MCSE:
Windows 2000
Server

Study Guide
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San Francisco • Paris • Düsseldorf • Soest • London

MCSE:
Windows

®

2000
Server
Study Guide

Lisa Donald
with James Chellis

Use of the Microsoft Approved Study Guide logo on this product signifies that it has been independently reviewed and
approved in compliance with the following standards:


acceptable coverage of all content related to Microsoft exam number 70-215, entitled Installing, Configuring and
Administering Microsoft Windows 2000 Server;


sufficient performance-based exercises that relate closely to all required content; and


technically accurate content, based on sampling of text.
SYBEX is an independent entity from Microsoft Corporation, and not affiliated with Microsoft Corporation in any manner. This
publication may be used in assisting students to prepare for a Microsoft Certified Professional Exam. Neither Microsoft Corporation,
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either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.
TRADEMARKS: SYBEX has attempted throughout this book to distinguish proprietary trademarks from descriptive terms
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Acknowledgments

T

his book is the result of a great team. First, I'd like to thank Marilyn
Smith, who did a tremendous job of translating my writing into a form that
is very readable. Marilyn put in countless hours and worked through my
many revisions as the book evolved. She is the hardest-working and most
professional editor I have ever had the privilege to work with.
I’d also like to thank the team that made this book possible. Thanks to
James Chellis for allowing me to work on the MCSE series. James is a vision-
ary and is my business idol. Neil Edde, the Associate Publisher for this series,
has nurtured the MCSE since the early days. Dann McDormann, the Asso-
ciate Developmental Editor, is always fun to work with. Malka Geffen, the
Project Editor, somehow managed to keep this project on track, which was
not always an easy task.
Mark Kovach and Scott Warmbrand worked as the Technical Editors.
They did a great job of keeping me honest and minimizing any errors in the
book. Shannon Murphy, Edith Kaneshiro, and Judith Hibbard worked as the
Production Editors, and Tony Jonick developed the artwork from my draw-
ings. Susie Hendrickson and Nila Nichols worked as the Electronic Publishing
Specialists. Keith McNeil worked as the CD Technician. Matthew Sheltz
worked very hard on the CD content and is also very appreciated. Without the
great work of the team, this book would not be possible.
On the local front, I’d like to thank my family, who has lived with me
through this entire project, and my best pals, who have shown tremendous

Using the System Preparation Tool . . . . . . . . . . . . . . . . . . 68

Exercise 2.3

Installing Windows 2000 Server from a Disk Image . . . . . . . . . . . . 69

Exercise 2.4

Creating an Unattended Answer File . . . . . . . . . . . . . . . . . . 86

Exercise 3.1

Managing Hardware with Device Manager . . . . . . . . . . . . . . 125

Exercise 3.2

Managing Your Video Adapter . . . . . . . . . . . . . . . . . . . 128

Exercise 3.3

Managing and Monitoring Imaging Devices . . . . . . . . . . . . . . 131

Exercise 3.4 Updating a Device Driver. . . . . . . . . . . . . . . . . . . . . . 136
Exercise 3.5 Managing Driver Signing. . . . . . . . . . . . . . . . . . . . . . 139
Exercise 3.6 Using the Troubleshooter Wizard . . . . . . . . . . . . . . . . . . 145
Exercise 4.1 Accessing the Local Users and Groups Utility . . . . . . . . . . . . . 171
Exercise 4.2 Creating New Local Users . . . . . . . . . . . . . . . . . . . . . 176
Exercise 4.3 Disabling a User . . . . . . . . . . . . . . . . . . . . . . . . . 179
Exercise 4.4 Deleting a User . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Exercise 4.5 Renaming a User . . . . . . . . . . . . . . . . . . . . . . . . . 182

