NEW TOEIC Part 5 / 6 / 7
Part 5 + Part 6: finish within 23 minutes
101. Nelson Employment Agency is looking for an
_______ administrative secretary to manage a busy
legal office specializing in employment law.
(a) experience
(b) experimental
(c) experienced
(d) experiencing
102. Because the vote on the budget has been
_______, I need the cost estimates from the
Housekeeping Department today.
(a) pushed up
(b) phased out
(c) pushed back
(d) pulled out
103. The meeting room in the Johnson hotel features
state-of-the-art _______ not offered at any other
downtown conference facility.
(a) technological
(b) technologically
(c) technology
(d) technical
104. Applicants for the front clerk position are
_______ to go down to the Personnel Department on
the first floor and speak with Ms. Jameson.
(a) supposed
(b) suppose
(c) supposedly
(d) supposing
105. Our employees must strive to always remember

to _______ up with industry standards.
(a) make
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(b) clear
(c) keep
(d) hold
110. I will be _______ with our sales, marketing and
advertising departments on the new product line at
the team meeting on Friday.
(a) coordinating
(b) coordination
(c) coordinate
(d) coordinator
111. In light of recent problems, we need to tell the
accounting staff that an excessive amount of data
entry errors could be grounds for ______.
(a) termination
(b) classification
(c) reduction
(d) promotion
112. Your first paycheck will be two weeks in
arrears, but after that you will be paid _______ the
first and fifteenth of every month unless these dates
fall on a holiday.
(a) at
(b) in
(c) on
(d) by
113. This afternoon, _______ from the Southern
Valley plant were laid off in an unexpected factory

briefing.
(a) approximately
(b) immediately
(c) usually
(d) normally
118. I just spoke with Marion in Human Resources
who is insisting that we turn _______ a memo
justifying the large salary increase for Ms. Brito.
(a) in
(b) on
(c) off
(d) at
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119. In a press release dated March 3, Charter Travel
Corporation _______ a record-setting $3 million
increase in last quarter revenues.
(a) announced
(b) announce
(c) announcing
(d) has been announced
120. It is important that we provide _______
information to our clients when they call to either
inquire about their statements or the status of their
claims.
(a) accurate
(b) evident
(c) efficient
(d) approved
121. I am very saddened to announce that our Chief
Financial Officer of thirty-two years, Martin Fogo,

(a) repeated
(b) stated
(c) listed
(d) quoted
126. Because some employees have complained
about discomfort, next year we are planning to order
adjustable chairs in _______ of our old ones.
(a) places
(b) placement
(c) placed
(d) place
127. Please _______ the new policy states that you
must work the day before and the day after a holiday
in order to qualify for holiday allowance.
(a) remembrance
(b) remember
(c) memory
(d) memorable
128. Most companies are legally prohibited from
_______ any specific information on former
employees when asked for information by future
employers.
(a) released
(b) releasing
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(c) release
(d) to release
129. It has been a challenging year, but the
president's announcement that the company is in
strong financial shape left most of the staff members

(b) above
(c) beneath
(d) upon
134. Even though many workers complained, all
employees at the electric company had to _______ a
safety training course before their official start dates.
(a) comply
(b) compose
(c) compile
(d) complete
135. My supervisor _______ me on my delegation
of office tasks and said if I continued my pattern of
demonstrating leadership, I would be promoted.
(a) complained
(b) complimented
(c) completed
(d) complemented
136. Please contact the courier _______ and have
them pick up the documents at noon today or else
they won't reach Amanda before she leaves for
Detroit.
a) service
(b) servitude
(c) servant
(d) serve
137. It is normal procedure and fully expected that
you provide _______ for any office supplies you
charge to the company credit card.
(a) receipts
(b) recipes

