100 Test Bank for Essentials of Organizational
Behavior 12th Edition Robbins
Multiple Choice Questions - Page 1
Mustafa, an Arab-American employee, has been asked if he is a terrorist.
Which of the following terms accurately explains the type of
discrimination he has been subjected to?
1.

A) exclusion

2.

B) inclusion

3.

C) intimidation

4.

D) mockery

5.

E) sexual harassment

One issue that does seem to differ between men and women, especially
when the employee has preschool-age children, is ________.
1.

A) preference for work schedules

C) ethnic diversity

4.

D) irrelevant biographical characteristics


5.

E) discrepancies in employee performance

Which of the following is a type of discrimination that cannot be
monitored or observed and may occur simply because the actor is not
aware of the effects of their actions?
1.

A) randomization

2.

B) inclusion

3.

C) company policy

4.

D) exclusion


A) reduced productivity

2.

B) workplace diversity

3.

C) citizenship behavior

4.

D) negative conflicts

5.

E) increased turnover


Which of the following statements does not represent findings from
studies between age and job satisfaction?
1.

A) They tend to be more satisfied with their work.

2.

B) They tend to pick up more friends and reduce turnover.

3.

5.

D) African Americans generally fare worse than Whites in employment decisions.
E) Individuals tend to slightly favor colleagues of their own race in performance
evaluations, promotion decisions, and pay raises.

Usually when we talk about discrimination, though, we mean allowing our
behavior to be influenced by stereotypes about ________.
1.

A) ethnic majorities

2.

B) ethnic minorities

3.

C) new employees

4.

D) groups of people

5.

E) collection of organizations


Sam and Clarke are two employees in an organization who recently


A) individual-level diversity

2.

B) organizational-level diversity

3.

C) lateral-level diversity

4.

D) surface-level diversity

5.

E) deep-level diversity

________ is defined as the biological heritage people use to identify
themselves.
1.

A) Race

2.

B) Diversity

3.

5.

E) The older you get, the less likely you are to be productive on the job.

Martha claims that she has been assigned marginal job roles or light
workloads that don't lead to promotion. Which of the following terms
accurately explains the type of discrimination she has been subjected to?
1.

A) intimidation

2.

B) sexual harassment

3.

C) exclusion

4.

D) inclusion

5.

E) insult

Evidence from a study of nearly 500,000 professional employees indicates
significant differences, with women more likely to turn over than men.
Women also have higher rates of absenteeism than men. Which of the

1.

A) Surprisingly, women have lower rates of absenteeism than men do.

2.

B) Women are more likely to turn over than men.

3.

C) Men are increasingly sharing responsibility for child care.

4.

5.

D) An increasing number of men report feeling a conflict between their home
responsibilities and their work lives.
E) Mothers were rated especially low in competence.

Which of the following statements is not an accurate representation of
important differences between men and women affecting job
performance?
1.

A) There are no consistent male-female differences in problem-solving ability,
analytical skills, competitive drive, motivation, sociability, or learning ability.

2.



3.

C) discriminatory practice

4.

D) exclusion

5.

E) incivility

Which of the following phenomena has not contributed to the change in
demographic characteristics of the United States workforce?
1.

A) decreased costs in training existing employees

2.

B) increased presence of full-time employed women

3.

C) decreased gap of earnings between Whites and other ethnic groups

4.

D) increased presence of workers over the age of 55


A) The store staffed by over-50 employees was significantly more productive in
terms of sales generated against labor costs.

2.

B) The store managed by over-50 employees held its own against the other three
stores.

3.

C) Over-50 employees bonded well and encouraged each other to be more
productive.

4.

D) Age and job performance are unrelated.

5.

E) Older employees are more likely to engage in citizenship behavior.


Michelle and Addie are two White female college graduates from Harvard
who recently started working together. Primarily, they seem well matched
and have the same work interests. While Addie is introverted, riskavoiding, soft-spoken, and likes the office quiet, Michelle is extraverted,
risk-seeking, assertive, and likes a busy, active, and energetic work
environment. Which of the following describes the diversity between
these two?
1.


