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Module 10: Managing
the Exchange 2000
Information Store Information in this document is subject to change without notice. The names of companies,
products, people, characters, and/or data mentioned herein are fictitious and are in no way intended
to represent any real individual, company, product, or event, unless otherwise noted. Complying
with all applicable copyright laws is the responsibility of the user. No part of this document may
be reproduced or transmitted in any form or by any means, electronic or mechanical, for any
purpose, without the express written permission of Microsoft Corporation. If, however, your only
means of access is electronic, permission to print one copy is hereby granted.

Microsoft may have patents, patent applications, trademarks, copyrights, or other intellectual
property rights covering subject matter in this document. Except as expressly provided in any
written license agreement from Microsoft, the furnishing of this document does not give you any
license to these patents, trademarks, copyrights, or other intellectual property.

Editor:
Elizabeth Reese (Write Stuff)
Copy Editor:
Ed Casper (S&T Consulting), Carolyn Emory (S&T Consulting), Patricia Neff
(S&T Consulting), Noelle Robertson (S&T Consulting)
Online Program Manager:
Debbi Conger
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Arlo Emerson (Aquent Partners)
Online Support:
Eric Brandt
Multimedia Developer
: Kelly Renner (Entex)
Compact Disc Testing:
Data Dimensions, Inc.
Production Support:
Ed Casper (S&T Consulting)
Manufacturing Manager:
Bo Galford
Manufacturing Support:
Rick Terek
Lead Product Manager, Development Services:

Lead Product Manager:
David Bramble
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Use the following strategy to present this module:
„#
Storage Groups
List the benefits of storage groups, explain the purpose of the architecture,
and demonstrate how to create and manage storage groups and stores.
„#
Backup and Restore Strategies
List and describe the files that need to be backed up, in addition to backup
methods. Focus on changes between previous versions of Exchange and
Exchange 2000.
„#
Full-Text Indexing
Describe full-text indexing. Give the benefits and costs. Demonstrate how to
enable and manage full-text indexing on a public store.

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(QDEOHV#&LUFXODU#/RJJLQJ#IRU#D#6LQJOH#6WRUDJH#*URXSIn Microsoft Exchange Server version 5.5, if a database became too large to
back up or restore in a timely fashion, then mailboxes had to be moved to
another server.
Exchange 2000 allows you to create multiple databases, or stores, on a single
server. However, to reduce the overhead of multiple sets of transaction log files,
Exchange 2000 uses storage groups. A storage group contains up to six stores
that use one set of transaction log files. Several benefits result from this feature:
„#
A storage group allows a business to support more users on each server
because multiple smaller stores can be created.
„#
Backup and restore activities can be performed on a single store while other
stores in the storage group remain in operation.
„#
Multiple businesses can be hosted on a single server. If you need to host
several companies on a single server, each company can have its own store
or storage group. Each storage group can be configured and maintained per
the requirements of the associated company.
„#
Special mailboxes can receive individual support. You may have one or
more critical mailboxes that must be recovered individually as quickly as
possible in the event of an emergency or disaster. Each mailbox could be
housed in a dedicated store, allowing for individual backup and recovery. In
this scenario the administrator must implement additional resource
requirements, and so you should use it only for absolutely critical
mailboxes.
„#

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You can create two types of stores. A mailbox store holds user data and public
stores hold public folder data. Each store has an associated streaming store file
that contains native Internet content.
When the information store service is running, stores can be individually
mounted and dismounted. A mounted store is in operation. A dismounted store
is available for offline maintenance, and users cannot access it.
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Each storage group uses its own set of transaction log files. That is, if there are
six stores in a storage group, all transactions for all six stores are recorded in a
single series of transaction log files. The administrator can determine the

overhead.
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Generally, you will plan multiple stores so that each store is a manageable size.
A manageable size means that you can back up and restore the stores in a timely
manner. When planning for multiple stores, you need to take into consideration
where to locate individual mailboxes.
Place users that communicate with each other in the same store. This allows
them to take advantage of single-message delivery and storage.
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Generally, you will plan additional storage groups only when the existing
storage group contains six stores.
However, stores within a storage group are best managed as a unit. Therefore, if
you have a store that will be managed differently than other stores, it should be
located in a separate storage group. For example, you may have a store with
special mailboxes that need to be restored differently, or you may have a store
that should use circular logging. In these scenarios, consider placing this store
within its own storage group.
In Exchange Server 5.5, you can find out how much space is saved with the
single-copy message storage feature. If you are saving a large amount of space,
then you may not want to change to using multiple databases, or you may want
to plan more carefully which users should be stored in which databases.
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G:\Exchange 2000 performance can be optimized by carefully planning your store
and storage group needs, in addition to locating heavily accessed files on fast
hard disks.

