các bạn tải miễn phí ebook: English for personal assistants - part 41


11 Team building and giving/receiving
feedback KEY


Task 1
1. prone to
2. provocation
3. painstaking, conscientious
4. manipulative
5. offloads
6. averts
7. incidentals
8. discerning
9. dwells on

Task 2
1 An ideal team should have 2 a healthy balance of all 3 – nine team roles. 4 – Strong
teams normally have 5 a coordinator, 6 a plant, 7 a monitor evaluator and one or more
implementers, 8 – teamworkers, resource investigators or completer finishers. 9 A
shaper should be 10 an alternative to 11 a coordinator rather than having both in the
same team. In practice, 12 the ideal is rarely 13 the case and it can be helpful for 14 a
team to know which of 15 the team roles are either overrepresented or
underrepresented and to understand 16 – individuals’ secondary roles. 17 – Team
roles tend to develop and mature and may even change with 18 – experience and
conscious attention. If 19 a role is absent from 20 the team, then it is often filled by
someone who may not have recognized this role as 21 a dominant one. 22 The team
should share their team roles to increase 23 – understanding and enable 24 – mutual
expectations to be met.

Task 3
Carola is a coordinator and her allowable weakness is offloading work.
Emily is a teamworker and her allowable weakness is being indecisive.

Task 4 Suggested answer
Dear



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