3.

C) intimidation

4.

D) sexual harassment

5.

E) inclusion

________ can be defined as actions taken by representatives of the
organization that deny equal opportunity to perform or unequal rewards
for performance.
1.

A) Intimidation

2.

B) Exclusive practices

3.

C) Sexual harassment


4.

United States legislation, for all intents and purposes, outlaws mandatory
retirement. Consequently, United States workers today no longer have to
retire at age ________.
1.

A) 65

2.

B) 70

3.

C) 60

4.

D) 80

5.

E) 75

To ________ is to note a difference between things, which in itself isn't
necessarily bad.
1.

A) discriminate

2.

4.

D) Surface-level diversity

5.

E) Deep-level segregation

The phrase ________ can refer to any characteristic that makes people
different from one another.
1.

A) lateral diversity

2.

B) individual diversity

3.

C) organic diversity

4.

D) workplace diversity

5.

E) deep-level diversity



3.

C) lateral-level diversity


4.

D) organizational-level diversity

5.

E) individual-level diversity

Which of the following statements is a strong reason for the relationship
between age and job performance to be an issue of increasing importance
during the next decade?
1.

2.

A) The aging populace are fully covered against medical insurance and employers
don't have to worry about that risk.
B) There is a widespread belief that job performance increases with age.

3.

C) The workforce is aging and many employees recognize older workers as a
huge potential pool of high-quality applicants.



5.

E) Surface-level diversity in the workforce can be eliminated by effective diversity
management.

70 Free Test Bank for Essentials of Organizational
Behavior 12th Edition Robbins Multiple Choice
Questions - Page 2


Rameses is a waiter at Keara's Korner, a restaurant in Egypt. He
addresses all his customers by their first names. Which of the following
dimensions of intellectual ability does this skill accurately refer to?
1.

A) memory

2.

B) inductive reasoning

3.

C) deductive reasoning

4.

D) spatial visualization


A) Verbal comprehension

2.

B) Inductive reasoning

3.

C) Deductive reasoning

4.

D) Perceptual speed

5.

E) Spatial visualization

________ is needed to perform mental activities—thinking, reasoning, and
problem solving.
1.

A) Dynamic flexibility


2.

B) Extent flexibility

3.


E) inductive reasoning

Which of the following statements is not an accurate representation of the
situation in the United States regarding discrimination in the workplace
based on sexual orientation?
1.

A) Federal law does not prohibit discrimination against employees based on
sexual orientation.

2.

B) Many states and municipalities prohibit discrimination against employees based
on sexual orientation.

3.

C) Many organizations have implemented policies and procedures protecting
employees based on sexual orientation.

4.

D) More than half the Fortune 500 companies offer domestic-partner benefits for
gay couples.

5.

E) Due to employment gains, more lesbian, gay, and bisexual employees reveal
their gender identity to their employers and co-workers.

________ is the ability to direct the simultaneous actions of different parts
of the body.
1.

A) Stamina

2.

B) Body coordination

3.

C) Balance

4.

D) Dynamic flexibility

5.

E) Extent flexibility

________ is the ability to move the trunk and back muscles as far as
possible.
1.

A) Dynamic strength

2.



D) Stamina

5.

E) Dynamic flexibility

Hector is a chief consultant and has to choose between suggestions
offered by members of his team. Which of the following dimensions of
intellectual ability does this skill accurately refer to?
1.

A) perceptual speed

2.

B) verbal comprehension

3.

C) deductive reasoning

4.

D) memory

5.

E) spatial visualization



B) Dynamic strength

3.

C) Explosive strength

4.

D) Static strength

5.

E) Body coordination

________ is the ability to exert muscular strength using the abdominal
muscles particularly.
1.

A) Body coordination

2.

B) Static strength

3.

C) Trunk strength

4.


