Test Bank Fundamentals of Human Resource Management
4th Edition by Noe
25 Test True – False Questions
9 Test Free Text Questions
65 Test Multiple Choice Questions
(p. 37) Teams that rely on communications technology such as
videoconferences, e-mail, and cell phones to keep in touch and coordinate
activities are referred to as:
1.

A. associate teams.

2.

B. electronic teams.

3.

C. virtual teams.

4.

D. self-managed teams.

5.

E. technological teams.

(p. 34) Which of the following is a trend that is seen in today's highperformance work systems?
1.




4.

D. Asians

5.

E. Europeans

(p. 29) Which of the following statements best explains the term "labor
force"?
1.

A. All the permanent employees of an organization.

2.

B. All those who have contracted to work for the company.

3.

C. All the adult members of a population.

4.

D. All the temporary workers of an organization.

5.



B. 25 to 35.

3.

C. 36 to 45.

4.

D. 46 to 54.

5.

E. 55 and older.

(p. 39) According to the principles of total quality management:
1.

A. the feedback process should be initiated only after a significant quality
improvement.


2.

B. human resource managers have a diminished role since the emphasis is on
quality alone.

3.

C. only key personnel receive training in quality.


(p. 37) What effect does the use of employee empowerment have on
recruiting?
1.

A. It has created an international labor market.

2.

B. It has substantially enhanced employment opportunities for women and
minorities.

3.

C. It has shifted the focus away from technical skills to general cognitive and
interpersonal skills.

4.

D. It has significantly reduced recruiting costs.

5.

E. It has made the recruitment process less time consuming than before.

(p. 34-35) According to data published by the Bureau of Labor Statistics,
which of the following occupations is projected to add the most number of
jobs before 2018?
1.


3.

C. Pay and other rewards should reflect employees' loyalty to the organization.

4.

5.

D. Managers should provide feedback only during the employee performance
review.
E. Employees' roles and responsibilities must be narrowed.

(p. 33) Today's employees must be able to handle a variety of
responsibilities, interact with customers, and think creatively. To find
such employees, most organizations are looking for:
1.

A. basic psychomotor skills.

2.

B. employees in competitors' work locations.

3.

C. highly experienced employees.

4.

D. older employees.

1.

A. National Statistics Association

2.

B. Occupational Outlook Bureau

3.

C. U.S. Census Bureau

4.

D. Bureau of Labor Analysis

5.

E. Bureau of Labor Statistics

(p. 32) Managing cultural diversity involves:
1.

A. forming different pay structures for various groups.

2.

B. creating separate career tracks for employees with families.

3.


E. strategic alliance.

(p. 37) Teamwork is:
1.

A. the assignment of work to groups of employees with various skills who interact
to assemble a product.

2.

B. giving employees responsibility and authority to make decisions regarding all
aspects of product development.


3.

C. having the best possible fit between an organization's social system and
technical system.

4.

D. a companywide effort to continuously improve the ways people, machines, and
systems accomplish work.

5.

E. providing employees the opportunity to grow, thereby achieving organizational
goals.


B. Mastery of particular machinery

3.

C. Mathematical skills

4.

D. Ability to perform routine tasks

5.

E. Ability to work with a tool

(p. 36) Skilled knowledge workers:
1.

A. would have less power in the organization.

2.

B. would suffer the most in a slow economy.

3.

C. cannot be replaced easily.

4.

D. never work directly with customers.

1.

A. Customers are demanding cheaper, standardized products.

2.

B. Employees prefer implementation of 40-hour work weeks.

3.

C. Competitors are looking for ways to standardize prices in their respective
industries.

4.

D. Employers are looking for ways to tap people's creativity and interpersonal
skills.

5.

E. Customers are demanding standardized products over customized products.

(p. 34) The Bureau of Labor Statistics forecasts that between 2008 and
2018, most new jobs will be in:
1.

A. service occupations.

2.



D. job enrichment.

5.

E. job enlargement.

(p. 30) Which of the following is a major problem associated with aging?
1.

A. Older workers present challenges related to costs of health care.

2.

B. Older workers are not capable of learning new technology.

3.

C. Older workers do not want to work.

4.

D. The learning process suffers due to aging.

5.

E. Worker performance suffers due to aging.

(p. 38) Which of the following terms describes a companywide effort to
continuously improve the way people, machines, and systems accomplish

B. foundation skills.

3.

C. arithmetical skills.

4.

