1.
1.
Claire Hallan Speaking
Claire Hallan Speaking
2.
2.
I’d like to speak to Ms Lanson, please.
I’d like to speak to Ms Lanson, please.
3.
3.
I’m sorry, her line is engaged.
I’m sorry, her line is engaged.
4.
4.
Would you like to leave a message
Would you like to leave a message
5.
5.
Would you mind spelling that, please?
Would you mind spelling that, please?
6.
6.
The reason I’m phoning is to…
The reason I’m phoning is to…
7.
7.
What time would suit you?


F for Freddy/Fish
F for Freddy/Fish

G for Goat
G for Goat

H for Hello
H for Hello

I for India
I for India

J for Julia
J for Julia

K for King
K for King

L for Larry/Leopard
L for Larry/Leopard

M for Mary
M for Mary

N for Nancy
N for Nancy

O for Oliver
O for Oliver

Y for Yacht
Y for Yacht

Z for Zebra
Z for Zebra
I’m afraid I’m
I’m afraid I’m
tied up
tied up
all day on Thursday.
all day on Thursday.

Can you
Can you
get back to me first thing
get back to me first thing
tomorrow?
tomorrow?

Just a minute. I’ll
Just a minute. I’ll
put you through
put you through
.
.

We were

The line’s very
faint
faint
. Could you
. Could you
speak up a bit
speak up a bit
?
?

Could you
Could you
bear with me
bear with me
for a minute?
for a minute?

Could we
Could we
put off
put off
our meeting? Something
our meeting? Something
important has
important has
come up.
come up.Role Play


Role Play 2
Role Play 2
Student A
Student A
You work for Commercial
You work for Commercial
Insurance. Deal with
Insurance. Deal with
incoming phone calls.
incoming phone calls.
Sue Waite is in a meeting.
Sue Waite is in a meeting.
Mrs. Johnson is at lunch.
Mrs. Johnson is at lunch.
Student B
Student B
Phone Commercial
Phone Commercial
Insurance. Ask to speak
Insurance. Ask to speak
to these people:
to these people:
Sue Waite in the Customer
Sue Waite in the Customer
Service Department.
Service Department.
Mrs. Johnson in the
Mrs. Johnson in the
Marketing Department.