Contents
Overview 1
Basics of Exchange 2000 2
Exchange 2000 Product Offerings 11
Integration with Windows 2000 13
Administrative Capabilities 22
Message Routing Capabilities 27
User Capabilities 30
Developer Capabilities 34
Review 37

Module 1: Introduction
to Microsoft Exchange
2000

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Module 1: Introduction to Microsoft Exchange 2000 iii

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Instructor Notes
This module provides students with an overview of the capabilities of Microsoft
Exchange 2000 and the functionality that is provided by the integration with
Microsoft Windows 2000. These capabilities are covered in greater detail later
in the course.
After completing this module, students will be able to:
!
Describe the basic components of Exchange 2000, including client/server
message flow, stores and storage group, folder trees, virtual servers, and
client support.
!
Identify the Exchange 2000 product offering that is suitable for your
environment.
!
Describe the added functionality that is supplied by the integration of
Exchange 2000 with Windows 2000.

60 Minutes

Lab:
00 Minutes
iv Module 1: Introduction to Microsoft Exchange 2000

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Module Strategy
Use the following strategy to present this module:
!
Basics of Exchange 2000
This topic is intended to provide a primer on Exchange 2000 to students that
are new to the product. First, explain the process of a sending a message in
client/server messaging system. Next, explain the functionality of stores,
storage groups, and folder trees in Exchange 2000. Explain the benefits of
virtual servers. Lastly, review the list of clients that are supported by
Exchange 2000.
!
Exchange 2000 Product Offerings
In this topic, you will introduce the three product offerings for Exchange
2000. Explain each product and the intended environment for each product.
Briefly compare the capabilities of the different Exchange 2000 product
offerings.
!
Integration with Windows 2000
In this topic, you will discuss the benefits and functionality that is provided
by the integration of Exchange 2000 with Windows 2000. First, verify that
the students understand the concepts of Active Directory and forests. Next,
discuss how Exchange 2000 stores objects in Active Directory. Explain the

Module 1: Introduction to Microsoft Exchange 2000 v

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!
Developer Capabilities
In this topic, briefly discuss the benefits of building solutions in Exchange
2000. This topic is directed towards developers, and not administrators.
Introduce the Web Storage System and its benefits it brings to developing
applications in Exchange 2000. Lastly, review the developmental tools that
can be used to extend Exchange 2000.
vi Module 1: Introduction to Microsoft Exchange 2000

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Customization Information
This section identifies the lab setup requirements for a module and the
configuration changes that occur on student computers during the labs. This
information is provided to assist you in replicating or customizing Microsoft
Official Curriculum (MOC) courseware.
There are no labs in this module, and as a result, there are no lab setup
requirements or configuration changes that affect replication or customization.
Module 1: Introduction to Microsoft Exchange 2000 1

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Overview
!
Basics of Exchange 2000
!

List the tools available for managing Exchange 2000, and then explain how
administration groups, policy-based administration, and address lists
provide for efficient and streamlined management of Exchange 2000.
!
Describe how routing groups and connectors facilitate message flow in
Exchange 2000.
!
Describe how Exchange 2000 enhances user experience by providing
simplified message access, Instant Messaging, and Full-text indexing.
!
Describe the Web Storage System and the development support in
Exchange 2000.

Topic Objective
To provide an overview of
the module topics and
objectives.
Lead-in
In this module, you will learn
about the basic features and
functions of Exchange 2000.
2 Module 1: Introduction to Microsoft Exchange 2000

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#
##
#

Basics of Exchange 2000

Client/Server Messaging Systems
3
3
3
2
2
2
4
4
4
Recipient Client
Sending Client
Notification
1
1
1
Server
Server
Process
Server
ProcessTo understand how Exchange 2000 functions, you must first understand the
basics of a client/server messaging system. A client/server messaging system
distributes the processing of information, such as the sending and receiving of
e-mail messages, between the client and the server. The client sends requests to
the server, and the server processes the client requests.
The following steps describe what occurs when a user creates and sends a
message to a client on the same messaging system server:

system.
For Your Information
This topic provides the
necessary foundation for
understanding messaging
concepts.
4 Module 1: Introduction to Microsoft Exchange 2000

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Disadvantages of Client/Server Messaging Systems
The primary disadvantage of a client/server messaging system is that it requires
more powerful hardware due to the amount of processing that occurs on the
servers.
Module 1: Introduction to Microsoft Exchange 2000 5

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Core Components
!
Information Store Service Manages Access to Stores
!
System Attendant Provides Monitoring Service
!
SMTP Provides Routing Functions
!
Active Directory Manages All Directory InformationThe following components play a major role in Exchange 2000 messaging

components are discussed
throughout the course.
6 Module 1: Introduction to Microsoft Exchange 2000

