MCSE:

Exchange 2000 Server
Administration

Study Guide
Copyright ©2001 SYBEX, Inc., Alameda, CA
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San Francisco • Paris • Düsseldorf • Soest • London

MCSE:

Exchange 2000 Server
Administration

Study Guide

Walter Glenn
with James Chellis
Copyright ©2001 SYBEX, Inc., Alameda, CA
www.sybex.com

Associate Publisher: Neil Edde
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The author and publisher have made their best efforts to prepare this book, and the content is based upon final release soft-
ware whenever possible. Portions of the manuscript may be based upon pre-release versions supplied by software manu-
facturer(s). The author and the publisher make no representation or warranties of any kind with regard to the completeness
or accuracy of the contents herein and accept no liability of any kind including but not limited to performance, merchant-
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indirectly from this book.
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To Our Valued Readers:
In recent years, Microsoft’s MCSE program has established itself as the premier computer and net-
working industry certification. Nearly a quarter of a million IT professionals have attained MCSE sta-
tus in the NT 4 track. Sybex is proud to have helped thousands of MCSE candidates prepare for their
exams over these years, and we are excited about the opportunity to continue to provide people with
the skills they’ll need to succeed in the highly competitive IT industry.
For the Windows 2000 MCSE track, Microsoft has made it their mission to demand more of exam
candidates. Exam developers have gone to great lengths to raise the bar in order to prevent a paper-
certification syndrome, one in which individuals obtain a certification without a thorough under-
standing of the technology. Sybex welcomes this new philosophy as we have always advocated a com-
prehensive instructional approach to certification courseware. It has always been Sybex’s mission to
teach exam candidates how new technologies work in the real world, not to simply feed them answers
to test questions. Sybex was founded on the premise of providing technical skills to IT professionals,
and we have continued to build on that foundation, making significant improvements to our study
guides based on feedback from readers, suggestions from instructors, and comments from industry
leaders.
The depth and breadth of technical knowledge required to obtain Microsoft’s new Windows 2000

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Acknowledgments

T

his book has been a great project to work on. I’d like to thank

toward MCSE certification.

Why Become Certified in Exchange 2000 Server?

As the computer network industry grows in both size and complexity, the need
for

proven

ability is increasing. Companies rely on certifications to verify the
skills of prospective employees and contractors.
Whether you are just getting started or are ready to move ahead in the
computer industry, the knowledge, skills, and credentials you have are your
most valuable assets. Microsoft has developed its Microsoft Certified Pro-
fessional (MCP) program to give you credentials that verify your ability to
work with Microsoft products, including Exchange Server 2000, effectively
and professionally.
Over the next few years, thousands of companies around the world will
use Exchange 2000 Server as their central messaging and collaboration sys-
tem. This will generate an enormous need for qualified consultants and per-
sonnel to design, deploy, and support Exchange 2000 Server networks.
Exchange 2000 Server runs on Windows 2000. Windows 2000 actually
consists of several different versions:

Windows 2000 Professional

The client edition of Windows 2000,
which is comparable to Windows NT 4 Workstation, but also includes
the best features of Windows 98 and many new features.
Copyright ©2001 SYBEX, Inc., Alameda, CA


If you want to acquire a solid foundation in Exchange 2000 Server, this book
is for you. You’ll find clear explanations of the fundamental concepts you
need to grasp.
If your goal is to prepare for the exam by learning how to use and manage
the new operating system, this book is for you. It will help you to achieve the
high level of professional competency you need to succeed in this field.
If you want to become certified as an MCSE, this book is definitely for you.
However, if you just want to attempt to pass the exam without really under-
standing Exchange 2000 Server, this book is

not

for you. This book is written
for those who want to acquire hands-on skills and in-depth knowledge of
Exchange 2000 Server.

What Does This Book Cover?

Think of this book as your complete guide to administering Exchange 2000
Server. It begins by covering basic concepts, such as the fundamentals of
messaging services and the architecture behind Exchange 2000 Server.
Copyright ©2001 SYBEX, Inc., Alameda, CA
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Introduction

xxv

Each chapter teaches you how to perform important tasks, including the

Introduction.

