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TIỂU LUẬN
MÔN
TỔ CHỨC HỆ THỐNG THÔNG TIN
DOANH NGHIỆP
ĐỀ TÀI: THỰC TRẠNG VÀ GIẢI PHÁP ỨNG DỤNG HỆ THỐNG
THÔNG TIN TẠI CÁC DOANH NGHIỆP VIỆT NAM HIỆN NAY
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Sinh viên thực hiện :
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CÁC DOANH NGHIỆP.
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Ak!@!Ž9ABA:CD!!<923=!Wt=RDZU9!gQaQ_T=CBB=RU
_!?=l0///"BA:CD!!<9KC@23AeRJ=!aIK]DA!s=XABA!2
AIAJ99!gQaQMLUD%2AfAeRJ=!aI:CD!!<9•SI3Q?XD€LO
=RSID<AB9:;9!gQaQ!aIKg_!?=!2!A?!sSID=FQ=!]A
H]LTA!J=KWY9!gQaQBA:CD!!<9KC@23H„H2LgI=W22
"A!C9!gQaQ_T=CBN!D32A!;A2"L`AeLWYAQM=!<=!>
‹•\:;LWYAƒ
">ABA:CD!!<9H„H2LgI=WACH>2=RGQ2"!CoA!2
=R<I"A!C9!gQaQSIK^!<D3i%<=DQK2RJ=b=BA=[A?=3K2
ABA_!BA!!2=aQGA!CABA:]B9!gQaQAeSI3Q?KC@23
II ĐÁNH GIÁ ÁP DỤNG HỆ THỐNG THÔNG TIN TẠI CÁC DOANH
NGHIỆP VIỆT NAM.
1. Thành tựu đạt được
•:;=RCSIK^LO=Ri9![ZTiWlA=DN!<D3!aI
ABA=[A!\A2A?=3LaILOAe\:;2CABA<A_!BA!DI!W I
K^A?GL•LT‘IK^=2K<I•!ˆHV‘IK^=2A!b!•_T=CB‘IK^
!FK]A‘IK^_!BA!!2‘IK^=2HN=RD=!T=ZUNA?A;N:;A;N’
M=:]B=R`_!D!<=!>‹SI3Q?!J=WlA=DLOLWYAA!b!=!\A
c!2!=!2!A?HDI.GQ=R`_!DNLeK2!<=!>‹LWYA=@?=3
“@=!tL`Qc!2!A!b!=!\AN!<=!>Ae4/LVU=R]A=!IMA“=!DQ

eLT:CD!!<9=!zAe!aIKC@:CD!!<9 :CD!!<9KlN
:CD!!<9XDN:CD!!<9!n!]A=TSID_!CHB=A!C=!J3!aI:CD!
!<9KlLOZWlALgIA!E=RsLTD=RkAhDA?!<=!?==RCA?=BA
HdIJ=_!:CD!NA?=BASIK^Af!W=RCZB!2kABA:CD!
!<9!n2XDN:CA!WD=!]AH]=!J3LWYAKYbA!KlKDCAhDA?!<=!?
=NA!WDK2QSI}LWYAl!z!=!\A_!:CD!=RCQ?=RWt=!WVQ@L<
=…NA!WDAeDQ!`IaA?!<=!?=lQM==gQ!zA!TKWYAA!WDAe
H]SID=FQAg=!T=BAJLa_!BAAeKSIDLT:CD!!<9K2!s=!TI
_T=!\A2=!tDL`=T9=!I_T=!\AN=!TI_yGSIK^NHY=G=RWi2
WD!r=R`s†!@Nb=!WlRDZC2Q2LaILeAe!‡DK2!s
_!?!c=!J3!r=b!<IAhDQ?=RWtNA!CLT_!!cRD=!zLOSIB
QIM‘
.00. Rào cản về nhận thức, nhân lực và ứng dụng
zQ!`I=!Qa!r=!BA!=!\AL>l:CD!!<9=RC<A\:;
=!z=!J3=RWlA!T=iJLa!c=!\AJ=!aI:CD!!<9_!•LU!LO
!c=!\ARŒa<A\:;NHC=!]A=TA!qAeH>b=!`ILWYALg3Lh
LaI23•g3Lhƒ!‡DK29!=RKtLWYAA-AFI!n @HDC9!\:;‘
\:;ABzA!C9!{!Y9lLoA=!{AhDQz!‘\:;!W=!T2CD9!g
:CD!!<9Ql=RKtLWYAAFI!n=!\!J=N:mLT=z!=R@LgI=WA!WDLE
!Wl!CoAAk!@A!T79!gKlA!9!b:2!A!C=RD=!T=ZUNAVHi!@=gA!\
A!WDA!E=Rs=l9!B9NL2C=@C
eQM==Ri@•:i_!eA:iAWtƒAhD!gI!T=ABAA?=39!gQaQ_!