Subject: Community Service Program
Promoting a healthy society is an important goal we all share. As a result, I am writing to remind you
about one of our most popular and meaningful activities here at Valley Medical Supply - our community
service program. I encourage you to participate in this year's program if you haven't done so _______.
141. (a) again
(b) already
(c) moreover
(d) twice
In line with our mission to provide quality supplies for doctors' offices, we volunteer our time each year
to provide low-cost medical care at locations throughout the city. _______ locations include health
clinics, hospitals, schools and even supermarkets.
The services we provide range from flu shots to free blood pressure tests to assistance with major
operations. No matter what your capabilities or interests are, we can find the right volunteer opportunity
for you.
142. (a) This
(b) Them
(c) Theirs
(d) These
Employees consistently tell me that our community service program is one of the most fulfilling and
enjoyable aspects of their work here at Valley Medical Supply. The organizations and individuals who
benefit from our services also express their appreciation. To learn more about the details of this program,
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including paid time off and free training, please speak to your supervisor. I'm sure you'll agree that
_______ health services to our community benefits everyone.
143. (a) be provided
(b) providing
(c) provide
(d) provided
Questions 144-146 refer to the following letter.
Red Line Clothing Company

blasts. You'll depend on your furnace all winter to meet the comfort needs of your business, and that's
why you can't depend on anyone but Romero's to make sure everything is in _______ order.
147. (a) to work
(b) working
(c) work
(d) had worked
Romero's Heating can provide you with _______ of options for energy-efficient operation. Our furnaces
operate at over ninety percent efficiency, which means that ninety percent of the fuel you pay for is
actually converted into heat for your office. Since all of our customers are different, our service
representatives can work with you to choose a system that's right for your needs.
148. (a) some
(b) plenty
(c) many
(d) several
We also offer free _______ if you buy a furnace or heating unit from Romero's. Don't get left out in the
cold. Come see us today.
149. (a) consultation
(b) information
(c) training
(d) installation
Questions 150-152 refer to the following letter.
Great Computer Workshops for Your Employees!
Available through High Star Training, Inc.
Have you been wondering how to keep your staff current with new software and technology advances?
Do you want to provide the best available computer training for your employees without _______ your
budget?
150. (a) exceeding
(b) has exceeded
(c) will exceed
(d) to exceed

in small groups to talk about our jobs and what we can do to become more successful. Finally, we'll come
together as a group to share insights and to write our mission statement and objectives for next year.
In preparation for the retreat, please write a personal mission statement and a brief description of your
job. Please email these to me at [email protected] no later than 5 p.m. on Monday, December 12. I will
compile your responses into a handout that will be distributed to all employees. In addition, managers
should submit to me a list of objectives for their divisions no later than 10 a.m. on Tuesday, December 13.
Taking a few moments out of your busy schedules to do this advance preparation will make the retreat
more valuable for all of us.
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I look forward to seeing you at the City Convention Center! Feel free to contact me if you have any
questions.
153. What is the memo mainly about?
(a) Some mandatory meetings for managers
(b) A proposed luncheon for new employees
(c) A required employee training session
(d) An optional planning retreat for the staff
154. Who will lead a session on teamwork?
(a) The company president
(b) A hired facilitator
(c) A group of executives
(d) The business manager
155. When is the deadline for managers to
submit their list of division goals?
(a) December 12
(b) December 13
(c) December 14
(d) December 15
Route 187
Parker Avenue – Airport
Note: All times are approximate. Arrive at your stop at least five minutes early. For your safety, please

Internal Job Posting
Plainview Distributors, Inc.
Supply Chain Manager
Due to rapid growth, Plainview Distributors is seeking applications for a Supply Chain Manager. This is a
career advancement opportunity open to current employees only. The Supply Chain Manager will oversee
all aspects of warehouse storage and transportation for product deliveries in the southwestern United
States. The Supply Chain Manager will be required to work out of the Phoenix office, and frequent
movement within the region to check on branch operations (approximately ten trips per year) will be
expected.
The successful candidate will be an experienced professional, familiar with the company and its clients,
who can manage a complex network and succeed under pressure. Preferred qualifications include
experience in one of our warehouses or truck depots, familiarity with the Southwest, and experience in
personnel management. Company benefits associated with this position include a competitive salary,
company car, personal expense account, and payment of relocation expenses, if needed. In addition, the
successful candidate will continue to receive the excellent insurance benefits, vacation pay and tuition
support offered to all staff of Plainview Distributors.
To apply, please fill out an application using our secure company website at
www.plainviewdistributors.com/~hr. No paper copies or phone calls, please. As part of the online
application, you will be asked to submit a current resume and a list of three (3) professional references.
Submit all application materials no later than Friday, March 28. Plainview Distributors is an equal
opportunity employer.
158. What is the announcement about?
(a) A call for applications for new product
suppliers
(b) A career opportunity for staff members of
the company
(c) A job competition open to external
candidates only
(d) A change in company benefits affecting
some workers

