Test Bank for Exploring Management 3rd Edition
Schermerhorn
Multiple Choice Questions

One of the principles of scientific management is __________.
1.

a) understanding human needs

2.

b) flexible time off

3.

c) training and motivating workers

4.

d) cross functional teams

Theory __________ assumes people are willing to work, accept

responsibility, and are self-directed.
1.

a) Y

2.

b) Z


likely be:
1.

a) pleased.

2.

b) disappointed.

3.

c) indifferent.

4.

d) optimistic.

From the Maslow’s hierarchy of needs theory, which of the following

needs is considered to be the most important?
1.

a) Safety

2.

b) Social

3.

a) Frederick Taylor

2.

b) Mary Parker Follett

3.

c) Max Weber

4.

d) Abraham Maslow

According to Maslow, which of the following is in the highest “need”

category?
1.

a) Getting a date for the weekend

2.

b) Having a job you love, which also allows you to feel fulfilled

3.

c) Having enough money to pay rent

4.


3.

c) once a process is perfected, it will not have to be changed.

4.

d) the best answer to what works “depends” on the situation.

5.

e) people are usually on the same page and they can be managed similarly.

Matching management practices with different situations is called

__________.
1.

a) classical management

2.

b) situational analysis

3.

c) contingency thinking

4.



3.

c) activated needs are not important in human behavior

4.

d) needs must be satisfied sequentially beginning with the lowest

__________ originally developed the hierarchy of human needs

theory.
1.

a) Max Weber

2.

b) Frederick Taylor

3.

c) Abraham Maslow

4.

d) Douglas McGregor

Classical approaches to management include all of the following



c) the key managerial roles.

4.

d) the four P’s of marketing.

5.

e) scientific management.

Two key elements of Weber’s bureaucracy were fairness and

__________.
1.

a) informality

2.

b) history

3.

c) participation

4.

d) efficiency



3.

c. accountability

4.

d. control

Bert and John Jacobs, co-founders of the company Life is Good, suggests

that the message of the “Life is Good” brand is to:
1.

a) strive for perfectionism.

2.

b) decide to be happy today.

3.

c) be always on the lookout for that special person.

4.

d) strive for a big promotion.

The president of Sure Products Inc. wants his manufacturing manager to
clearly define the steps in the process, train the workers to efficiently do


3.

c) Employees’ personal needs

4.

d) Careers based on merit

Carefully designing jobs with efficient work methods is necessary to

__________ management.
1.

a) scientific

2.

b) behavioral

3.

c) contingency

4.

d) laissez-faire

__________ management emphasizes careful selection and training of



c) Self-actualization

4.

d) Esteem

A(n) __________ is a physiological or psychological deficiency that a

person wants to satisfy.*
1.

a) wish

2.

b) need

3.

c) expense

4.

d) Hawthorne effect

Maslow’s __________ principle states that people act to satisfy unfulfilled

needs.*
1.


d) None of the above

Which of the following can be described as the best management style?

*
1.

a) Classical

2.

b) Participative

3.

c) Administrative

4.

d) It depends on the situation

__________ involves always searching for new ways to improve work

quality and performance.
1.

a) Operations management

2.


According to Max Weber, a(n) ________ is a rational and efficient form of

organization based on logic, order, and legitimate authority.*
1.

a) learning organization

2.

b) adhocracy

3.

c) government agency

4.

d) bureaucracy

A(n) __________ transforms resource inputs from the environment into

product outputs.*
1.

a) administrative staff

2.

b) closed system

1.

a) marketing operations

2.

b) learning practice

3.

c) contingency practice

4.

d) operations management

One of the surprise findings in the Hawthorne studies was that

__________.
1.

a) productivity increased with changes in lighting

2.

b) productivity was influenced by group behavior

3.

c) an increase in wages always resulted in an increase in productivity

1.

a) Theory Y

2.

b) the Hawthorne studies

3.

c) the Maslow’s hierarchy of needs theory

4.

d) the management practices found in traditional organizations

A faculty member complains that her students are lazy, don’t really want
to be in school, and are very irresponsible in their studies. This faculty

member holds a __________ assumption.*
1.

a) Theory Y

2.

b) Theory X

3.