SIZB2=IH9!ŠQ‹2C=!U=RWtK2!2R2C!c=!\AAhD_!BA!
!2lAFI!n•‹K2z–ƒpiABAA!I3AhD:CD!!<97
Wt†QRŒ!J=a‹•=!z_!?AeSI3aSI3T=LU!AeLgI=W!D3
_!?RC_!LeNA!h:CD!!<97WtLeD=RkSI3T=LU!=!zK@_!?
!`I‹K2z2eAg=!T=!W=!T2C
!BA!=!\A=!\!D•Iˆ!FK]A!•9!BQL>A:CD!!<9XD
2!n2CAfAe=Rz!LMa2SID=FQLEQ\A=l*
I3~%G!CN[!W_^!k!WVQ@—?!<9%<=DQe

=WA!C!<=!>‹K2RJ=KlAe=!`KLT2=RGQ2A!C=l2=R<IL?
2.1.3 Doanh nghiệp Việt Nam chưa cảm thấy nguy cơ cạnh tranh khi Việt
Nam tham gia vào khối kinh tế thương mại khu vực và thế giới.
[A!\A}DR}3XDLB!B%<=DQK2QM==RC0/WlA!J9:m
!J==!Tla=!I!E=LgI=WWlAC2=RC9!B==R`=!U=RWtZBK•"]!J9
:m23Z†=Iˆ=X!D3TI=>A!b!K2=!U=RWt%<=DQAeQc=LM:FH>_!B
ADC2:CD!!<9=RCWlAAk3TI_uQ=RC<A9!B==R`!<=!>9!F
9!>NLoAZ<=K2=RCSI=RU!<=!>=!?=RC_!LeNABA:CD!!<9
WlAC2Nl=!TQ@!a>NA?!<N=Rz!LMSIK^NHjRJ==!IcKY=RC
<AA!TQK‡!=!U=RWt%<=DQ
FQK^A!IAhDRJ=!aIKO!L@CABAAVSID!<D3K2\:;
Af=>=NA!WD\:;AfA!•HDC!?AezZ\AZBA!A<=@N!aI
:CD!!<9%<=DQmA!WDdF3:]!<=!>=RDCL[=!?=L<=…
•‹K}A=RCAD=D=}RA!D}7‹€NA!9!bDC:UA!ADC!}C=b!=CBNTI
9!B==R`=>=‹N:CD!!<9Ae=!`=T=_<QLWYA/N1xA!9!b!cIAgNQ
LWYA170-x=!tD9!;A;_!BA!!2NQv70/x=!tD=!>__T
=CBNQRhRC
RC_!LeN!aI:CD!!<9%<=DQAkA!WDA!E=RsLgI=W9!B=
=R`‹NZiA!CRPN9!B==R`‹Hjo9RJ=!aI_!e_!GN:C‹K2A?
!<9!\A=@9N=>!aI=!tD2A!9!bLgI=WZDLgIKlN9!B==R`‹Hj
=!D3L[SI3=Rz!!C@=LMMZM!<=@NL>=BA_!:CD!_!BA!DIH…:;
ABAA!IŠ=RI3a=_!BA!DIBA=c9LC2ZBK•=C2AgI!W}=RCN™DK7DR=N
IA!DNDRR}˜CIRHj=XZWlA=TLT<AWDC:UA!lABA!2HdIJ=
!2=I:{SID˜Dd!D3}7QDK=!}CABA!=!\A=RI3a=!>2=!D32CLeK2
DC:UA!SID‹TI:CD!!<9%<=DQ_!?LŠ3!D!=>ALM9!B==R`
SI=RU!<=!>=!?=N=!z!gI!W_!?=!`!Y9=BA_!:CD!lABA:CD!