firmly when you leave, and the alarm will automatically be activated.
If you have any questions or concerns, please email me at [email protected]. I look forward to
working with you to make our company a safe and productive place to work.
161. What is the subject of the memorandum?
(a) A recent break-in
(b) An alarm malfunction
(c) A new security protocol
(d) A security system code change.
162. Who is the author of the memorandum?
(a) The head of the police department
(b) An employee in charge of safety
(c) The new company security guard
(d) A concerned department manager
163. What should employees do if they
encounter a threatening situation?
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(a) Call the security guard
(b) Email the security manager
(c) Turn on the burglar alarm
(d) Contact the local authorities
Hard Times Ahead for Local Graduates
Billy Roybal just graduated from Centerville Community College with a degree in semiconductor
manufacturing technology. Like the other 30 students who enrolled in his class two years ago, he was told
that after graduation, he was virtually guaranteed a well-paying job at the Supreme Semiconductor plant.
However, Billy and most of his classmates are either out of work or preparing to move elsewhere. The
reason: Supreme Semiconductor recently announced a hiring freeze.
Graduates of the community college training program aren't the only ones who are upset. Officials at
Centerville City Hall are debating whether to sue Supreme Semiconductor for breach of contract. Five
years ago, the city partnered with Centerville Community College and Supreme Semiconductor in an
innovative training agreement. The city agreed to give the semiconductor company a significant tax break

(b) Centerville Community College
(c) The City of Centerville
(d) Central Valley Daily News
167. Why is Billy Roybal thinking of leaving
Centerville?
(a) Training in his field is not available
(b) He cannot fulfill his employment contract
(c) The community college is going to close
(d) He is unable to find work in the area.
Using Your New Document Plus 250-E Office Document Shredder
We are pleased that you have chosen Document Plus for your office needs. Our Model 250-E Office
Document Shredder is powerful enough to shred all of your confidential documents, yet operates so quietly
that your co-workers will hardly even notice it. With proper operation and regular maintenance, your
Document Shredder will last for years to come. We encourage you to follow these easy steps to ensure your
satisfaction:
(a) Do not attempt to feed large stacks of paper into the shredder all at once. This can cause annoying paper
jams and possibly damage the shredder. Make sure that stacks of paper are no more than ¼ of an inch thick
(about 10 pages of standard-weight paper).
(b) It is not necessary to remove staples before feeding documents into the shredder. However, be sure to
remove larger metal items paper clip size or bigger. Also, do not attempt to shred cardboard or heavy
manila folders.
(c) Spread lubricating oil on the teeth of the shredder on a monthly basis to prevent squeaking noises and
prolong the life of the shredder.
(d) Register your product! Fill out the attached postcard to provide us with your information. Registering
your product entitles you to full service under your warranty. You will also receive mailings with helpful
tips on using your shredder, as well as announcements of new products from Document Plus.
We hope you enjoy your Document Plus 250-E Office Document Shredder. At Document Plus, we are
committed to ensuring your satisfaction. If you have any questions or complaints about your shredder,
please contact us at 800-372-1193. You can also visit our website at http://www.documentplus.com for
helpful information.