The Performance Optimizer utility included with Exchange Server 5.5 is
not included and is not compatible with Exchange 2000.

Each storage group should use a separate, fast hard disk for transaction log
files. The following list gives suggestions to increase performance:
„#
Format each transaction log and database drive with the NTFS file system in
Microsoft Windows
®
2000.
„#
Use hardware redundant array of independent disks (RAID) to protect the
database drive array, and keep hot spares available if supported by your
RAID controller.
„#
Distribute the database drives across many small computer system interface
(SCSI) channels or controllers, but configure them as a single logical drive
to minimize SCSI bus saturation.

An example disk configuration follows:

Cancel
Help
B
rowse…
B
rowse…
General
Details
T
ransaction log location:
System path location:
Z
ero out deleted database pages
E
nable circular logging
A
pply
A
pply
Storage Group Two
C:\Exchsrvr\Storage Group Two
C:\Exchsrvr\Storage Group TwoWhen you create a new storage group, you provide the name of the storage
group, the location for the transaction log files, and the system directory in
which to store the checkpoint file.
Ç#
To create a new storage group
1. From the Exchange System Manager snap-in, expand the appropriate

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efault public store:
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interval.

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Limits. You can define the size at which deleted items are actually purged
from the server and whether they must be backed up before purging. Define
when storage warning messages are sent to the folder or mailbox owner,
when the folder or mailbox will be prohibited from sending mail, in addition
to how often you want the warning message to be sent. Use the following
policies to define a broader scope.
•
For mailbox stores, define when a mailbox will be prohibited from sending
and receiving. Also, an option exists called Keep deleted mailboxes for
(days) where you can define the number of days you want to retain deleted
mailboxes on the server. This provides a simple means for recovering a

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0RXQW#RU#'LVPRXQW#'DWDEDVHVIt is just as important in Exchange 2000 as it was in Exchange Server 5.5 to
properly move transaction log files and databases. Use Exchange System
Manager to make sure that changes are performed properly.
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You can relocate transaction log files using Storage Group Properties on the
General tab. When you change the location of the transaction log files, all
stores in the storage group are dismounted, the transaction log files are moved,
and then the stores are remounted.

Exchange 2000 Beta 3 does not support moving a store to another server.

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You can move the database file corresponding with any public store or mailbox
store to another location on the server. Expand the appropriate storage group
and obtain the properties of the store. The Database tab allows you to move
either the database file (.edb), the streaming store (.stm), or both. When you
change the database file location, you will receive a warning that this action
will invalidate any incremental or differential backups that you have performed
and that you should perform a full backup upon completion of the move.
You must dismount the store before you can move database files.
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Prior to deleting any mailbox store you must move any mailboxes defined in
that store to another store. If the store to be removed has queued messages
awaiting delivery to another server you will receive an error alerting you that
the deletion of this store will cause the loss of all mail messages in the queue
and the Simple Mail Transfer Protocol (SMTP) service will have to be
restarted. If you choose to delete anyway, you will be prompted with the option
to select a new store to be used as the inbound queue for SMTP messages.
Additionally, you will be unable to delete any store that the Key Manager uses.
If you try to delete a store that the Key Manager uses, you will receive an error
directing you to reconfigure Key Manager to use a different mailbox store.

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You can delete any storage group by selecting it and then clicking Delete. You
can only delete a storage group if it does not have any stores associated with it.
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After completing this lab, you will be able to:
„#
Create multiple Exchange 2000 storage groups.
„#
Create multiple Exchange 2000 databases.
„#
Create an offline backup of data files.

3UHUHTXLVLWHV#
Before working on this lab you should be familiar with:
„#
Windows 2000.
„#
Exchange 2000 System Manager.


