VIETNAM NATIONAL UNIVERSITY – HCMC
UNIVERSITY OF ECONOMICS AND LAW
DEPARTMENT OF FOREIGN LANGUAGES
FINAL TEST B
YEAR 3 – SEMESTER 2 (2009-2010)
Duration: 75 minutes
I. PRONUNCIATION (10 points, 1 for each correct answer)
A. Which word has a different stress pattern?
1. A. information B. analysis C. development D. proximity
2. A. revenue B. turnover C. recession D. dividend
3. A. infrastructure B. expenditure C. supremacy D. competitor
4. A. equity B. benefit C. overdraft D. insurance
5. A. effect B. labour C. asset D. emblem
B. Which underlined part is pronounced differently from the others?
6. A. developed B. increased C. raised D. serviced
7. A. conditions B. risks C. needs D. problems
8. A. global B. subsidiary C. debtor D. liability
9. A. inflation B. tactic C. cable D. sale
10. A. continent B. policy C. profit D. proposal
II. VOCABULARY (15 points, 1 for each correct answer)
Choose the best answer for each sentence.
11. The ________ rate, with 30 percent of people out of work, is one of the highest in the industrialized world.
A. occupation B. employment C. workforce D. unemployment
12. A plentiful supply of skilled labour improves ________ and the quality of the finished products.
A. capability B. energy C. qualifications D. productivity
13. Political ______ enables a company to operate more effectively and encourages investment in the country’s infrastructure.
A. turmoil B. stability C. fluctuation D. uncertainty
14. ________ costs are affected by the availability of labour and raw materials.
A. Opportunity B. Production C. Maintenance D. Marginal
15. Many investors choose ________ bank accounts because they are tax-free.
A. offshore B. savings C. current D. checking

28. I don’t mind which one you buy, ________cotton ________ silk is fine.
A. neither / or B. either / or C. both / and D. all are correct
29. When large companies delay ________ their bills, they put their suppliers in an impossible position.
A. paying B. to pay C. pay D. paid
30. The company developed a range of cosmetics without ________ them on animals.
A. test B. tested C. testing D. to test
31. It was a great success to the company last year. Its operating profit increased by _________.
A. three quarters B. third quarter C. three quarter D. third quarters
32. All the information about delivery ________ on computer, allowing you to check delivery with a quick phone call.
A. are held B. are hold C. is held D. is holding
33. I hope the problem of late payment will not ________ again.
A. be raising B. arise C. raise D. rose
34. The company ________ a new strategy, if its profits ________.
A. needs / will fall B. will need / will fall C. will need / fall D. need / will fall
35. To avoid problems, you should be realistic about the number of people ________ on the project.
A. to working B. working C. work D. for working
36. In 1860 Edouard Heuer ________ Heuer, the watch company in Switzerland.
A. found B. was found C. founded D. was founded
37. If the shipment________ tomorrow, I ________ it.
A. arrive/might collect B. arrives/will collect C. will arrive/ collect D. arrive/ will collect
38. ‘Are you going to launch a new model?’ – ‘We ________. We haven’t decided yet.’
A. should B. must C. will D. might
39. Your credit history shows that either several loan payments were late _____ the bank made a huge error in reporting them.
A. and B. but C. nor D. or
40. Since Georgio Pujol _______ with F&D Chemicals, the company _______ more successful than at any time in its history.
A. is/has been B. has been/is C. was/ has been D. has been/ was
IV. READING (40 points)
Part 1: Choose the best answer to complete the following passage. (20 points, 2 for each correct answer)
The painful voices of working children can be heard the world over and India is no exception. The Indian government itself in its
most recent account (41) ________ that 12.6 million children under the age of 14 are at work in various occupations including (42)

declined by more than half; for full time sales assistants, it declined by about a third.
Marriott Corporation, a hotels and restaurants group, has also decided to spend more money on retaining employees in the hope
of spending less on finding and training new ones. In one year, it had to hire no fewer than 27,000 workers to fill 8,800 hourly-paid
job slots.
To slow its labour turnover, Marriott had to get a simple message accepted throughout its operating divisions: loyal, well-
motivated employees make customers happy and that, in turn, creates fatter profits and happier shareholders. Improved training of
middle managers helped. So did a change in bonus arrangements.
51. Many workers in service industries are ________.
A. in well-paid with dead-end jobs B. paid unrewarding and their work is dull
C. discriminated D. in low-paid with interesting jobs
52. Service firms with large numbers of low-paid workers often ________.
A. have a low staff turnover B. have labour turnover that declined by more than half
C. have a high staff turnover D. have labour turnover that declined by about a third
53. Why did Cole National conduct a survey among its staff?
A. Because they wanted to recruit and retain better workers.
B. Because they wanted to recruit new workers.
C. Because they wanted to spend more money on retaining employees.
D. Because they wanted to spend more money on finding and training new employees.
54. Staff replied that ________.
A. they are different from other staff. B. they wanted their managers to show that they were appreciated.
C. they wanted better education. D. they wanted better communication with their colleagues.
55. Marriott discovered that ________.
A. it had to hire fewer than 27,000 workers.
B. it had to change bonus for middle managers.
C. customers are happier when the employees are loyal and highly motivated.
D. its employees were loyal and well-motivated.
Part 3: Read the following passage and choose the best answer for each question (10 points, 2 for each correct answer)
Companies sometimes have to handle negative publicity when things go wrong. A firm may accidentally contaminate a product
during production. In such cases they have to recall the product and withdraw it from supermarket shelves. Unfortunately, a product
may be the victim of product tampering. Product tampering is every food and beverage manufacturer's nightmare. Usually it takes

3
C. Food and Drug Administration D. Five Dimension Alliance
60. In the end, how do you think the public felt about Pepsi?
A. discouraged B. assured C. hesitant D. reluctant
4
V. BUSINESS COMMUNICATION (20 points, 2 for each correct answer)
Choose the best response for each situation.
61. Susan: Are you sure that share prices of Coca-Cola will
rise this year?
Carol: _________________________
A. Yes, it’s very unlikely that share prices will increase.
B. Yes, I’m certain that they’ll rise this year.
C. No, share prices should increase.
D. Yes, I’m sure that they won’t increase.
62. Martin: David, what do you think your strengths are?
David: _________________________
A. I think the market should be segmented.
B. I’m sure that profits will rise.
C. I’m not good at working together.
D. I enjoy working with people as part of a team.
63. Brian: Could you run through the figures for us?
Thomas: _________________________
A. Nice to hear from you.
B. Really? I’m surprised to hear that.
C. Yes, my flight leaves at 2.15.
D. Yes, as you can see, sales began steady at 6,000 units in
January.
64. Sam: I can let you have it for $900, provided you pay
cash.
Nick: _________________________

Fred: _________________________
A. Because marketing is the right area for me.
B. I’m certain that share prices won’t rise.
C. Perhaps this is because they are difficult to find.
D. This might be because its new product is very popular.
70. Tim: When can we expect the next consignment in our
warehouse?
Steve: _________________________
A. It might be possible.
B. Late Thursday or early Friday.
C. In three days.
D. B and C are correct.
-THIS IS THE END OF THE FINAL TEST-
ANSWER SHEET
Student’s full name: ______________________________________ Student’s code: ___________________
Blacken the A, B, C or D for each answer.
5