!<9Le
2.1.4 .Thiếu lực lượng lao động có trình độ
!e_!GKl!J=2ZDC=R{QL>l:CD!!<9c:;‹K2JLa
ACWt(2Q=!T2CL`!F K]A

2-/x=!J=Z@=!zLF3mK2QM=!cISIoa
2.2.1 Thống nhất các thành viên trong phòng ban hiểu rõ phương pháp
sử dụng ERP.
›Q\ALV!J=N‹K2QM==c9!Y9!r9!F!<L`=!]A!<ABA
!<Q;_!BA!DI=RCA?=3ZDCˆQ=2A!b!N!FH]NHdIJ=2SIK^
_!C`o=!BLWYA!<ISI=>=!J==X9!gQaQ23NAgAe9!B9_!TA!C
Qs=!2!=RCA?=3AhDZ@A!J9!cABA9!WV9!B9K2Q<ALWYA
@A!RDTIABA=!2!iABA9!kZD_!BA!DIH…:;‹Q2_!?!J=
=RbRPABA9!WV9!B9K2Q<ALWYA=bA!!Y92C=RC9!gQaQ23_!?
!D3!V!r9!WV=!\AQ2!sLDB9:;=!z!sHj9!L><AH…:;
9!gQaQ23!CoAHjQI>AD=!<9L`=!D3L[9!gQaQLeHDCA!C9!{
!Y9l!r9!WV=!\AQ2!s=!WtK2QF3K2A!b!K2R2CAAhDABA:]
B‹BAAIMALJI=RD!A!b!=RUHj[RD!CoA=!cQA!b:{K29!gQaQLeAe
LWYAA2Lo=!D3_!?ZUHDKg3=RC!r‚K]A=IœA!q!L†=LnN_uC
:2L`LaIA!q!9!gQaQ‹HDCA!C9!{!Y9l!rQCWlAAhD!r
WtL\LgI:CD!!<9%<A=IœA!q!_!TA!C9!gQaQ23_!?LWYA
[LU!2_!eZC=Rz_!AI>A{eLWYA=R`_!D2C=!]A=T%z‹!
!WiSIB!aI!r=SI=Rz!Q2QM=:CD!!<9=!Wt=!]A!<N=!J=Z@
a9!gQaQAe=!`:mLT=z!=R@W=R<!C2=C2!C@=LM
!WAe=!`H…DK‚_!B!D!=RCQs=RWt!Y92ZA@!Le
QM=2A?=3KlAe=!`=IœA!q!‹=!}CQM=2Q?=I^92CLe7Q‚:CD!
!<9LaIAeQM=G!CBA?=3RZ<=29!Ae!r9!WV=!\A!C@=
LML`!z!Q2QM=!2AIAJ9_!?=!`=b!LWYA_!!s9!B==R`9!g
QaQLe"DKgQQ2ABAA?=3Q†A9!LeK2A!CRP<A=!D3L[!r=!e
SI}AhDABA=!2!=RCA?=3HjHlQ!VK2<A=IœA!q!9!gQaQ
!?!•K2c3`ABA=!2!=RCA?=3H…:;9!gQaQL`FADC
ABA!=!\AK2Q<AK2QM==!BA!=!\A_!e_!G!V!aITIA?=3AhDZ@9!
L>=!D3L[=!z:]B‹AhDZ@A2:~=!J=Z@!V
2.2.2Công tác giới thiệu tuyên truyền ERP ở Việt Nam chưa phổ biến
e!aII3!F_!TA!C<A\:;‹i%<=DQA!WD9![

3TIp=!FdI=!T23K2!<SIAhDvdI=!TSID=Rs_!BAN<A!c=!\A
LEABAdI=!T=!tL@2_U9=!t=!D3L[A!C9!{!Y9lABAdI=!TLeK29!g
SID=Rs!J==RC<A!C@A!LU!A!TKWYAAhDQ‚
Xu thế thứ nhấtKSIDLT<A=}R}=LD=!D3L[=!Tl!223N
!2tTI!WABALWtADC=>AA!qAe=!`RE=†_!CABA!LUDK^=!z
=}R}==!]AH]dCBZnA!EeABA!_!BA=RC=WVKDQs:CD!!<9LaI
H…:;=}R}=
Xu thế thứ haiK2=C2AgI!CBNLF3K2dI=!T:CABAWlA9!B==R`A!hLMN
ABAWlAK@A!cIZULM9!L=!}CRCSIB=Rz!=C2AgI!CBNH]A@!=RD!