D. general cognitive skills.


5.

E. operative skills.

(p. 30) Which of the following statements about the composition of the
U.S. labor force during the next decade is true?
1.

A. The labor force is expected to grow at a greater rate than at any other time in
U.S. history.

2.

B. The largest proportion of the labor force is expected to be in the 16- to 25-year
age group.

3.

C. For the first time ever, the number of workers under 40 years of age will exceed


5.

E. Quality is designed into a product or service so that errors are prevented from
occurring.

(p. 38) Increasingly, HR professionals are being viewed as:
1.

A. legal compliance officers.

2.

B. an administrative unit or function.

3.

C. experts in designing and delivering HR systems.

4.

D. recruitment officers.

5.

E. strategic partners.


(p. 34) Which of the following describes organizations with the best
possible fit between their social system and their technical system?

2.

B. take-over

3.

C. a joint venture

4.

D. a partnership

5.

E. a strategic alliance.

(p. 50) Independent contractors are:
1.

A. usually full-time company employees.

2.

B. self-employed individuals with multiple clients.

3.

C. people employed by a temporary agency.

4.


(p. 44) Offshoring is defined as:
1.

A. a practice of having another company provide services.

2.

B. moving operations from the country where a company is headquartered to a
country where pay rates are lower but the necessary skills are available.

3.

C. a method of staffing other than the traditional hiring of full-time employees.

4.

D. a complete review of the organization's critical work processes to make them
more efficient and able to deliver higher quality.

5.

E. the act of acquiring a new company in a distant location or another country in
order to acquire higher market share or growth.

(p. 40) In 1999, Glaxo Wellcome and SmithKline Beecham combined their
businesses to create a new company, GlaxoSmithKline. This is an
example of a(n):
1.


3.

C. reengineering.

4.

D. total quality management.

5.

E. reverse engineering.

(p. 48) The relationship between employer and employee can be thought
of in terms of a(n) ____, a description of what an employee expects to
contribute in an employment relationship and what the employer will
provide the employee in exchange for those contributions. Unlike a
written sales contract, this is not formally put into words.
1.

A. employee covenant

2.

B. social agreement

3.

C. psychological contract

4.


(p. 50) The use of independent contractors, on-call workers, temporary
workers, and contract company workers, all constitute:
1.

A. outsourcing.

2.

B. alternative work arrangements.

3.

C. consolidation.

4.

D. high performance work systems.

5.

E. offshoring.

(p. 44) Which of the following is the reason why more organizations are
looking overseas to hire talented people?
1.

A. Lack of technology in the U.S.

2.

D. training and development opportunities.

5.

E. job security.

(p. 41) The HRM function during downsizing is to terminating the workers
who:
1.

A. are less valuable in their performance.

2.

B. have the least experience in the industry.

3.

C. have spent the least amount of time with the organization.


4.

D. are older than the other employees.

5.

E. are being paid the highest salaries.

(p. 45) An Internet portal is used to:

3.

C. Temporary workers

4.

D. Contract company workers

5.

E. Part-time workers

(p. 50) Henry is a human resource consultant who runs and operates his
own business from his home. He is often hired by businesses to present
one- or two-day workshops on various topics within his field of expertise.
Henry is a(n):
1.

A. on-call worker.

2.

B. agent.

3.

C. temporary employee.

4.


practice of analysis and design of work?
1.

A. Job openings can be posted online and candidates can apply for jobs online.

2.

B. Online learning can bring training to employees anywhere, anytime.

3.

C. Online simulations, including tests, videos, and e-mail, can measure job
candidates' ability to deal with real-life business challenges.

4.

D. Employees in geographically dispersed locations can work together in virtual
teams using video, e-mail, and the Internet.

5.

E. Employees can review salary and bonus information and seek information
about and enroll in benefit plans.

(p. 47) If, as a plant manager, you entered the question "Can we change
working hours?" into the company's intranet search and received
feedback on the company's policies regarding work hours, plus state and
federal guidelines, summaries of relevant laws, model documents, and
new reports concerning alternative work schedules, you would probably
be using a(n):

B. outsourcing.

3.

C. empowerment.

4.

D. sustainability initiatives.

5.

E. offshoring.

(p. 45) Which of the following can be used to consolidate different HR
functions into a single location, eliminate redundancy, and reduce
administrative costs?
1.

A. Internet portals

2.

B. Application services

3.

