?UEV(9;B6(&\G6(&33
!?UEVs;!EV3y
22
1. Nghĩ rằng bạn biết mọi thứ.
X5[(E0BX:3!?X2;Y6!e]TX<
:<!"l+XW"X2;Y3(!4
B<<r(4-TXss"l4-:XW5B
;&("W]"-5UpE&3T
!?EVJfsNGEVe(W53}?
4W4&Jf-FF536~63;GB
U
2. Cho mọi người thấy rằng ai là người lãnh đạo
Z-T]!WEV355UXX(3EVf
g4-&;!4N4(5B5+(36;Z%T
G32'(X;!"l5UE33f
TX(%G(C=R
3. Thay đổi mọi thứ
8[3WW5o\!>|"(4-;!

8. Không để bản thân cư xử như 1 con người.
DX33!?4-<^(3X4-<+EVT
"lX4-E0EVT4-E0X22!er(o!
s/
9. Không bảo vệ nhân viên của bạn
GEV"<'(X6k9;6u;[W;=(G
X2;Y4<:C/X5+(><5]BQ;<:C
G-54<l6(X2;Y'(Xm6R<
:E("( "lE\"X2;Y'(X(8<
24
3rX;!]"(];>EU53!X!"lWE0_ec
3-Xl3_JW6k;XXl6R"3
10.Tránh nhận trách nhiệm về bất cứ việc gì
>`X<=(4-T5UE\5 33!?TX
;! "11w5BWe!"("X2;Y'(Xg]
4+B+3(<"X2;Y'(X33]E\;!'(
Xg;!e>R4%(;!:!X!"lW
e!"(6k4-3X%Z%TX5z;!
xX :5"Z"53B-4ƒ
5U(
Z!N(Ž(X66<5y“Ngay cả những người thông
minh bậc nhất cũng có thể phạm phải những sai lầm từ ngớ ngẩn đến
nghiêm trọng khi đưa ra các quyết định.”
Z";x„G6(&4"( …-<G
(:(5B5]B3
Z"%RT26_!W(d]" 6cjE
6R6;C'(B3&EUT6R(!'(B3=
3&j3G4!'(B <5p0;?>G
EV-E("(Q(re!S
(NŽ(X66f"l"+"( 


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