các bạn tải miễn phí ebook: English for personal assistants - part 40


Apologising KEY 195


Task 5
six
1. Only people have replied to my memo?
but,
2. It’s true it’s going to be difficult, there is a way we could ...

or,
true
2. It’s it’s going to be difficult, but there is a way we could ...
March
3. I’m sorry, I wanted the figures for , not February.
Jane
4. Wasn’t it who contacted Mr. Zappala before?


Task 6
1. The bank is writing a letter of apology to the letting agency because the bank failed
to credit the agency’s customers with the rent that had been paid. There was a
delay in paying credits into the accounts of the addressee’s clients.
2. Reimburse any landlord who has evidence that they have incurred bank charges,
interest charges, or penalty charges as a direct result of the late payment of monies
due.

Task 7
1. Let me once again apologise to you personally ...
I am very sorry that ...
2. The fact is that you had properly instructed us to ...
This delay was wholly caused as a result of our processing issue ...
We were wholly at fault.
... our error ...
... it reflects a breakdown of the high standards that I have set locally.
3. ... and should not be taken as any reflection



các bạn download về để xem đầy đủ nhé Download

¨°o.O (Sống tốt mỗi ngày) O.o°

---