________, the most widely used intelligence test in hiring decisions, takes
only 12 minutes to complete.
1.

A) Kaufman Adolescent and Adult Intelligence Test (KAIT)

2.

B) Kaufman Brief Intelligence Test (KBIT)

3.

C) Myers-Briggs Type Indicator assessment

4.

D) Multidimensional Aptitude Battery (MAB-II)


5.

E) Wonderlic Cognitive Ability Test

________ is the ability to expend a maximum of energy in one or a series
of acts.
1.

A) Trunk strength



4.

D) 85

5.

E) 92

Which of the following biological characteristics is a potent variable in
explaining turnover?
1.

A) turnover

2.

B) religion

3.

C) gender identity

4.

D) sexual orientation

5.

E) race

A) Extent flexibility

2.

B) Dynamic flexibility

3.

C) Dynamic strength

4.

D) Trunk strength

5.

E) Explosive strength

________ is an individual's current capacity to perform the various tasks
in a job.
1.

A) Inductive reasoning

2.

B) Dynamic strength

3.



E) sociocentric

Adrianna is a research analyst in the New York Stock Exchange. Her job
requires her to forecast demand for various companies' stocks and shares
for various time periods. Which of the following dimensions of intellectual
ability does this skill accurately refer to?
1.

A) verbal comprehension

2.

B) memory

3.

C) inductive reasoning

4.

D) spatial visualization

5.

E) perceptual speed

Which of the following statements is not true about the Wonderlic
Cognitive Ability Test?
1.


B) deductive reasoning

3.

C) inductive reasoning

4.

D) verbal comprehension

5.

E) perceptual speed

________ is the ability to continue maximum effort requiring prolonged
effort over time.
1.

A) Stamina

2.

B) Static strength

3.

C) Explosive strength

4.

E) Individuals with such common mental health issues as depression and anxiety
are significantly more likely to be absent from work.


________ is the ability to exert force against external objects.
1.

A) Static strength

2.

B) Extent flexibility

3.

C) Explosive strength

4.

D) Dynamic strength

5.

E) Trunk strength

Hiba leads a team of interior decorators. Her job requires her to visualize
various positions of objects in space. Which of the following dimensions
of intellectual ability does this skill accurately refer to?
1.


C) Spatial visualization

4.

D) Perceptual speed

5.

E) Inductive reasoning

In ________ cultures, similarity to supervisors is more important for
predicting career advancement.
1.

A) collectivistic

2.

B) sociocentric


3.

C) egocentric

4.

D) peer-to-peer

5.

________ is the ability to identify visual similarities and differences
quickly and accurately.
1.

A) Memory

2.

B) Verbal comprehension

3.

C) Spatial visualization

4.

D) Perceptual speed

5.

E) Inductive reasoning

One of the most controversial aspects of the ADA is the provision that
requires employers to make reasonable accommodations for people with
________.
1.

A) psychiatric disabilities

2.

4.

D) number aptitude

5.

E) perceptual speed

Which of the following is not a part of the nine basic physical abilities
identified by research to be needed in the performance of physical tasks?
1.

A) dynamic strength

2.

B) stamina

3.

C) balance

4.

D) perceptual speed

5.

E) extent flexibility



Age, gender, race, disability, and length of service are surface-level
characteristics.
1.

True

2.

False

With the passage of the Americans with Disabilities Act (ADA) in 1990, the
presence of individuals with disabilities in the United States workforce
has rapidly decreased.
1.

True

2.

False

The research relating tenure to absence is quite straightforward. Studies
consistently show seniority to be positively related to absenteeism.
1.

True

2.



With the changing nature of work suggesting the increasing importance of
intellectual abilities for many jobs, the value of physical abilities is
reducing.
1.

True

2.

False

Effective diversity management means working to eliminate diversity from
organizational culture.
1.

True

2.

False

Testing firms claim that their tests assess intelligence and experts
disagree with this claim.
1.

True

2.