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Commerce
Commerce
Role of Banking
Role of Banking
2007
Presented by Vietcombank
1/2/2007 2
Customers
Customers
Knowledge Management and Business Intelligence
Electronic Commerce
Supply
Supply
Chain
Chain
Management
Management
Customer
Customer
Relationship
Relationship
Management
Management
Enterprise
Enterprise
Resource

...Sale...
Place order
Make payment
Billing and inventory
Pre-Sale...
Publish/update catalog, prices, etc.
Browse catalog
Negotiate terms
...Post-Sale
Manage inventory with suppliers
Coordinate with shipping company
Resolve issues and maintain relationship
Customer
Service
Marketing
Sales
Reaching
new customers
Improving
bottomline
Increasing loyalty
Manufacturing
Delivery
JIT, ordering
inventory,
shipment-
tracking
R&D
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General Business Strategy

resource requirements
Lower operational costs
Lower operational costs
Platform for
Platform for
differentiation
differentiation

Buyer Issues
Time intensive
Often times
inconvenient
Limited selection
of products /
services
Seller Issues
Capital / resource
intensive
Rising operational
costs
Increasing
competitive
pressures
Time savings
Time savings
Buying convenience
Buying convenience
Broader selection of
Broader selection of
products / services