SI>A=THj=!D3=!T:gA@!=RD!MLUDBA_!?AkH]ZC=RYAhD!2
WlARC=WVKDgNQM=A?=3_!?Ae_!GA@!=RD!Hj=!IDD3
=R=!U=RWtMLUD
Xu thế thứ baK2=>ALM=!D3L[23A2ADC!E=D:~:2SIDHB=
=!J3H]=!D3L[LTA!eQo=AhDQmIQOH9!ŠQAf!WA?!<A!T=@C
RDA!ETI!WLoA=RWAhD=!c9w/K2A!J=KWYN=!c96/K2=BAJI
=REA=!zLoA=RWAhD=!c9A!E=DLDH>K2=>ALM%<A=T9Acl!aI
=!?=!VLO=!D3L[HFIH†AK>H>AhDWt=I:{!!C@=LM_!
:CD!=!}C3IAgIAhD=!U=RWt9!L@==>ALMRJ=ADC=!zA!b!Z=!FAhD_!
:CD!Af=!D3L[RC=WVKDA!qAe!rA?=3Ae_!G9!\
!D!A!el!r=!D3L[AhD=!U=RWtQlAe_!G=ˆ=@29!B==R`
Xu thế thứ tư K2SI3aKYAhD_!BA!!223A2LWYAAC=Rs!VN
Wt=I:{!`IZT=!VN3IAgI23A2ADC2Ae!aIK]DA!s!VA!C
QM=H9!ŠQ:UA!;ZJ=_œRC=WVKDA!qAe!rA?=3!`IRŒ!IAgI
2LB9\SI3aKYAhD_!BA!!2Ql_!G=ˆ=@29!B==R`
Xu thế thứ nămK2H]!z!=!2!dO!M=!?=RC=!tDgLF3N
A!E=D!D3!}A;Q=X•a_!=T=R=!\Aƒa_!=T23AkAeQM==s
_!BAK2dO!M!CB=!?=•u==XeALM=!U=RWtNAV!ˆ=!I”=!?=LO
=!D3L[Wt=I:{QM=ABA!HFIH†A2=C2:<s_!?A!qAe=!?=
aBANH9!ŠQAhDQM=!OSI}:{Q2AkAeLh=!?=aABAH
9!ŠQ=!D3=!TAhDABA!OA@!=RD!"]=T9Acl!aI=!?=AfQiRD

rDABAPQiA!b!!<=!>‹pi•=RC=WVKD!rA?=3Ae!<
=!>=!?=dIJ=H†AQlAe_!G=ˆ=@29!B==R`ƒ
Quy trình ứng dụng hệ thống thông tin trong quản lý
III GIẢI PHÁP NÂNG CAO ỨNG DỤNG HỆ THỐNG
THÔNG TIN TẠI DOANH NGHIỆP.
0Thiết lập lộ trình ứng dụng công nghệ thông tin trong doanh nghiệp
một cách phù hợp
RWlA=K29!FADC!c=!\AAhD:CD!!<9M=Q?!z!_UA!
Zl=WABA!K2QM=9!WV=<L`L=XDLC@L[Ql!c=!\ALTD
LC@\:;A?!<=!?=QM=ABA!A!TKWYAHjLeD=RkSID=Rs
!EK2A?A;E9!z!=!2!=W:I3A!TKWYAAhDABA!2SIK^2ABA
:CD!!<9?!z!_UA!ZA?!<=!?=K2QM=A?A;A!C:CD!
!<9=RC<AE9!s!`ILWYAH]\:;Ae=b!A!TKWYAAhDA?!<
=!?==X=R`s=RI!@%D=RkAhDQ?!z!K2FADC!c=!\AAhDQs
WtLDSID=FQLTA?!<=!?=ZPABA!_bA!=!bA!ABASIB=Rz!!sA
!nQ2HjAe=BA:;=bA!A]A
(M=Rz!\:;A?!<=!?==RC:CD!!<9
Đầu tư cơ sở hạ tầng:
CD!!<9=RDZUQB3=b!N=!T=Kc9Q@A;AZM(N!D3ABAQ@
:<  RM  ™  (EA  23  :CD! !<9
Ae=!`=!T=Kc9_T=>=}R}=NABA Q?
