Zeithaml, Valarie
Services Marketing Inter\grrating Customerr Focus Across the Firm / Valarie Zeithaml, Mary Jo Bitner, Dwayne D. Gremler
New York : Mc Graw Hill, 2006
708Tr. ; 27 cm
Ký hiệu xếp giá: 658.8 ZEI 2006Service industries marketing
Tiêu đề đề mục: Quỹ Châu Á

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