các bạn tải miễn phí ebook: Mẫu thư thương mại dành cho khách hàng phần 3


Mẫu thư thương mại dành cho khách hàng phần 3


RETURN PRODUCT ACKNOWLEDGEMENT: EXCHANGE ISSUED



[DATE, ex. Wednesday, June 11, 1998]




[NAME, COMPANY AND ADDRESS, ex.

John Smith

XYZ Inc.

1234 First Street

Suite 567

Anycity, Anystate 85245]



Dear [NAME, ex. John Smith],



I am happy to exchange your [OLD PRODUCT, ex. Magnaflux compressor, model 452B]
(invoice #[INVOICE NUMBER]) with [NEW PRODUCT, ex. model 542X]. [STATE HOW
DIFFERENCE IN PRICE WILL BE HANDLED, ex. Since the 542X is priced $987.62 less than
the 452B, I have credited your account in that amount.]



Since your satisfaction is our goal, do not hesitate to call me at XXX-XXXX if I can be of any
further assisstance.



Sincerely,




[YOUR NAME, ex. Jill Jones]
RETURN PRODUCT ACKNOWLEDGEMENT: DAMAGED GOODS,
REPLACEMENT SENT


[DATE, ex. Wednesday, June 11, 1998]




[NAME, COMPANY AND ADDRESS, ex.

John Smith

XYZ Inc.

1234 First Street

Suite 567

Anycity, Anystate 85245]



Dear [NAME, ex. John Smith],



I understand that your [PRODUCT, ex. Magnaflux compressor] (invoice #[INVOICE
NUMBER]) was delivered in an unacceptable condition. I will immediately ship to you a
replacement.



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