=RWt  =RI3a =!? rD ABA G 9!kN
rDA?=3lABAL>=BA’F3 K2  D
LC@dF3:]•9!gdBAƒA!C\ :;

Giai đoạn sơ khai :
WYA!`IK2:{QB3=b! A!C
ABA\:;LV!•!@N \
:;HC@=!CGZNZ=b! ‹dA}KN
KWI=RrGZN=!T=Kc9!<=!> ‹QDKN

HeA_!BA!!2’SIDQ@Q2K2_T=!XD9!B=!I3H\AQ@!=Ra=:rK<I
2ABASI3=Rz!!<9;LO!z!=!2!=RCaI23Q!A!\A!CD
=RkA>=KŒN_!?=!`=!TIAhD‹=RCA!TKWYA:2!@N=>=!`IK20/GQ
2 . Chuẩn bị lực lưc lượng lao động có tay nghề cao.
!IŠZUaACWtHjK2_!FISID=Rs!J==RC_!A!IŠZU=R`
_!D‹g9!AeH]LˆKk=XZDSI=RUAJ9ADC!J=LT=X!F
`A!IŠZU=>=LaI23NZDSIK^Ag9!=!bA!RŒ=BA:;AhD‹2Ag
9!=zQ!`INSID=FQLT!r_!e_!GAhD!F_!=!]A!<‹f
!WAg9!LMN_!}=!Wi=RCSIB=Rz!=!]A!<"]SI3T==FQADC
AhDABZMA?!K23TI=>:ŠLT=!2!A?RJ=ADC_!=R`_!D‹
!=T9AcABA:CD!!<9ZU=!J=Z@=RC<A=R`_!D‹=!zLDH>ABA
:CD!!<9La=!XD!cK2!so9RJ=!aIJLai_!FIACWt%2<A
SI3T==>=IˆKDCLMZA@!A!b!HBA!LMAfRJ=Ag=!T=_!
!A\I=R`_!D‹
3 . Đổi mới công nghệ .
[QlaA?!<N=RDZU!<=!>Q@QB3=z!A!C=C2!<=!>
gAeH]L[QlLˆZM=RC!<=!>A?!<=!?=AhD=C2:CD!
!<9M=LMAVQI>!C@=LM=>==!z!J==!T=ABAZM9!c=RCe9!LaI
=>=RB!H]LgI=W=c9=RI=!c==>=iQM=A!‚RˆHj:mLTH]_!c9_!~%z
ZA!J=AhD‹K2H]!C@=LM=:rK<Ia=RI=FQd…K^2QD=b!I9:D=}
K=;A=R=C2!<=!>F!†ArDA!9!b=T=_<QLWYAHClA!9!bZnRD
_!=R`_!D‹!?AC‹K29!B9Z†=ZIMATI:CD!!<9
QI>=ˆ=@g=!T=!A\I=!c=_ya!2AIAJ9<D3N‹AkSIB
QlBQliLF3iA_!FI_y=!Ic=Km_!!<Q=R`_!D!b!zc3NL`
L@=LWYA!<ISIADC=RCA?=BA=R`_!D‹NABA:CD!!<9Ag9!Zn
=!tD!A\I2!C@A!LU!ABA_UA!Z‹!2!Kc9LM!A\I
9!B9‹
4. Ứng dụng ERP •<=!>!C@A!LU!IˆK]A:CD!!<9ƒ
?=RWt_!:CD!!<L@lB9K]AA@!=RD!23QM=D=GZIMA
:CD!!<9KI?=zQ_TQ9!B9AIAJ9H9!ŠQ2:UA!;=l_!BA!!2

!VZPABA!=GAWt=RDCL[DC=T9l=X_!BA!!2L`=zQ!`I!I
AgI=!]A=TAhD!s9!B923A!C9!u9!2SIK^:CD!!<9AeAB!z
!aIA!aI!Va!eQ_!BA!!2AhDQz!•AaA!aIRM2A!aIHFIpJ=
A\=!?=zSI^UAgZT=a_!BA!!2A!qAgAKA_2C!<=!>•=!?=
KI?H„H22Lg3Lh!J=
• Hệ thống thông tin quản lý SCM (Supply Chain Management)
<  =!>  =!?  =  SI  =RU  :F3  A!I3a  AI  \  "  •"I99K3  !D
DD}Q}=€ F3K2QM=9!F!<=RC!<=!>SI=RU:CD!!<9‹!C2