company succeed, should be the company's first priority. When the company is experiencing rapid
growth, as Allied Steel has undoubtedly seen during the past five years, all employees of the company
should see the financial benefits, not just a few top executives.
While it has taken a long time for us to convince the company management to increase all salaries, we are
delighted that we have succeeded without having to form a labor union. We are not lawyers or
professional lobbyists. I and the other members of the compensation committee are simply concerned
employees who want to see fair pay for all of us. Furthermore, we did not take a confrontational
approach. We always told the company management that we think Allied Steel is a great place to work.
Our goal was not to make demands, but to present evidence from market studies to show that our position
was reasonable.
Special thanks go out to Dr. Alvin Martlin, research engineer with Allied Steel, who spent countless hours
of his personal time to do economic research in support of our efforts, showing that the company was
paying lower salaries than our competitors. I also want to thank the ten members of the compensation
committee, all of whom volunteered to participate and generously gave their time for meetings. I want to
thank, as well, Eric Nelson and the Board of Trustees of Allied Steel for creating a work environment
where the concerns of employees can be heard. Last, but not least, I want to thank you, the loyal
employees of Allied Steel, for your constant support. You've made Allied Steel the best company in the
business, and we're glad that we will now all receive pay that is well above average in our industry.
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172. What is the purpose of this memo?
(a) To thank all employees for meeting company
goals
(b) To publicize the formation of an employee
union
(c) To inform the staff of recent rapid growth
(d) To announce changes in worker
compensation.
173. Who is Eric Nelson?
(a) A key Allied Steel leader
(b) An engineer with Allied Steel

services.
I hope that this has cleared up the situation. Please email me with any questions you may have, or if you
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prefer, you may make an appointment to speak with me privately.
Sincerely,
Jack Kemp
Manager, Electronic Resources Division
175. Why did Mr. Kemp write this letter?
(a) To explain how the committee-review
process will work
(b) To consider options for redesigning the
company website
(c) To announce that the company plans to lay
off employees
(d) To clarify that the division's work will not be
reassigned.
176. What does Mr. Kemp believe is the main
challenge facing the division?
(a) Other managers who think workers are lazy
(b) Start-up problems with the new system
(c) Employees who don't understand their jobs
(d) Clients who complain about the website.
177. What does Mr. Kemp ask employees to
do?
(a) Start looking for new jobs
(b) Complain to the company president
(c) Accept the committee's suggestions
(d) Create a more useful website
Career Advancement Opportunities Available
Help Market Research Associates Expand into Europe!

(c) Employees who want to receive more pay
(d) Employees who can already speak French.
180. Which of the following will NOT be
discussed at the meeting?
(a) Foreign language training
(b) Relocation benefits
(c) Internal hiring procedure
(d) Contract negotiations.
Richard Bachman
193 Fourth Street
Payton, OH 48331
Cyberworld
P.O. Box 83627
Cincinnati, OH 49363
May 25
Re: Account # 58363
To whom it may concern:
I am writing to request that you cancel my Internet service with Cyberworld, effective immediately.
Although I had been using your service for almost four years with no complaints, the level of service you
have provided during the past month has convinced me to take my business elsewhere.
At the beginning of this month, I noticed that it was very difficult for me to get a dial-up connection. The
phone line always seemed to be busy. Then friends started telling me that they were unable to access my
personal website. I thought this might be just a temporary problem, but after 10 days with no
improvement, I decided to call your customer service line for assistance.
I had to wait on hold for almost an hour before speaking to an employee named John Redman. He told me
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to try connecting again in half an hour. When I tried to explain that the problem had lasted almost two
weeks, he became very rude and told me that he was not a computer expert and could not solve my
problems. When I asked him why he was answering the phone for an Internet service provider if he didn’t
know anything about computers, he hung up on me. I had never been so rudely treated in all my life.

