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This study was done aiming at finding out what factors could affect Vimaru freshmen’s performances on TOEIC listening test including the linguistic and non-linguistic ones. Moreover, their attitudes towards TOEIC listening, their current performances and English study situation, and their expectations to improve the final results were the subjects to point out. To fulfill the abovementioned objectives, the combination of both qualitative and quantitative methodology was utilized. The data from questionnaires with 50 first-year students from different departments and levels at Vimaru, semi-structured interviews with 4 first-year students, and together with the analysis of observations were then synthesized and analyzed. The results of the study, in summary, showed that most of the first-year students, even the better ones thought that listening TOEIC was difficult for many reasons such as pronunciation, new words, fast speeding, stress and intonation, and slang which belongs to linguistic factors and other non-linguistic ones including unfamiliar topics, long time of listening, large and crowed room, and background noises. As a result, suggestions and recommendations were investigated so as to deal with the problems. Though the limitations were unavoidable, the study was expected to be beneficial to teachers, students, and researchers of the related subjects

Part one: Introduction
1. Rationale for choosing the topic
In the age of economic growth and global integration, English obviously
plays a very important role. However, the criteria for evaluating one’s English
competence are more and more difficult. In today’s context, the A, B, C certificates
used for people wishing to find a job are out-of- date, and the so-called IELTS,
TOEFL or TOEIC have been the best choices. TOEIC, together with other
requirements for job seekers, is preferred by most companies in order to assess their
employees’ qualifications. Therefore, a lot of people are trying hard to achieve the
success in a TOEIC test.
It is no doubt that among the four skills normally mentioned in English,
listening is always considered “a key language skill” which “has a vital role in the
language acquisition process” ( Brett, 1997). Nevertheless, it is listening that is
always a nightmare for English learners due to its difficulty. My primary
observation shows that students normally get lower marks in listening test in
comparison with other skill tests.
In addition, being a lecturer of English at Vimaru University, through my
teaching experience, I have found out that my students are always more afraid of
listening as compared to other skills. Students, especially freshmen, find listening
boring and stressful, and unfortunately, they have to sit for a TOEIC- based test
which includes Reading and Listening comprehension for the final examination.
Therefore, many of the students get bad results because of low scores in English
subject in which listening is always a target of blaming.
For all of the abovementioned, I would like to carry out a small- scaled study
on “major factors affecting the freshmen’s performance on TOEIC listening tests at
Vietnam Maritime University” so as to Giúp solve out the problems.
2. Aims and objectives of the study
The purposes of the study will be achieved through the answering of five
research questions:
1. What are Vimaru freshmen’ attitudes towards listening TOEIC?
2. What are Vimaru freshmen’s current performance and study situation on
listening TOEIC?
3. What are linguistic factors affecting Vimaru freshmen’s performance on
listening TOEIC?
4. What are non- linguistic factors affecting Vimaru freshmen’s performance on
listening TOEIC?
5. What are Vimaru freshmen’s suggestions and expectations to improve their
TOEIC listening results?
3. Scope of the study:
There are three terms that should be specified in the study. Firstly, there are
many kinds of English tests, but the author considers TOEIC test only. Secondly, it
is TOEIC listening which is the focus of the study, not TOEIC reading. Finally, the
study is aimed at the freshmen of Vimaru University whose proficiency levels are
from low to high basing on their latest TOEIC results.
4. Significance of the study
Investigating the “major factors affecting the freshmen’s performance on
TOEIC listening tests at Vietnam Maritime University”, the study is expected to
make certain contributions to the related populations including freshmen taking
TOEIC test, teachers teaching TOEIC, and researchers of the same subjects.
First of all, through the problems pointed out and the suggestions made, the
freshmen may improve their performance in listening TOEIC test.
Similar to the students, the study would Giúp teaching TOEIC teachers to
realize their problems in guiding their students in sitting for a test in order to
achieve the best results. Moreover, by noticing the students’ difficulties in listening,


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