Hiring and
Keeping the
Best People
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TEAMFLY
The Harvard Business Essentials Series
The Harvard Business Essentials series is designed to provide com-
prehensive advice, personal coaching, background information, and
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Finance
Managing Change and Transition
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HARVARD
BUSINESS
ESSENTIALS
Harvard Business School Press
|
Boston, Massachusetts
Hiring and
Keeping the
Best People
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Copyright 2002 Harvard Business School Publishing Corporation
All rights reserved
Printed in the United States of America
06 05 04 03 02 5 4 3 2 1

Summing Up 29
2 Beyond the Hiring Basics 31
Details You Need to Know
Online Recruiting 32
When to Use a Professional Recruiter 38
Case Interviewing 40
Hiring Based on Embedded Personal Interests 42
Hiring for Microculture 49
Psychological Testing 52
Summing Up 55
3 Keeping the Best 57
Essential Retention Strategies
Why Retention Matters 60
Why Retention Is So Challenging 66
Master Page A
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The Special Challenges of a Diverse Work Force 69
Why People Stay 75
Why People Leave 77
Two Retention Champions 79
Managing for Retention:An Overview 81
Summing Up 85
4 Market-Wise Retention 87
Competing in the War for Talent
Not All Employees Have Equal Value 88
Market-Based Retention Strategies 92
Summing Up 99
5 Developing the Talent You Have 101
Strategies for Training and Development
The Development Dilemma 103

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