A!q!•ZDCˆQ=J=AABA!C@=LMSIK^Ag=!T=!WSIK^!eDLVA!\
=XN!2QIDaN!2ZBRDNKWI=!?2=b!=CB!rQo=!2Ak=ˆLs
lQM=AB!F_!BA!!22A?=3AhD!s2WtAIAJ9lWtQID
• Hệ thống thông tin quản lý HCM (Human Capital Management)
<=!>=!?=SI=RUIˆ!FK]A•IQDD9=DKDD}Q}=€ K2
9!B9!‚=RY=>LDA!CKO!L@CABAAJ9LWDRDABASI3T=LU!LEL†aH…
:;IˆK]AKDCLMN=!]A!<<A=RKWV29!F9!>=a=!WiA!C
WtKDCLM!Y9K^NA?ZPNLE9!B9KIc=N_!I3T_!bA!2LMQs
Wt  =!DQ  D  KDC  LM  l  A>  †  ADC  !J= 
• Hệ thống quản trị thông minh BI (Business Intelligence)
<=!>SI=RU=!?Q!pK2!rA?!<N\:;!CoA9!WV9!B9
=!I=!c9N=[!Y9N29!F=bA!!rH>K<I2AVHi:rK<IAhD:CD!!<9C
LeNp!J==!T=9!L_‰QlQM==RC!r!<=!>=!?=SI=RU:CD!
!<9‹AVZ!J=;ALbA!A!b!AhD!<=!>pK2!‚=RYABA!2SIK^
:CD!!<9RDSI3T=LU!2Ae=!`:]LCBgLE=RWlA!r_!GAe=!`
d3RDL>l:CD!!<9=RC=WVKD<=!>pAfAe!r9!F!<
!n!Wp2A!b!•T=CBNppB!2NpSI=RULVLo=!2NpSI=RU
!FH]NpSI=RU_!9!F9!>NpSI=RU:UA!;NpSI=RUDR_}=N

IV ÁP DỤNG HỆ THỐNG THÔNG TIN QUẢN LÝ DOANH
NGHIỆP ERP.
‹K2T==†=AhD=X=T!•‹=}R9RH}}HCIRA}KDƒNAe!‡DK2

ABA=IA!IŠSI>A=TM=:CD!!<9TI\:;D3=X_!SI3Q?Ak!n
HjAe=!IcKYK2:~=R`_!D2:CD!!<9HlQL2CaT92CA!cQ=R~
\:;‹N:CD!!<9LeHj=]F3_!e_!GA!CQz!2=@CKY=!TA!CL>
=!hI3!N\:;‹_!?9!:~NAg!M=;!aILaI_<L`Ae=!`
\:;=!2!A?!W !c=!\A2SI3T==FQADCAhDZDKO!L@C:CD!
!<9‘AgdBALU!LEL†Q;A=IN9!@Q2ABAZWlA=R`_!D‘K]DA!s
9!B99!{!Y9
1 . Các tiện ích khi ứng dụng ERP trong doanh nghiệp.
<=!>!?=IK^CD!!<9‹=RYE9ABAABZM!<9;
=[A!\AN=!]A!<NSIK^2_`Q=RDABA!C@=LM!<9;a=2A!b!7_T
=CBNZB!2Nc==]N:]BN!FH]=aKWV2=!?=LaI!@!QM=ABA!
A!b!dBAN!D!A!eN=!Ic=<NQA!9!b2=G!<ISIA?<ABA
9!F!<\:;!<9;AeQ>K!<A!o=A!jl!DI=RCQM=_!C:rK<I
A!I2!J=SIB=C2:CD!!<9!EAfe99!gLWDABA!C@=LMAhD
:CD!!<9L2CaT9
IAJ92d…K^_U9=!tABA=!?=Ag=!T==RCSIB=Rz!!C@=LM
C3IAgISIK^NLaI!2!ABA!C@=LMHdIJ=N_!:CD!=RCQ?
=RWtA@!=RD!NKO!L@C:CD!!<92ABZMA!I3Q?!<9;ABA
9!kZDAg!D!A!e!cLWYA:rK<IAg=!T=2d…K^=!?=NA!hLM
LB9\ABA=!D3L[AhD=z!!z!=!]A=ToAZ<=N=!?=LaI!2!:CD!