Exercise 6.10 Using the CIPHER Utility to Manage Data Encryption . . . . . . . . . . . 329
Exercise 6.11 Analyzing and Defragmenting Disks . . . . . . . . . . . . . . . . . 333
Exercise 6.12 Using the Disk Cleanup Utility . . . . . . . . . . . . . . . . . . . . 335
Exercise 6.13 Using the Check Disk Utility . . . . . . . . . . . . . . . . . . . . . 336
Exercise 7.1 Creating a Directory and File Structure . . . . . . . . . . . . . . . . 353
Exercise 7.2 Configuring NTFS Permissions. . . . . . . . . . . . . . . . . . . . 359
Exercise 7.3 Creating a Shared Folder . . . . . . . . . . . . . . . . . . . . . . 364
Exercise 7.4 Applying Share Permissions. . . . . . . . . . . . . . . . . . . . . 366
Exercise 7.5 Accessing Network Resources . . . . . . . . . . . . . . . . . . . . 374
Exercise 8.1 Creating a New Dfs Root . . . . . . . . . . . . . . . . . . . . . . 399
Exercise 8.2 Creating Dfs Links . . . . . . . . . . . . . . . . . . . . . . . . . 401
Exercise 8.3 Implementing Dfs Replication . . . . . . . . . . . . . . . . . . . . 404
Exercise 9.1 Viewing Network Adapter Properties . . . . . . . . . . . . . . . . . 422
Exercise 9.2 Using the IPCONFIG Command . . . . . . . . . . . . . . . . . . . . 435
Exercise 9.3 Installing the NWLink IPX/SPX Protocol . . . . . . . . . . . . . . . . 438
Exercise 9.4 Installing DHCP, WINS, and DNS . . . . . . . . . . . . . . . . . . . 444
Exercise 9.5 Configuring a DHCP Server . . . . . . . . . . . . . . . . . . . . . 453
Exercise 9.6 Configuring a DNS Server. . . . . . . . . . . . . . . . . . . . . . 461
Exercise 10.1 Configuring and Managing the Default Web Site . . . . . . . . . . . . 489
Exercise 11.1 Creating Printers . . . . . . . . . . . . . . . . . . . . . . . . . 511
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Table of Exercises xxiv
Exercise 11.2 Sharing an Existing Printer . . . . . . . . . . . . . . . . . . . . . 518
Exercise 11.3 Managing Advanced Printer Properties . . . . . . . . . . . . . . . . 528
Exercise 11.4 Assigning Print Permissions . . . . . . . . . . . . . . . . . . . . 531
Exercise 11.5 Managing Printers and Print Documents . . . . . . . . . . . . . . . 537
Exercise 12.1 Installing Terminal Services on a Server . . . . . . . . . . . . . . . 566
Exercise 12.2 Configuring a Terminal Services Server . . . . . . . . . . . . . . . 578
Exercise 12.3 Creating and Installing a Terminal Services Client . . . . . . . . . . . 591

Introduction
M
icrosoft’s new Microsoft Certified Systems Engineer (MCSE) track
for Windows 2000 is the premier certification for computer industry profes-
sionals. Covering the core technologies around which Microsoft's future will
be built, the new MCSE certification is a powerful credential for career
advancement.
This book has been developed, in cooperation with Microsoft Corpora-
tion, to give you the critical skills and knowledge you need to prepare for one
of the core requirements of the new MCSE certification program for Win-
dows 2000 Server. You will find the information you need to acquire a solid
understanding of Windows 2000 Server, to prepare for Exam 70-215:
Installing, Configuring, and Administering Microsoft Windows 2000
Server, and to progress toward MCSE certification.
Why Become Certified in Windows 2000?
As the computer network industry grows in both size and complexity, the need
for proven ability is increasing. Companies rely on certifications to verify the
skills of prospective employees and contractors.
Whether you are just getting started or are ready to move ahead in the com-
puter industry, the knowledge, skills, and credentials you have are your most
valuable assets. Microsoft has developed its Microsoft Certified Professional
(MCP) program to give you credentials that verify your ability to work with
Microsoft products effectively and professionally. The MCP credential for
professionals who work with Microsoft Windows 2000 networks is the new
MCSE certification.
Over the next few years, companies around the world will deploy millions
of copies of Windows 2000 as the central operating system for their mission-
critical networks. This will generate an enormous need for qualified consult-
ants and personnel to design, deploy, and support Windows 2000 networks.
Windows 2000 is a huge product that requires professional skills of its

If you want to become certified as an MCSE, this book is definitely for
you. However, if you just want to attempt to pass the exam without really
understanding Windows 2000, this book is not for you. This book is written
for those who want to acquire hands-on skills and in-depth knowledge of
Windows 2000.
If your goal is to prepare for the exam by learning how to use and manage
the new operating system, this book is for you. It will help you to achieve the
high level of professional competency you need to succeed in this field.
What Does This Book Cover?
This book contains detailed explanations, hands-on exercises, and review
questions to test your knowledge.
Copyright ©2000 SYBEX , Inc., Alameda, CA
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Introduction xxvii
Think of this book as your complete guide to Windows 2000 Server. It begins
by covering the most basic concepts, such as the features of the operating system
and how to install and configure it. Next, you will learn how to perform important
tasks, including:

Managing users and groups

Managing security

Managing disk storage

Managing access to files and folders

Administering the Distributed file system

Configuring local and network printing

Attaining MCSE certification has always been a challenge. However, in the past,
individuals could acquire detailed exam information—even most of the exam
questions—from online “brain dumps” and third-party “cram” books or soft-
ware products. For the new MCSE exams, this simply will not be the case.
To avoid the “paper-MCSE syndrome” (a devaluation of the MCSE certifica-
tion because unqualified individuals manage to pass the exams), Microsoft has
taken strong steps to protect the security and integrity of the new MCSE track.
Prospective MSCEs will need to complete a course of study that provides not only
detailed knowledge of a wide range of topics, but true skills derived from working
with Windows 2000 and related software products.
In the new MCSE program, Microsoft is heavily emphasizing hands-on
skills. Microsoft has stated that, “Nearly half of the core required exams’
content demands that the candidate have troubleshooting skills acquired
through hands-on experience and working knowledge.”
Fortunately, if you are willing to dedicate time and effort to Windows 2000,
you can prepare for the exams by using the proper tools. If you work through
this book and the other books in this series, you should successfully meet the
exam requirements.
This book is a part of a complete series of Sybex MCSE Study Guides,
published by Sybex, that covers the five core Windows 2000 requirements as
well as the new Design electives you need to complete your MCSE track.
Titles include:

MCSE: Windows 2000 Professional Study Guide

MCSE: Windows 2000 Server Study Guide

MCSE: Windows 2000 Network Infrastructure Administration
Study Guide


70-215 Windows 2000 Server Core (Operating
System)
70-216 Windows 2000
Network
Administration
Core (Operating
System)
70-217 Windows 2000
Directory Services
Core (Operating
System)
One of these exams is required
Exam # Topic Requirement Met
70-219 Designing a Windows
2000 Directory Services
Infrastructure
Core (Design)
70-220 Designing Security for
Windows 2000
Core (Design)
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xxx Introduction
For a more detailed description of the Microsoft certification programs, including
a list of current MCSE electives, check Microsoft’s Training and Certification Web
site at www.microsoft.com/trainingandservices.
The Windows 2000 Server Exam
The Windows 2000 Server exam covers concepts and skills required for the
support of Windows 2000 Server computers. It emphasizes the following
areas of Windows 2000 Server support:

Proxy Server (new
exams are added
regularly)
Elective
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Introduction xxxi

Configuring and troubleshooting hardware and drivers

Monitoring and optimizing system performance and reliability

Configuring and managing disks and volumes

Implementing, managing, and troubleshooting network protocols
and services

Implementing, monitoring, and troubleshooting security
This exam can be quite specific regarding Windows 2000 Server requirements
and operational settings, and it can be particular about how administrative tasks
are performed in the operating system. It also focuses on fundamental concepts
relating to Windows 2000 Server’s operation. Careful study of this book, along
with hands-on experience, will help you prepare for this exam.
Microsoft provides exam objectives to give you a very general overview of
possible areas of coverage of the Microsoft exams. For your convenience,
we have added in-text objectives listings at the points in the text where
specific Microsoft exam objectives are covered. However, exam objectives
are subject to change at any time without prior notice and at Microsoft’s
sole discretion. Please visit Microsoft’s Training and Certification Web site
(www.microsoft.com/trainingandservices) for the most current exam

The other type of multiple-choice question is more complex. This type
presents a set of desired results along with a proposed solution. You must
then decide which results would be achieved by the proposed solution.
You will see many multiple-choice questions in this study guide and on the
accompanying CD, as well as on your exam.
Select-and-Place Questions
Select-and-place exam questions involve graphical elements that you must
manipulate in order to successfully answer a question. For example, a ques-
tion could present a diagram of a computer network, as shown below.
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Introduction xxxiii
The diagram shows several computers next to boxes that contain the text
“Place here.” The labels represent different computer roles on network, such
as print server and file server. Based on information given for each computer,
you are asked to drag and drop each label to the correct box. You need to
place all of the labels correctly. No credit is given if you correctly label only
some of the boxes.
Simulations
Simulations are the kinds of questions that most closely represent and test
the actual skills you use while working with Microsoft software interfaces.
These types of exam questions include a mock interface on which you must
perform certain actions according to a given scenario. The simulated inter-
faces look nearly identical to what you see in the actual product, as shown
in the example below.
Simulations are by far the most complex element introduced into
Microsoft exams to date. Because of the number of possible errors that can
be made on simulations, it is worthwhile to consider the following recom-
mendations from Microsoft:


certification exams. Conventional tests are static, containing a fixed number of
questions. Adaptive tests change, or “adapt,” depending on your answers to
the questions presented.
The number of questions presented in your adaptive test will depend on
how long it takes the exam to ascertain your level of ability (according to the
statistical measurements on which the exam questions are ranked). To deter-
mine a test-taker’s level of ability, the exam presents questions in increasing
or decreasing order of difficulty.
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Introduction xxxv
Unlike the previous test format, the adaptive format will not allow you to go back
to see a question again. The exam only goes forward. Once you enter your answer,
that’s it—you cannot change it. Be very careful before entering your answer. There
is no time limit for each individual question (only for the exam as a whole). Your
exam may be shortened by correct answers (and lengthened by incorrect
answers), so there is no advantage to rushing through questions.
How Adaptive Exams Determine Ability Levels
As an example of how adaptive testing works, suppose that you know three
people who are taking the exam: Herman, Sally, and Rashad. Herman
doesn’t know much about the subject, Sally is moderately informed, and
Rashad is an expert.
Herman answers his first question incorrectly, so the exam presents him
with a second, easier question. He misses that, so the exam gives him a few
more easy questions, all of which he misses. Shortly thereafter, the exam
ends, and he receives his failure report.
Sally answers her first question correctly, so the exam gives her a more dif-
ficult question, which she answers correctly. She then receives an even more
difficult question, which she answers incorrectly. Next, the exam gives her a
somewhat easier question, as it tries to gauge her level of understanding.

the amount of time it takes to deliver a test.
We recommend that you try the EdgeTest Adaptive Exam, which is included
on the CD that accompanies this study guide.
Exam Question Development
Microsoft follows an exam-development process consisting of eight mandatory
phases. The process takes an average of seven months and involves more than 150
specific steps. The MCP exam development consists of the following phases:
Phase 1: Job Analysis Phase 1 is an analysis of all of the tasks that make
up a specific job function, based on tasks performed by people who are
currently performing that job function. This phase also identifies the
knowledge, skills, and abilities that relate specifically to the performance
area to be certified.
Phase 2: Objective Domain Definition The results of the job analysis
provide the framework used to develop objectives. The development of
objectives involves translating the job-function tasks into a comprehen-
sive set of more specific and measurable knowledge, skills, and abilities.
The resulting list of objectives—the objective domain—is the basis for the
development of both the certification exams and the training materials.
Phase 3: Blueprint Survey The final objective domain is transformed
into a blueprint survey in which contributors are asked to rate each objec-
tive. These contributors may be past MCP candidates, appropriately
skilled exam development volunteers, or Microsoft employees. Based on
the contributors’ input, the objectives are prioritized and weighted. The
actual exam items are written according to the prioritized objectives.
Contributors are queried about how they spend their time on the job. If
a contributor doesn’t spend an adequate amount of time actually per-
forming the specified job function, his or her data is eliminated from the
analysis. The blueprint survey phase helps determine which objectives to
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to merely memorize exam questions passed along by previous test-takers.
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xxxviii Introduction
Tips for Taking the Windows 2000 Server Exam
Here are some general tips for taking the exam successfully:

Arrive early at the exam center so you can relax and review your study
materials. During your final review, you can look over tables and lists
of exam-related information.

Read the questions carefully. Don’t be tempted to jump to an early
conclusion. Make sure you know exactly what the question is asking.

Answer all questions. Remember that the adaptive format will not
allow you to return to a question. Be very careful before entering your
answer. Because your exam may be shortened by correct answers (and
lengthened by incorrect answers), there is no advantage to rushing
through questions.

On simulations, do not change settings that are not directly related to
the question. Also, assume default settings if the question does not
specify or imply which settings are used.

Use a process of elimination to get rid of the obviously incorrect
answers first on questions that you’re not sure about. This method will
improve your odds of selecting the correct answer if you need to make
an educated guess.
Exam Registration
You may take the exams at any of more than 1,000 Authorized Prometric

described in the following sections.
The Sybex Ebook for Windows 2000 Server
Many people like the convenience of being able to carry their whole study
guide on a CD. They also like being able to search the text to find specific
information quickly and easily. For these reasons, we have included the entire
contents of this study guide on a CD, in PDF format. We’ve also included
Adobe Acrobat Reader, which provides the interface for the contents, as well
as the search capabilities.
Sybex WinSim 2000
We developed WinSim 2000 to allow you to experience the multimedia and
interactive operation of Windows 2000 Server. The WinSim 2000 product
provides both audio/video files and hands-on experience with key features of
the Windows 2000 Server operating system. Built around the exercises in this
study guide, WinSim 2000 can give you the knowledge and hands-on skills
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