Redman?
(a) He was trained extensively in customer
service procedures.
(b) He was reprimanded by his immediate
supervisor for his behavior.
(c) He was fired as a result of acting rudely to a
customer.
(d) He no longer works for Cyberworld due to
financial issues.
185. What repercussion did John Redman face?
(a) His personal account was cancelled.
(b) His employee Internet service was
disconnected.
(c) He was relieved of his position.
(d) He was severely reprimanded.
Seeking Staffing Coordinator
Martin Owens Agency is accepting applications for a staffing coordinator. We are the premier temporary
staffing agency in the city of Burbank, and we are looking for a bright, motivated individual to join our
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team. The staffing coordinator is the main point of contact for our employees and business clients. Duties
include testing and screening new employees, matching workers with appropriate jobs, notifying
employees of job requirements, and contacting clients to assure that performance standards are being met.
The successful candidate must be able to handle multiple tasks with ease. Other essential requirements
include being well organized, highly dependable and people-oriented.
We offer an excellent benefits package, including health and dental insurance, a retirement plan, three
weeks of paid vacation, and excellent pay plus commission and bonuses. We offer a relaxed, fun-loving
work environment and a meaningful opportunity to help others advance their careers. We are a family-
friendly employer, and some telecommuting is possible depending on staffing needs and workload.
To apply, send a cover letter detailing your qualifications for this position and your salary requirements, a
resume, and the names, phone numbers and email addresses of four professional references to:

(a) Shows track record of dependability
(b) Demonstrates strong interpersonal skills
(c) Displays effective organizational experience
(d) Proves ability to multi-task.
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To: Lisa Derby
From: Annette Shiffler
Subject: Mr. Martin's Retirement Party
Hi Lisa,
Thanks for forwarding me the email about Mr. Martin's retirement party; for some reason I didn't get it
when you sent it out originally. I'm writing to confirm that I will definitely be attending the party. Also, as
we discussed, I'd like to help out with the planning and organization for the party. I've worked with Mr.
Martin for nearly ten years, and he's been the best boss I've ever had. I really want to make this a special
event for him!
First of all, is this going to be a potluck, or will we be ordering a catered meal? I'd like to help out either
way. If it's a potluck, I'd be happy to bring a dish to share. If we're going to hire a caterer, I can suggest
several because I often arrange catering for our training sessions. I even have menus from several
different catering businesses if you'd like to take a look at them.
Next, how about decorations for the party? I've actually got some nice banners at home that say
“Congratulations on Your Retirement!” I originally used them for my uncle's retirement party last year.
Would you like me to bring those and hang them up in the room? What other decorations are planned?
How about some nice centerpieces for the tables, such as flower arrangements?
Finally, if there's any other way I can help out that I haven't mentioned above, just let me know. I'd really
like to get involved in this and do something nice for Mr. Martin. Thanks for organizing the party!
Annette
191. What is being discussed in the email
correspondence?
(a) Food and decorations for a holiday party
(b) Scheduling for a committee meeting
(c) A party for someone leaving the company

Subject: New Holiday Pay Policy
Johnson Security is implementing a new holiday policy for all employees. As you know, providing
security services to our clients is our priority here at Johnson Security, and therefore most of our
employees have to work on national holidays. Our policy in the past has been to pay employees their
regular pay rate on holidays, and then to offer them another day off in compensation, scheduled in
coordination with the employee's supervisor according to staffing needs. However, in order to comply
with government regulations and to provide a more equitable holiday benefit for all of our employees, the
policy will now be changed as follows.
Effective immediately, employees who work on holidays will be paid one and a half times their regular
pay rate. This means that if you normally receive $8 per hour, you will be paid $12 per hour when you
work on a holiday. However, as a result of this change, an additional day off will no longer be granted.
For example, if you are required to work on New Year's Day, you will receive extra pay, but you will not
be able to take off another day during the week, unless you arrange with your supervisor to use some of
your vacation hours. This change will make it much more convenient for us to administer work schedules.
All employees will continue to receive two weeks of paid vacation per year, exclusive of holidays, as
explained in the employee manual.
We hope you will be pleased with the extra financial benefit you will receive for working holidays. If you
have any questions or concerns about this new policy, feel free to contact me to arrange a meeting.
196. Who is the author of the memorandum?
(a) An expert in labor law
(b) The company vice president
(c) The head of the union
(d) The head of personnel.
197. What will employees receive in
compensation for working holidays?
(a) More vacation time
(b) A higher rate of pay
(c) An extra day off
(d) A special award.
198. Why is Mr. Sanchez upset?

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