!<9A!C9!u9KO!L@C:CD!!<9†QZ†=LWYA=!?==R]A=I3TAg=!T=
a!C@=LM!223D3A_!LA?=BA
DSI3T=LU!=>=!V
"]_!BAZ<=rD:rK<I!C@=LM:CD!!<9LWYASIK^2=!?=
LU!!WlLaI!2!K2_!GA!I3`:rK<I=!2!ABA=!?=!‚=RYRDSI3T=
LU!zQLWYAAV!M2dBALU!ABAJLa!D!A!eAe=!`=@CRDH]_!BAZ<=
rD_!:CD!=!2!A?2=!J=Z@•:;‹=G=>LD_!GLWDRD
SI3T=LU!ZPABA!ZCLQABA=!?=_!:CD!A!b!dBALWYALWD=lLE
WtNLEKEA
B9\SI3Q?9!B==R`AhD:CD!!<9

=G!<ISIN=G:CD!=!INKO2SID!<_!BA!!2<=!>IK^pB
!2‹7"DK}HK2QM=9!g=bA!!Y9AhD<=!>!?=IK^CD!!<9
LWYA=!T=_TL`A!I3`:gABA!<9;HD=!WVQ@L<=…
.-<=!>IK^%c==W‹7
<=!>IK^%c==W‹7K2A?A;SIK^_!C5c==WN=G!<ISI
LaI!2!=!?SID=]LMSIB=Rz!LaI9!>c==WA!o=A!j<=!>IK^
%c==W‹7A!C9!u9=G=>ALMLaI9!>c==WNSID3kNQA!9!bQID
H†Q2E9_`Q_N_`QHCB=_!C!D!A!e2AIAJ9=!?==!]A=@=!t
L`Q!<=@<=!>IK^%c==W‹7K2QM=9!g=bA!!Y9AhD<=!>
!?=IK^CD!!<9LWYA=!T=_TL`A!I3`:gABA!<9;HD
=!WVQ@L<=…
.4<=!>IK^!FH]2aKWV‹7RR
<=!>IK^!FH]2aKWV‹7RR!‚=RY=>LDA!C(O!
L@CABAAJ9LWDRDSI3T=LU!LEL†aH…:;IˆK]AKDCLMN=!]A!<
<A=RKWV29!F9!>=a=!WiA!CWtKDCLM!Y9K^NA?ZPNLE
9!B9KIc=N_!I3`_!bA!2LMQsWt=!DQDKDCLMlA>†ADC
!J=]LM!eD=RCSIK^2=!D!=CBKWV!2=!BA!C!F_U9
=!t
.v<=!>IK^]B‹7RCž
IK^:]BLgI=WdF3:]AVZK2QM==RC!r9!g!2!KI?
LWYASID=FQL>lABA:CD!!<9Ae:]BLgI=W23D3NA?=BA=!sA
!eD=RCQsK‡!]AN2!!aLOE9A!C<ASIK^Iˆ>NSIK^2
=!}C:Œ=z!!z!LgI=WAhD:CD!!<9L@=!<ISIADCoAZ<=Nl<A!<
=!>!eD=!?==RC!<=!>SIK^:]BE9A!CZDSIK^:]BQ
LWYA=>LD!r=!DC=BA=!hA?Lˆ=!t†QZ†=N=!}C:ŒLWYA_U9=!t=!?
=LgI2C2LgIRDQM=ABA!A!=T=!J=L>l=X:]BA;=!`<=!>
IK^]B!‚=RYWtH…:;=RCABADLC@AhD:]BN=X_!FIKc9_T
!C@A!LgI=WA!CLT_!:]B!C2=!2!
.,<=!>!?=SIK^HdIJ=‹7DI
!WDZDCtABA!2HdIJ=9!L>Qo=l!aIB9K]AaA@!=RD!7

dBAA!CABAAJ9KO!L@CNABAABZMSIKb2=BA!<9
V. MỘT SỐ ERP PHỔ BIẾN NHẤT HIỆN NAY.
1 . Oracle E-Business Suite RDAK}‹p"K2ZMABA\:;!<9;!‚=RY
:CD!!<9SIK^!<ISI!VABAQ>SID!<_!BA!!2NSIB=Rz!AIAJ9
:UA!;NKDCLMHdIJ=NDC!27ZB!2NSIK^=!IA!N•=C2ZM
LWYA=R`_!D=RQM=!<=!>:I3!J=LWYAdF3:]=RQM=_T=REA=!?
