Example:
This is an example of the Forum Evaluation results fr
om the Leadership Forum held on March 8, 2003 at Lehigh Univ
ersity in Bethlehem,
Pennsylvania.
LEADERSHIP FORUM
March 20, 2003
Lehigh University
There were 182 completed evaluation forms returned fr
om the meeting.
Strongly
Strongly
Total
Disagree
Disagree
Neutral
Agree
Agree
No.
(No. of (%) Ans.) (No. of (%) Ans.) (No. of (%) Ans.)
(No. of (%) Ans.) (No. of (%) Ans.)
Ans.
1. The program today has helped me to better
0 0% 0 0% 5
3% 66 36% 98
54% 169
understand our growth as a network.
2. Evan Jones was effective in explaining the
2 1% 2 1% 3
2% 54 30% 121 66%
182

Quality
• U.S. News & World Report, America’s Best Hospitals, Cardiology and Open
Heart Surgery 1999, 2000, 2001, 2002, 2003
• 100 Top Hospitals: Benchmark for Success 1997, 2001
• 100 Top Cardiovascular Hospitals: Benchmarks for Success 1999, 2001,
2002, 2003
• 100 Top ICU Hospitals: Benchmarks for Success 2000
Service
• St. Luke’s Hospital and Health Network participates in Press Ganey. All
hospitals in the network are ranked among national leaders in various
individual areas of performance and service.
• Unit and departmental plans for customer service improvement
Cost
• Average length of stay (ALOS) has decreased from 5.07 days in FY 2000 to
4.34 days in FY 2003.
Note: Excluding newborns and TCU
• Operating margin has increased from 0.6 in FY 2000 to 1.5 in FY 2003
Note: For the St. Luke’s Hospital only the operating margin has increased from
2.2 in FY 2000 to 3.0 in FY 2003.
Growth
• Admissions for the network were 33,742 in FY 2003. This is up from 29,564
in FY 2000.
Note: Excluding newborns and TCU
• Outpatient visits have increased from 392,770 in FY 2000 to 530,033 in FY 2003
• Emergency room (ER) visits have increased from 73,731 in FY 2000 to 93,075 in
FY 2003.
• Total clinic visits have increased from 67,124 in FY 2000 to 88,026 in FY 2003
• Achieved Level I Trauma Center Accreditation based on volume growth and
quality care
• Most birth in the region in FY 2003

Senior leadership Choose and implement in your Ongoing
and management personal journey of work-life
balance one of the items
presented by Ellen Galinsky
at the end of her presentation.
(Goal is to list the top ten that
she presented . . . left an e-mail
message with Bob W. to see if
we could get this from her.)
Senior leadership Provide an environment that Ongoing
promotes an individualized
work-life balance journey for
direct reports. This includes
initiating a conversation with
each direct report with the goal
of developing an individualized
work-life balance plan.
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394
BEST PRACTICES IN LEADERSHIP DEVELOPMENT AND ORGANIZATION CHANGE
Exhibit 16.9. Management Performance Evaluation
St. Luke’s Hospital and Health Network
Name ______________________
Department and Job Title ________________________
Entity ____________________
Evaluator ____________ Evaluation Period____________
Date ______________
MANAGEMENT JOB PERFORMANCE EVALUATION
Instructions to Determine Level of Performance Rating
1. Use a point system to differentiate between the performance levels.