Test Bank for Operations Management 11th Edition
Stevenson
36 Test True – False Questions
33 Test Bank Multiple Choice Questions

33 Free Test Bank for Operations Management 11th
Edition Stevenson Multiple Choice Questions
In an assembly operation at a furniture factory, six employees assembled
an average of 450 standard dining chairs per 5-day week. What is the labor
productivity of this operation?
1.

A. 90 chairs/worker/day

2.

B. 20 chairs/worker/day

3.

C. 15 chairs/worker/day

4.

D. 75 chairs/worker/day

5.

E. none of the above

The Balanced Scorecard is a useful tool for helping managers translate

3.

C. Functional strategies are shaped by corporate strategy.


4.

D. External conditions are shaped by corporate mission.

5.

E. Corporate mission is shaped by functional strategies.

Competitiveness doesn't include:
1.

A. Productivity

2.

B. Effectiveness

3.

C. Profitability

4.

D. Operations Strategy


A. 50%

2.

B. 33%

3.

C. 25%

4.

D. 67%.

In the 1970's and 1980's in the USA, organizations concentrated on:
1.

A. operations strategies

2.

B. improving quality

3.

C. marketing and financial strategies


4.


A. methods and technology

2.

B. workers

3.

C. management

4.

D. a and b only

5.

E. all of the above

Which of the following is not a reason for poor performance of our
organization in the marketplace?
1.

A. placing too much emphasis on product/service design and too little on process
design

2.

B. failing to take into account customer wants and needs

3.


E. all of the above

Value added can be calculated by:
1.

A. average productivity gains over time

2.

B. inputs divided by the outputs

3.

C. outputs divided by the inputs

4.

D. input plus output divided by two

5.

E. outputs minus inputs

Which of the following is not a key step toward improving productivity?
1.

A. developing productivity measures for all operations

2.

D. total quality productivity

5.

E. quantity/quality ratio


The fundamental purpose for the existence of any organization is
described by its:
1.

A. policies

2.

B. procedures

3.

C. corporate charter

4.

D. mission statement

5.

E. bylaws

Years ago in the overnight delivery business, providing package tracking


B. manufacturing productivity

3.

C. labor productivity

4.

D. savings productivity

5.

E. governmental productivity


Suppose a country's productivity last year was 84. If this country's
productivity growth rate of 5% is to be maintained, this means that this
year's productivity will have to be _______.
1.

A. 88.2

2.

B. 79.8

3.

C. 82.8


Which of the following is considered to be a cause of poor U.S. global
competitiveness?
1.

A. the tendency to view labor as a cost factor to be minimized

2.

B. decision-making based on short-term horizons

3.

C. weaknesses in technological practice

4.

D. powerful trading partners

5.

E. all of the above

Productivity is expressed as:
1.

A. output plus input

2.


D. weaknesses and opportunities

5.

E. strengths and opportunities

Which of the following is not a key factor of competitiveness?
1.

A. price

2.

B. product differentiation

3.

C. flexibility

4.

D. after-sale service

5.

E. size of organization

Which of the following is not typically considered a cure for poor
competitiveness?
1.


3.

C. delivery time

4.

D. response time for complaints

5.

E. internal audits

A firm pursuing a strategy based on customization and variety will tend to
structure and manage its supply chain to accommodate more
_____________ than a firm pursuing a strategy based on low-cost and
high-volume.
1.

A. Variation

2.

B. Streamlined flow

3.

C. Quality

4.

1.

A. computer viruses


2.

B. design of the workspace

3.

C. use of the Internet

4.

D. standardizing processes

5.

E. wireless cellular phones

Increasing the service offered to the customer makes it more difficult to
compete on the basis of ______.
1.

A. order qualifiers

2.

B. customization

D. Sustainability analysis

5.

E. Growth forecasting

For an organization to grow its market share, it must:
1.

A. advertise using multimedia

2.

B. lower prices

3.

C. exceed minimum standards of acceptability for its products or services

4.

D. establish an internet website

5.

E. broaden its mission statement


Product design and choice of location are examples of _______ decisions.
1.


B. trivial

3.

C. competence-destroying

4.

D. an order winner

5.

E. an order qualifier

36 Free Test Bank for Operations Management 11th
Edition Stevenson True - False Questions
The majority of our textbook deals with tactical operations that support
established functional strategies.
1.

True

2.

False

Traditional strategies of business organizations have tended to emphasize
cost minimization or product differentiation.
1.

1.

True

2.

False

An organization that is twice as productive as its competitor will be twice
as profitable.
1.

True

2.

False

Productivity tends to be only a very minor factor in an organization's
ability to compete.
1.

True

2.

False

Environmental scanning is a search for events or trends that present
either threats or opportunities to the organization.

1.

True

2.

False

Mission statements should be as specific as possible regarding exactly
how they will be accomplished.
1.

True

2.

False

Wage and salary increases that are not accompanied by productivity
increases tend to exert inflationary pressures on a nation's economy.
1.

True

2.

False

If people would only work harder, productivity would increase.
1.

True

2.

False

Organizational strategy should be determined without considering the
realities of functional area strengths and weaknesses since they can be
changed to meet our strategy.
1.

True

2.

False

Productivity is defined as the ratio of output to input.
1.

True

2.

False

The Balanced Scorecard is an attractive tool to use in the formation of
strategy.
1.


True

2.

False

Strategy includes both organizational and functional strategies.
1.

True

2.

False

Functional strategies should be designed to directly support a firm's
mission.
1.

True

2.

False

Government statistics are a good source of data about productivity trends
in the service sector.
1.

True


2.

False

Time-based strategies focus on reducing the time required to accomplish
certain activities, such as new product development or delivery to the
customer.
1.

True

2.

False

A mission statement should provide a guide for the formulation of
strategies for the organization.
1.

True

2.

False

Competitiveness relates to the profitability of an organization in the
marketplace.
1.


True

2.

False

Quality-based strategies focus on customer satisfaction by ensuring that
each product is carefully and thoroughly inspected prior to delivery to
prevent sending out bad product.
1.

True

2.

False