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Stores and Storage Groups
Exchange 2000
Logical
Logical
Logical
Logical
Storage
Group 1
Storage
Group 2
Store A
Store A
Store B
Store B
Store A
Store A
Store B
Store BThe server running Exchange 2000 stores e-mail messages and other data in
databases, called stores. Exchange 2000 supports multiple stores.
Stores are contained in storage groups. Exchange 2000 Enterprise Server
supports multiple storage groups. Each storage group has a set of transaction

Marketing
TrainingIn each store is a folder tree that contains Exchange 2000 items, such as e-mail
messages, documents, and other folders. A folder tree is a hierarchy of folders
in an Exchange 2000 store.
During installation, Exchange 2000 creates the default All Public Folders tree.
This tree is available to all Messaging Application Protocol Interface (MAPI),
Internet Message Access Protocol version 4 (IMAP4), Network News Transfer
Protocol (NNTP), and Hypertext Transfer Protocol (HTTP) Web clients.
Additional public folder trees are only available to NNTP and Web clients and
not MAPI clients, such as Microsoft Outlook
®
2000.
A primary initial use of the non-MAPI accessible folders is for developing
collaboration applications that use HTTP to access data.
Topic Objective
To introduce the concept of
folder trees in Exchange
2000.
Lead-in
A folder tree is a hierarchy
of folders in a store.
8 Module 1: Introduction to Microsoft Exchange 2000

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Supported Clients
MAPI

directory information.
SMTP
SMTP is the primary transport protocol used between computers running
Exchange 2000. POP3 and IMAP4 clients use SMTP to send mail.
POP3
Outlook Express and the Internet installation of Outlook support Post Office
Protocol, version 3 (POP3). POP3 is a retrieve-only protocol, which means that
you can use POP3 to retrieve messages, but not to send messages. POP3 clients
use STMP to send messages.
IMAP4
Outlook Express and the Internet installation of Outlook supports Internet
Message Access Protocol, version 4 (IMAP4). Other clients, such as Netscape
Navigator, provide IMAP4 support and can connect to Exchange 2000. IMAP4
is like POP3 in that it is a retrieve- only protocol. However, IMAP4 provides
additional support, such as reading from multiple folders and not just the Inbox.
Topic Objective
To give a brief overview of
the clients supported by
Exchange 2000.
Lead-in
Exchange 2000 supports
numerous clients that
enable users to for access
Exchange 2000 information.
Delivery Tip
The slide depicts LDAP
connecting to the server
running Exchange 2000
server. Point out that the
server running Exchange

folder in their Exchange 2000 mailbox.

MAPI and EXIFS are Microsoft standards. POP3, IMAP4, SMTP,
LDAP, NNTP, and HTTP are Internet standards. Note
10 Module 1: Introduction to Microsoft Exchange 2000

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Virtual Servers
Exchange 2000
Exchange 2000
SMTP Virtual Server
Network Adapter 1
SMTP Virtual Server
Network Adapter 1
SMTP Virtual Server
Network Adapter 2
SMTP Virtual Server
Network Adapter 2Exchange 2000 supports virtual servers so that you can create multiple
configurations of the same protocol on one server. Each virtual server has a
unique network name and Internet Protocol (IP) address.
For example, a server has two network adapters, each with a unique IP address.
You can configure one SMTP virtual server that uses the IP address of the first
network adapter. You can configure a second SMTP virtual server that uses the

Exchange 2000 offers different products to fit multiple environments. You can
select the product best suited for your type of business, the size of your
organization, and the your work environment.
Microsoft Exchange 2000 Server
Exchange 2000 Server is designed to meet the messaging and collaboration
needs of businesses that only need one server running Exchange 2000.
Exchange 2000 Server is limited to a single, 16-gigabyte (GB) database per
server. It does not support Chat, Windows Clustering, or distributed
configuration.
Microsoft Exchange 2000 Enterprise Server
Exchange 2000 Enterprise Server is designed for organizations that need
multiple servers and features such as unlimited message storage and the ability
to host multiple stores on a server.
Microsoft Exchange 2000 Conferencing Server
Exchange 2000 Conferencing Server is designed for organizations of all sizes
that need to organize and manage data, voice, and video conferencing between
people, regardless of location. Exchange 2000 Conferencing Server can be used
in conjunction with Exchange 2000 Server or Exchange 2000 Enterprise Server.
Data Conferencing enables administrators to pre-arrange an electronic
conference, manage schedules, share applications, and use multicast video
conferencing. Using a T.120 client, such as Microsoft NetMeeting, participants
can see and share multimedia information with each other. Data Conferencing
is available only in Exchange 2000 Conferencing Server.
Topic Objective
To outline the different
products of Exchange 2000.
Lead-in
There are three available
Exchange 2000 products.
For Your Information