The topics covered in this book map directly to Microsoft’s official exam

objectives. Each exam objective is covered completely.

How Do You Become an MCSE?

Attaining MCSE certification has always been a challenge. However, in the
past, individuals could acquire detailed exam information—even most of
the exam questions—from online “brain dumps” and third-party “cram”
books or software products. For the new MCSE exams, this simply will not
be the case.
To avoid the “paper-MCSE syndrome” (a devaluation of the MCSE certi-
fication because unqualified individuals manage to pass the exams), Microsoft
has taken strong steps to protect the security and integrity of the new MCSE
Copyright ©2001 SYBEX, Inc., Alameda, CA
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xxvi

Introduction

track. Prospective MCSEs will need to complete a course of study that pro-
vides not only detailed knowledge of a wide range of topics, but true skills
derived from working with Windows 2000 and related software products.
In the new MCSE program, Microsoft is heavily emphasizing hands-on
skills. Microsoft has stated that “Nearly half of the core required exams’
content demands that the candidate have troubleshooting skills acquired
through hands-on experience and working knowledge.”

MCSE: Windows 2000 Directory Services Design Study Guide


MCSE: Exchange 2000 Server Administration Study Guide

Exam Requirements

Successful candidates must pass a minimum set of exams that measure tech-
nical proficiency and expertise:


Candidates for MCSE certification must pass seven exams, including
four core operating system exams, one design exam, and two electives.


Candidates who have already passed three Windows NT 4 exams
(70-067, 70-068, and 70-073) may opt to take an “accelerated”
exam plus one core design exam and two electives.
Copyright ©2001 SYBEX, Inc., Alameda, CA
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Introduction

xxvii

If you do not pass the accelerated exam after one attempt, you must pass the

five core requirements and two electives.

The following table shows the exams that a new certification candidate

Directory Services Infrastructure
Core (Design)
70-220 Designing Security for a
Microsoft Windows 2000 Network
Core (Design)
70-221 Designing a Microsoft Windows 2000
Network Infrastructure
Core (Design)
Copyright ©2001 SYBEX, Inc., Alameda, CA
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xxviii

Introduction

Two of these exams are required:

For a more detailed description of the Microsoft certification programs,
including a list of current MCSE electives, check Microsoft’s Training and

Certification Web site at

www.microsoft.com/trainingandservices

.

The Exchange 2000 Server Exam

The Exchange 2000 Server exam covers concepts and skills required for
administering Exchange 2000 Server, emphasizing the following areas:

current
MCSE
elective
Exams cover topics such as
Exchange 2000 Server, SQL Server,
Systems Management Server, Internet
Explorer Administrator’s Kit, and Proxy
Server (new exams are added regularly)
Elective
Copyright ©2001 SYBEX, Inc., Alameda, CA
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Introduction

xxix

Microsoft provides exam objectives to give you a very general overview of
possible areas of coverage of the Microsoft exams. For your convenience, we
have added in-text objectives listings at the points in the text where specific
Microsoft exam objectives are covered. However, exam objectives are subject
to change at any time without prior notice and at Microsoft’s sole discretion.
Please visit Microsoft’s Training and Certification Web site

(www.microsoft

.com/trainingandservices) for the most current exam objectives listing.

Types of Exam Questions

In the previous tracks, the formats of the MCSE exams were fairly straight-

Multiple-Choice Questions

Multiple-choice questions include two main types of questions. One is a
straightforward type that presents a question, followed by several possible
answers, of which one or more is correct.
The other kind of multiple-choice question is more complex. This type
presents a set of desired results along with a proposed solution. You must
then decide which results the proposed solution would achieve.

The questions throughout this study guide and on the accompanying CD are

presented in the same multiple-choice format that you will see on the exam.

Adaptive Exam Format

Microsoft presents many of its exams in an

adaptive

format. This format is
radically different from the conventional format previously used for
Microsoft certification exams. Conventional tests are static, containing a
fixed number of questions. Adaptive tests change, or “adapt,” depending on
your answers to the questions presented.
The number of questions presented in your adaptive test will depend on
how long it takes the exam to ascertain your level of ability (according to the
statistical measurements on which the exam questions are ranked). To deter-
mine a test-taker’s level of ability, the exam presents questions in increasing
or decreasing order of difficulty.


