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Randall S. Benn, CCIE #1637, CCSI, CCDA, CSE
Sandy C. Kronenberg, CCDA, CCNA, CIPT
Erik Rozell, CCNA, CCNP, CCDA, CCDP, MCT, MCSE, MCNE, CCA
TECHNICAL EDITOR
Wayne Lawson, CCIE #5244, CCNA, CCDA, NNCSE, CNX,
MCSE, CNE, CBE
“AVVID has revolutionized the design of enterprise-wide
networks. This book will show you how to integrate the
latest AVVID products with your existing infrastructure to
create a world class, converged network.”
—Ralph Troupe, President and CEO
Callisma
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ARCHITECTURE FOR VOICE, VIDEO, AND INTEGRATED DATA
CONFIGURING
CISCO
®
AVVID
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CONFIGURING
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Thank you for giving us the opportunity to serve you.

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CONFIGURING
CISCO AVVID
®
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viii
From Global Knowledge
At Global Knowledge we strive to support the multiplicity of learning styles
required by our students to achieve success as technical professionals. As
the world's largest IT training company, Global Knowledge is uniquely
positioned to offer these books. The expertise gained each year from pro-
viding instructor-led training to hundreds of thousands of students world-
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1-928994-13-X). Wayne lives in Holly, MI.
Contributors
Randall S. Benn (CCIE #1637, CCSI, CCDA, CSE) is the
President of Global Network Solutions, Inc., a network consulting
and training services company. He has over 13 years experience
building voice and data networks and holds an MBA from Old
Dominion University and a Bachelor of Science degree in
Mathematics & Computer Science from Bloomsburg University.
Randy currently specializes in designing and deploying con-
verged voice, video and data networks. He also provides sales
and technical training to Cisco Systems employees, partners,
and customers with CCI, a Cisco Systems Learning Partner. He
spends his spare time maintaining the popular Web site “Cisco
94_AVVID_FM 1/16/01 3:01 PM Page ix
x
Systems In a Nutshell” (www.iponeverything.net). Randy lives
with his wife Liza and son Jason in Herndon, VA.
Erik Rozell (MCNE, MCSE, MCT, CCNA, CCNP, CCDA, CCDP,
CCA) is a Sr. Systems Design Consultant with WareForce, Inc.
He has accreditation in a broad spectrum of computer and net-
work systems professional specializations and over 12 years net-
working experience in computer systems, systems management
and architecture, and Internetworking. Erik has implemented
many solutions at several Fortune 500 companies and continues
to be a widely sought-after authority on information technology
throughout the industry. He has authored numerous books on
subjects ranging from TCP/IP, to system optimization and
routers, to Proxy Servers, as well as authored dozens of technical
articles on data migration and tape technologies. He has a
degree in Management Information Systems.

holds a Bachelor of Arts from Oakland University.
Clay Richards (CNE-5, CCNP, CIPT) is a Network Technician
with Netarx, Inc. providing enterprise level design and network
integration and systems monitoring for its clients in the Detroit
area and across the country. Clay provides LAN and WAN inte-
gration as well as technical support for Netarx’s clients. His spe-
cialties include Cisco IP Telephony, Cisco routers and switches,
Novell NetWare design and implementation, and network trou-
bleshooting and optimization.
Darrel Hinshaw (CCIE, CCNA, MCSE, MCP+I, MCNE) is a senior
consultant with Callisma. He currently provides senior-level
strategic and technical consulting to all Callisma clients in the
south-central region of the US. His specialties include Cisco
routers and LAN switches, Microsoft NT, Novell design and
implementation, strategic network planning, network architec-
ture and design, and network troubleshooting and optimization.
Darrel’s background includes positions as a senior engineer at
Chancellor Media, and as a senior network engineer at Lucent
Technologies in the Octel Messaging Division.
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Contents
xiii
Foreword xxi
Chapter 1 An Introduction to AVVID Technology 1
Introduction 2
AVVID—An Architecture of Voice, Video,
and Integrated Data 2
The AVVID Vision 3
Toll Bypass 3