Tasks Detailed Steps
1.
Use Exchange System
Manager to create a storage
group on your server called
Second Storage Group.a.
Switch to your_firstname's
Console
.
b.
Expand
Northwind Traders (Exchange)
,
Administrative Groups
,
and
First Administrative Group
.
c.
Expand
Servers
.
d.
Expand your_servername.
e.
Expand
Information Store

Notice that the new storage group has been added below the information store.

2.
Use Exchange System
Manager to create a mailbox
store called
your_servername 2nd SG –
Mailbox Store. a.
Right-click
Second Storage Group
, point to
New
, and then click
Mailbox Store
.
b.
In the
Mailbox store

name
box, type

your_servername
2nd SG –
Mailbox Store

c.

OK
to close the information store message.

3.
Use Windows Explorer to
verify the creation of the
storage group and mailbox
database.a.
On the desktop, right-click
My Computer
, and then click
Explore
.
b.
Expand
CDRIVE (C:)
.
c.
Expand
Exchsrvr
.
d.
Notice the folder called Second Storage Group.
e.
Click
Second Storage Group
.

6FHQDULR#
To test the operation of the new mailbox store, you must have a test account with a mailbox that is
defined on that store. To minimize the test accounts that you create, you want to move the mailbox
of the account that you created in an earlier lab.
*RDO#
In this exercise, you will move the mailbox of the your_servername User account to the database
associated with the Second Storage Group.

Tasks Detailed Steps
1.
Use Active Directory Users
and Computers to move the
mailbox for
your_servername User to
your second mailbox store.a.
Switch to your_firstname's
Console
.
b.
Expand
Active Directory Users and Computers
and
nwtraders.msft
.
c.
Click
Users

View
, and then verify that
Advanced Features
is enabled.
c.
In the details pane, right-click your_servername

User
, and then click
Properties
.
d.
Click the
Exchange Advanced
tab, and then click
Mailbox Rights
.
e.
Click
Add
.
f.
In the Name column, click your_username, click
Add
, and then click
OK
.
g.
Click your_username.
h.


a.
Exit and log off from Outlook.
b.
On the desktop, right-click
Microsoft Outlook
, and then click
Properties
.
c.
Click
Show Profiles
, and then click
Add
.
d.
In the
Use the following information services box
, click
Microsoft
Exchange Server
, and then click
Next
.
e.
In the
Profile Name
box, type your_servername

User

Finish
.
j.
In the
When starting Microsoft Outlook, use this profile
drop-down
box, click your_servername
User
.
k.
Click
Close
to close the window.
l.
On the desktop, double-click
Microsoft Outlook
, and then wait while
Outlook logs on to the server. 53# # 0RGXOH#43=#0DQDJLQJ#WKH#([FKDQJH#5333#,QIRUPDWLRQ#6WRUH#([HUFLVH#6##
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To determine the level of impact an offline store will have on an entire server, you want to test the
effects of dismounting a store while users with mailboxes on other stores are still logged on.
*RDO#

OK
to close the
Select Names
dialog box.
d.
In the
Subject
box, type
Storage Group Test #1

e.
Click
Options
, and then click to enable the
Request a delivery receipt
for this message
check box.
f.
Click
Close
to close the window.
g.
Click
Send
and wait a few moments.
h.
Verify that the message has left your Outbox.
i.
Verify that you have received a delivery status notification in your Inbox.



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Tasks Detailed Steps
2.
(continued)
e.
On the desktop, right-click
My Computer
, and then click
Explore
.
f.
Expand
CDRIVE (C:)
, expand
Exchsrvr
, and then click
MDBDATA
.
g.
Copy the two PRIV1 files to another drive or directory to make an offline
backup of them.

Note:
It is always best to perform an online backup, even if you are backing up to a hard disk. The offline
backup is performed here for illustrative purposes only.

e.
In the
Subject
box, type
Storage Group Test #2

f.
Click
Send
and wait a few moments.

Note:
The message should be delivered to your own Inbox. This indicates that the store your mailbox is
associated with is functioning correctly.

4.
Use Outlook to attempt
sending a message to your
primary account while that
account’s mailbox store is
dismounted.a.
On the Outlook toolbar, click
New
.
b.
Click
To

Send
and wait a few moments. Has the message left your Outbox?
No. The message should queue in the Outbox and be listed in italic type, much like if you had deferred
message delivery until a later time. Note:
In the current build you will be unable to open the message while it is in the Outbox. If you attempt to
do this, Outlook will display an error message.