==!>!J=
 RDAK}‹p"_T=!Y9ABAA!\AG!C2=!<NAe=b!Qi2!<ISI!J=
=!TlA!C<ASIK^IˆK]A:CD!!<9lQM=A?!<aQi2K!
!C@=!C9!u9:CD!!<9=GGHIJ=N=G_!G!C@=LM2_!G
=!bA!\Ag=!T=L`=G=>AABAA!TKWYA_!:CD!
BA9!B9=RCRDAK}‹p"LWYA=!T=_T:Wl:@ABAQ?LIL`9!{
!Y9l!aI!z!=!\A:CD!!<92ABAQ\AFHBA!_!BA!DINZDCˆQ 
ŸIK^2A!b!
ŸIK^Iˆ!FK]A
ŸIK^"dIJ=
ŸIK^DR_}=
ŸIK^pB!2
ŸIK^I\
ŸIK^VLo=!2
ŸIK^]B
ŸIK^UA!;
ŸIK^pC=Rz
ŸIK^%kLtH9!ŠQ
Ÿ<=!>=!?=!‚=RYABASI3T=LU!
Ÿ(c9_T!C@A!9!F9!>
2 . SAP-All-In-one - Giải pháp nghiệp vụ toàn diện
9!B9"KK77C}LOLWYAA!\Q!K29!B9AIAJ9ABASI3
=Rz!!<9;=C2:<2=b!GA!I3HFI=!}C!aIA!I32!A!CABA
:CD!!<9XD2!n%l_!G9!F=bA!!<9;Q@!N:D!HBA!A?

_`Q_d3RD!223!W<AQIDNSIKb_`Q_N2d…Kb<ALo=!2
=!Q’
QM 7IKbA!J=KWY (2QM=!<=!>_`QHCB=2AIAJ9=!?=a
A!J=KWYN!‚=RY<AKc9_T!C@A!A!J=KWYN_`QHCB=NLaI_!`HdIJ=2
=!I!c
PP7(c9_T!C@A!HdIJ= WYAH…:;A!C<AKc9_T!C@A!2_`QHCB=
!r!C@=LMHdIJ=AhDQM=A?=3?LI23ZDCˆQ!eDLVI3
c=K<INKM=Rz!N=RI=FQA?<ANQ?LIZB!22Kc9_T!C@A!!C@=LMN
_`QHCB=SI3=Rz!HdIJ=NKc9_T!C@A!3IAgII3c=K<IN_`QHCB=_!I
]AA!T=@CNK<!HdIJ=NA!9!bHdIJ=’
 SD7!F!<ZB!229!F9!> E9=>\I!eDQsQ;A=I2!C@=
LMLWYA=T!2!=RC9!F!<ZB!22=@CKc9!eDLV!r3TI=>A!h
A!>=K2!‚=RY=RWlAZB!2Nd…K^3IAgIAhD_!BA!!2Nd…K^LU!BNd…K^
LVLo=!2Nd…K^ DC!2N!<=!>=@C!eDLV2AIAJ9=!?=ZB
!2
3.1 Một số ERP khác.
!}C!A\IAhDDR=}RN"LDA!TQ9!gKl!J==R=!U=RWt
‹N=T9HDILeK2RDAK}2ARCHC˜=NLaI23!C2=C2=R{_!l9l_T=SI
!A\IAhDA!E=?l-vx=!U9!g=!IMAa"N.wxAhDRDAK}N04xAhD
ARCHC˜=2 xAkK@=!IMAaABA!2AIAJ99!B9‹9!F_!EA
I3!N=!U9!g‹AeH]_!BAZ<=rD=!U=RWtA!C"pH2=!U
=RWtA!CABA:CD!!<9KlARCHC˜=A!qA!TQ,x=!U=RWt‹A!C
:CD!!<9KlN=I3!=R=!U=RWt‹A!C:CD!!<9XD2!nNAC
H>23K2 xBA9!B9‹9!F_!EAA!TQ=!U9!g=WV\01xA!C
:CD!!<9Kl2.4xA!C:CD!!<9XD2!nN=RC_!LeACH>AhD
"KgKWY=K24-x2-/xN=T9=;AA!\Q!U=!T:mLgI