Sally answers her first question correctly, so the exam gives her a more dif-
ficult question, which she answers correctly. She then receives an even more
difficult question, which she answers incorrectly. Next, the exam gives her a
somewhat easier question, as it tries to gauge her level of understanding.
After numerous questions of varying levels of difficulty, Sally’s exam ends,
perhaps with a passing score, perhaps not. Her exam included far more ques-
tions than were in Herman’s exam, because her level of understanding
needed to be more carefully tested to determine whether or not it was at a
passing level.
When Rashad takes his exam, he answers his first question correctly, so
he is given a more difficult question, which he also answers correctly. Next,
the exam presents an even more difficult question, which he also answers
correctly. He then is given a few more very difficult questions, all of which
he answers correctly. Shortly thereafter, his exam ends. He passes. His exam
was short, about as long as Herman’s test.

Benefits of Adaptive Testing

Microsoft has begun moving to adaptive testing for several reasons:


It saves time by focusing only on the questions needed to determine a
test-taker’s abilities. An exam that might take an hour and a half in the
conventional format could be completed in less than half that time
when presented in adaptive format. The number of questions in an
adaptive exam may be far fewer than the number required by a con-
ventional exam.


It protects the integrity of the exams. By exposing a fewer number of

knowledge, skills, and abilities that relate specifically to the performance
area to be certified.

Phase 2: Objective Domain Definition

The results of the job analysis
provide the framework used to develop objectives. The development of
objectives involves translating the job-function tasks into a comprehen-
sive set of more specific and measurable knowledge, skills, and abilities.
The resulting list of objectives—the

objective domain—

is the basis for the
development of both the certification exams and the training materials.

Phase 3: Blueprint Survey

The final objective domain is transformed
into a blueprint survey in which contributors are asked to rate each objec-
tive. These contributors may be past MCP candidates, appropriately
skilled exam development volunteers, or Microsoft employees. Based on
the contributors’ input, the objectives are prioritized and weighted. The
actual exam items are written according to the prioritized objectives.
Contributors are queried about how they spend their time on the job. If
a contributor doesn’t spend an adequate amount of time actually per-
forming the specified job function, his or her data is eliminated from the
analysis. The blueprint survey phase helps determine which objectives to
measure, as well as the appropriate number and types of items to include
on the exam.

versions

, of the final certification exam.

Phase 7: Item Selection and Cut-Score Setting

The results of the beta
exams are analyzed to determine which items should be included in the
certification exam based on many factors, including item difficulty and
relevance. During this phase, a panel of job-function experts determines
the

cut score

(minimum passing score) for the exams. The cut score differs
from exam to exam because it is based on an item-by-item determination
of the percentage of candidates who answered the item correctly and who
would be expected to answer the item correctly.

Phase 8: Live Exam

As the final phase, the exams are given to candi-
dates. MCP exams are administered by Sylvan Prometric and Virtual Uni-
versity Enterprises (VUE).

Microsoft will regularly add and remove questions from the exams. This is
called item

seeding


notallow you to return to a question. Be very careful before entering your
answer. Because your exam may be shortened by correct answers (and
lengthened by incorrect answers), there is no advantage to rushing
through questions.


Use a process of elimination to get rid of the obviously incorrect
answers first on questions that you’re not sure about. This method will
improve your odds of selecting the correct answer if you need to make
an educated guess.

Exam Registration

You may take the exams at any of more than 1,000 Authorized Prometric
Testing Centers (APTCs) and VUE Testing Centers around the world. For the
location of a testing center near you, call Sylvan Prometric at 800-755-EXAM
(755-3926), or call VUE at 888-837-8616. Outside the United States and
Canada, contact your local Sylvan Prometric or VUE registration center.
You should determine the number of the exam you want to take, and then
register with the Sylvan Prometric or VUE registration center nearest to you.
At this point, you will be asked for advance payment for the exam. The
exams are $100 each. Exams must be taken within one year of payment. You
can schedule exams up to six weeks in advance or as late as one working day
prior to the date of the exam. You can cancel or reschedule your exam if you
contact the center at least two working days prior to the exam. Same-day
registration is available in some locations, subject to space availability.
Where same-day registration is available, you must register a minimum of

Also included are the entire contents of the book. These resources are
described in the following sections.