All of the following “modern” management ideas actually find their roots

in the writings of Mary Parker Follett EXCEPT:*
1.

a) employee ownership.

2.

b) profit sharing.

3.

c) gain-sharing plans.

4.

d) profit above all.

Based on the findings of the Hawthorne studies, as a manager you know

that:
1.

a) giving special attention to your employees will likely increase their performance.

2.

b) increasing the lighting of employees’ work area will increase their performance.



The Hawthorne studies:
1.

a) were poorly designed from a research perspective.

2.

b) provide weak empirical support for their conclusions.

3.

c) are criticized for generalizing their findings.

4.

d) represent a shift in research attention from technical to human concerns.

5.

e) All of the above are true about Hawthorne studies.

At which level of needs do Maslow’s progression principle and deficit

principle cease to exist?
1.

a) Physiological

2.


2.

False

The essence of Argyris’ work is that management practices should fit the

capabilities of the employees they are used to.
1.

True

2.

False

The work by Henri Fayol can help you understand the functions that you

must perform as the manager of a student organization.
1.

True

2.

False

Scientific management emphasizes creativity and risk taking.
1.


In an ideal bureaucracy, workers are selected and promoted on ability and

performance.
1.

True

2.

False

Another way to look at the work by Argyris is that undesirable employee
behaviors may be as much a reflection of a poor management system as it

is a matter of poor employees.
1.

True

2.

False


The only goal of scientific management was to increase worker efficiency

for the benefit of the company.
1.

True

resources to implement a plan.
1.

True

2.

False


Taylor’s scientific management sought efficiency in job

performance.
1.

True

2.

False

In the book Outliers, Malcolm Gladwell argues that great leaders are born,

not made.
1.

True

2.


1.

True

2.

False

Maslow believed that there was no order in which human needs were

fulfilled.
1.

True

2.

False


Free Text Questions
The belief that there is no one best way to manage was called __________.
Answer Given

contingency thinking

What were the Hawthorne studies about? Discuss their purpose, the
process, and the results.
Answer Given


organizations, their internal members, and the external stakeholders, contingency
tells us there is no one best structure or set of processes.

What is Maslow’s hierarchy of needs? Define each of them beginning with
the most basic.
Answer Given

Maslow’s hierarchy of needs beginning with the most basic are Physiological –The
need for food and shelter; Safety –The need for security, protection and stability;
Social – economic –The need for love, affection, and a sense of belonging in
one’s relationship with others; Esteem – The need for recognition, respect,
prestige, and self esteem; Self-actualization –The need for self-fulfillment and to
use one’s abilities to the fullest and most creative extent.

__________ is the systemic use and analysis of data to solve problems
and make informed decisions.
Answer Given

Analytics

Managing with an organization-wide commitment to continuous
improvement, product quality, and customer needs is called __________.
Answer Given

total quality management

The __________ is an organizational form known for its clear division of
labor, structure, hierarchy of authority, and formalized rules and
procedures.
Answer Given

McGregor, in an attempt to convince managers to pay more attention to the social
and self-actualization needs of employees, postulated that there were two
opposing views of human nature; Theory X and Theory Y. Theory X assumes that
people dislike work, lack ambition, are irresponsible and prefer to be led. Theory Y
assumes that people want to work, accept responsibility, are self-directed and are
creative. McGregor further believed that these two assumptions were self-fulfilling
prophecies in the sense that people will behave as you expect them to do. Theory
X managers were thought to have a “command and control” style. Theory Y
managers were thought to have a more participative style.

__________ is considered a prophet of management and one of the most
important American women in the fields of civics and sociology.
Answer Given

Mary Parker Follett

The highest order of Maslow’s hierarchy of needs is __________.
Answer Given


self-actualization

The study of how organizations produce goods and services is called
__________. Ans: operations management
Answer Given

A(n) __________ consistently achieves excellence while creating a highquality work environment.
Answer Given

high-performance organization