Cisco 30 VIP/SP+ IP Telephones 21
Cisco 12 Series IP Telephones 22
Testing and Troubleshooting an IP Phone 23
Using an IP Telephone 25
Cisco’s Second-Generation IP Telephones 26
Cisco 7910 and 7910+SW IP Telephones 27
Cisco 7940 IP Telephones 27
Cisco 7960 IP Telephones 28
Cisco 7935 IP Conference Station 29
Inline Power 30
Understanding the External Patch Panel
Power Option 31
Cisco Routers (Voice over X Capable) 32
Understanding Memory Usage 33
The Importance of a Modular Chassis 35
Utilizing Voice and Video Interfaces 37
Voice Compression 39
Utilizing Trunk Cards 40
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Contents xv
MCS 3810 41
The 26xx Router Series 42
The 36xx Router Series 45
Cisco Catalyst Switches 46
3500 Series Switches 47
4000 Series Switches 48
6000 Series Switches 50
CSS 11000 Series 53
Utilizing Media Convergence Servers (MCS 78xx) 53
AVVID Video Hardware Overview 54

Legacy-Based PBX Migration Strategies 86
New Installations 86
Immediate Migration 87
Phased Migration 88
Planning and Executing a Voice Mail Migration 90
Physical Interfaces and Protocols 91
Standard Protocols for Integrating with Voice Mail 91
Voice Mail Migration Strategies 97
New Installations 98
Immediate Migration 98
Phased Migration 98
Summary 104
FAQs 105
Chapter 4 Configuring Cisco CallManager 107
Introduction 108
CallManager Hardware Platforms 110
Scalability/Redundancy 113
CallManager 2.x 113
CallManager 3.x 115
A CallManager Software Overview: Features
and Functionality 118
User Features 119
Administrative Features 120
System Capabilities 122
Enhanced 911 Support 123
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Contents xvii
CallManager Integrated Applications 125
Understanding Media Termination Point 126
Utilizing Cisco Conference Bridge 127

xviii Contents
Understanding the Packages, Licensing, and Upgrades 160
CallManager Software 160
Media Convergence Servers 161
IP Telephones 161
Voice Gateways 161
What to Expect in the Next Version of
Cisco CallManager 162
Summary 164
FAQs 165
Chapter 5 Utilizing AVVID Applications
and Software Solutions 167
Introduction 168
What Is Call Processing? 169
Utilizing Call Processing 169
The Development of CallManager 171
CallManager 2.4 172
CallManager 3.0 172
The MCS-7835 173
The MCS-7822 173
IOS CallManager 174
Utilizing CallManager 174
Call Manager Features 175
Configuring the Bulk Administration Tool (BAT) 177
Adding Signaling System #7 (SS7)
Using Cisco SC2200 178
An Introduction to Active Voice 178
The Unity Product Line 179
ActiveAssistant 179
ViewMail 180

Messaging System 202
The 4-12 Port Voice Mail/Unified
Messaging System 203
The MCS-7822 204
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xx Contents
The MCS-7835 205
Scalability and Redundancy 206
Software Overview 206
Required Software 206
Features and Functionality 211
Configuring Active Voice 215
Stand-Alone Voice Messaging Server 216
Stand-Alone Voice Messaging Server with
LAN Administration 216
Unified Messaging: One Exchange Server 216
Unified Messaging with More Than
One Exchange Server 217
Summary 218
FAQs 219
Chapter 7 Design Considerations
in a WAN/Campus Environment 221
Introduction 222
Traffic Engineering Principles for Packet
Voice Networks 222
Analyzing Existing WAN Facilities 223
Applying Traffic Engineering 223
Quality of Service 225
QoS Issues in the WAN 226
Minimizing Loss, Delay, and Jitter 226

7935 IP Telephony Conference Station 260
Routers & Modules 260
MCS 3810 260
2600 Series Modular Router 261
3600 Series Modular Router 261
Switches & Modules 261
Catalyst 3500 Series Switch 261
Catalyst 4000 Series Modular Switch 262
Catalyst 6000 Series Modular Switch 262
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xxii Contents
MCS 263
IPVC 264
IPVC 3510 MCU 264
IPVC 3520 and 3525 Gateway 264
IPVC 3520 VTA 265
IP/TV 265
Voice Trunks and Gateways 266
Catalyst 6000 Series Gateway Modules 267
Catalyst 4000 Series Gateway Modules 267
DT-24+ & DT-30+ MCS Gateway Modules 267
VG200 Voice Gateway 268
ICS 7750 268
A Software Overview 269
CallManager 269
Active Voice 269
Soft Phone 270
Web Attendant 270
AVVID Design Considerations 271
PBX Migration Strategies 271

Hardware Compression 312
Selecting a Cisco IOS Compression Method 313
Verifying Compression Operation 314
Summary 314
FAQs 315
Index 317
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