The Sybex E-Book for Exchange 2000 Server

Many people like the convenience of being able to carry their whole study
guide on a CD. They also like being able to search the text to find specific
information quickly and easily. For these reasons, we have included the
entire contents of this study guide on a CD, in PDF format. We’ve also
included Adobe Acrobat Reader, which provides the interface for the con-
tents, as well as the search capabilities.

Sybex WinSim 2000

We developed WinSim 2000 to allow you to get some hands-on practice with
the skills you need to know to pass the exam. The WinSim 2000 product pro-
vides both audio/video files and hands-on experience with key features of
Exchange 2000 Server. Built around the exercises in this study guide, Win-
Sim 2000 can give you the knowledge and hands-on skills that are invaluable
for understanding Exchange 2000 Server (and passing the exam). A sample
screen from WinSim 2000 is shown below.
Copyright ©2001 SYBEX, Inc., Alameda, CA
www.sybex.com

xxxvi

Introduction

The Sybex MCSE EdgeTests


wish to use the following study method:
1.
Study each chapter carefully. Do your best to fully understand the
information.
2.
Complete all hands-on exercises in the chapter, referring back to the
text as necessary so that you understand each step you take. If you
do not have access to a lab environment in which you can complete
the exercises, install and work with the exercises available in the
WinSim 2000 software included with this study guide.
3.
Answer the review questions at the end of each chapter. If you would
prefer to answer the questions in a timed and graded format, install the
Copyright ©2001 SYBEX, Inc., Alameda, CA
www.sybex.com
xxxviii Introduction
EdgeTests from the CD that accompanies this book and answer the
chapter questions there instead of in the book.
4.
Note the questions you did not understand, and study the correspon-
ding sections of the book again.
5.
Make sure you complete the entire book.
6.
Before taking the exam, go through the training resources included on
the CD that accompanies this book. Try the adaptive version that is
included with the Sybex MCSE EdgeTest. Review and sharpen your
knowledge with the MCSE Flashcards.
In order to complete the exercises in this book, you'll need to have access to
at least one machine running Windows 2000 Advanced Server and preferable

www.microsoft.com/technet/subscription/about.htm
(800) 344-2121
Use this Web site or number to contact support professionals and system
administrators. Outside the United States and Canada, contact your local
Microsoft subsidiary for information.
Microsoft Training and Certification Home Page
www.microsoft.com/trainingandservices
This Web site provides information about the MCP program and exams.
You can also order the latest Microsoft Roadmap to Education and
Certification.
PalmPilot Training Product Development: Land-J
www.land-j.com
(407) 359-2217
Land-J Technologies is a consulting and programming business currently
specializing in application development for the 3Com PalmPilot Personal
Digital Assistant. Land-J developed the Palm version of the EdgeTests,
which is included on the CD that accompanies this study guide.
Prometric
www.prometric.com
(800) 755-EXAM
Contact Sylvan Prometric to register to take an MCP exam at any of more
than 800 Prometric Testing Centers around the world.
Copyright ©2001 SYBEX, Inc., Alameda, CA
www.sybex.com
xl Introduction
Virtual University Enterprises (VUE)
www.vue.com
(888) 837-8616
Contact the VUE registration center to register to take an MCP exam at
one of the VUE Testing Centers.


A.

Allowing Web access to the public folders

B.

Storing information about the folders that are compatible with
earlier versions of Exchange server

C.

Storing certain types of media files in their native format

D.

Providing a backup of the

PUB.EDB

file

2.

You have installed multiple public folder trees in your organization.
Which of the following clients will be able to access the default public
folder tree and all of the additional trees? (Choose all that apply.)

A.




Have servers issue authentication before sending any mail.
Copyright ©2001 SYBEX, Inc., Alameda, CA
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