C. Shared service centers

4.

(p. 47) A great deal of HR information is confidential and not suitable for
posting on a Web site for everyone to see. One solution is to set up e-HRM
on ____, which is a network that uses Internet tools but limits access to
authorized users in the organization.
1.

A. a website

2.

B. an intranet

3.

C. third-party services

4.

D. a shared service center

5.

E. Internet portals

(p. 46) What was one of the reasons for the failure of many start-up
Internet-based organizations?
1.

A. The companies were founded by young people.



4.

D. employee empowerment.

5.

E. self-service.


(p. 46) The processing and transmission of digitized HR information,
especially using computer networking and the Internet, is known as:
1.

A. electronic human resource management.

2.

B. application sharing.

3.

C. electronic performance systems.

4.

D. reengineering.

5.


B. immigrants.

3.

C. external employees.

4.

D. expatriates.

5.

E. emigrants.

(p. 48) What is an HR dashboard?
1.

A. A messaging system used by HR managers to communicate with employees.

2.

B. A display of how the company is performing on specific HR metrics.

3.

C. A tool used to measure the profitability and growth rate of the organization.

4.

D. A computer system used to acquire, store, manipulate, analyze, retrieve, and

remote computer system and use the system's software to manage its HR
activities, including security and upgrades?
1.

A. Application service providers

2.

B. Internet portals

3.

C. Shared service centers

4.

D. Business intelligence systems

5.

E. Electronic performance support systems

(p. 45) How does a human resource information system help the
organization?
1.

A. It can be used to scrutinize balance sheets.

2.



D. application service provider

5.

E. business intelligence system

(p. 42) Which of the following observations about reengineering is true?
1.

A. It is primarily concerned with production processes.

2.

B. Critical processes are not altered during this process.

3.

C. Changing customer needs and technologies necessitate reengineering.

4.

D. It has no impact on human resource practices and systems.

5.

E. It is an effort to continually improve the ways systems accomplish work.

(p. 42) The practice of having another company provide services is known
as:

False


(p. 31) Individuals who arrive in the United States without meeting the
legal requirements for immigration or asylum are referred to as
undocumented immigrants.
1.

True

2.

False

(p. 49) Employees' job security has increased as a result of the new
psychological contract.
1.

True

2.

False

(p. 37) The use of employee empowerment shifts the recruiting focus away
from general cognitive and interpersonal skills toward technical skills.
1.

True


True


2.

False

(p. 39) One of the core values of TQM is that methods and processes are
designed to meet the needs of internal customers rather than those of
external customers.
1.

True

2.

False

(p. 33) Most organizations are looking for educational achievements to
find employees who can handle a variety of responsibilities, interact with
customers, and think creatively.
1.

True

2.

False

(p. 50) Contract company workers are employed directly by a company.

1.

True


2.

False

(p. 42) According to research, early-retirement programs are one of the
most effective approaches to downsizing.
1.

True

2.

False

(p. 44) A company that operates in the U.S. shifts its warehouses and
operations to a low rent area that is 50 miles away from town. This is an
example of offshoring.
1.

True

2.

False


(p. 29) An individual who is actively seeking employment is a part of an
organization's external labor market.
1.

True


2.

False

(p. 51) The globalization of the world economy and the development of ecommerce have reinforced the concept of a 40-hour workweek.
1.

True

2.

False

(p. 49) Under the new psychological contract, organizations expect
employees to contribute time, effort, skills, abilities, and loyalty in return
for job security and opportunities for promotion within the organization.
1.

True

2.

False

False

(p. 46) The processing and transmission of digitized HR information is
called electronic human resource management.
1.

True


2.

False

9 Test Bank for Fundamentals of Human Resource
Management 4th Edition Noe Free Text Questions
(p. 42-43) What is outsourcing? What are the trends in HR outsourcing?
Answer Given

Outsourcing refers to the practice of having another company (a vendor, thirdparty provider, or consultant) provide services. Not only do HR departments help
with a transition to outsourcing, but many HR functions are being outsourced. One
study suggests that 8 out of 10 companies outsource at least one human resource
activity, and a more recent study found that 91 percent of U.S. companies have
taken steps to standardize their HR processes to prepare for outsourcing.

(p. 29) Define labor force. Distinguish between internal labor force and
external labor market.
Answer Given

The term "labor force" is a general way to refer to all the people willing and able to
work. For an organization, the internal labor force consists of the organization's