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Appendix A
Comparison of Initiatives for the 2008 Contract and 2009 Modication
# 2008 Contract Initiatives #
2009 Contract Modication
Signicant Revenue Generating
Initiatives
#
2009 Contract Modication
Initiatives Currently in Progress
1 Registered Business non-ler
enhancements
1 Registered Business non-ler
enhancements
1 Non-ler initiatives
2 Integration of Miscellaneous Tax Types
and Automated Compliance Check
2 Self Service Payment Agreements
through IVR
2 Automated Phone Payment (IVR) Plan
3 Automated address updates 3 Fed-State Compare for Ofce Audit 3 Audit Data Warehouse
4 Self Service Payment Agreements
through IVR
4 Enhanced Audit Data Warehouse Tool 4 Federal State Compare
5 Support Fed-State Compare for Ofce
Audit
5 Additional Electronic Data Sources –
Audit Data Warehouse
5 Integration of Miscellaneous Taxes
6 Audit Case Management
Enhancements

Improvements
5 Risk Modeling
18 Tax Processing Business Proc
Improvements
6 Tax Processing Business Process
Improvements
19 Additional Delinquent Tax Support
(Part 1)
7 Design Changes
20 Additional Delinquent Tax Support
(Part 2)
8 Additional Maintenance Support
21 Design Changes (Part 1) 9 Modernized e-File
22 Design Changes (Part 2) 10 Data Entry Support
Other Initiatives Not Part of the 2009
Modication Currently in Progress
6 Archiving Initiative
7 Batch Performance Tuning
8 Migration Upgrades (Hardware and
Software)
9 Technical Documentation and
Knowledge Transfer
10 System Testing Training
11 ITIMS Imaging System Filenet
Upgrade (Hardware and Software)
12 Penalty and Interest Package
13 Production Support
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Trust Account to the general fund and other recipients.
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Appendix B: Payment Process to the Vendor
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Response of the Affected Agency
Comments on
Agency Response
We transmitted a draft of this report on December 20, 2010 to the
Department of Taxation. A copy of the transmittal letter to the
department is included as Attachment 1. The department’s response,
submitted on December 22, 2010, is included in its entirety as
Attachment 2.
In its response, the department expressed its appreciation for the
Legislative Auditor’s report. According to the interim director, the
department has initiated corrective actions that will address some of the
recommendations noted in our report. The corrective actions include
the addition of a position count to the Information Technology System
Ofce to augment short stafng, as well as training an additional ten
system administrators to supplement system quality assurance resources.
The department is also in the process of identifying project management
training opportunities that are available locally. Lastly, the interim
director assured us that the department will continue to review our
recommendations as it monitors for improvements.
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