Objective 4.2 Manage Software Update Infrastructure
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19
C.
Correct: The first server will be able to provide update services to the headquar-
ters site, including a list of approved updates as well as allowing those updates to
be retrieved from the server. This is part of the tertiary and primary goals.
D.
Correct: This will complete the tertiary goal and is part of the primary goal. By
using the first SUS server rather than the second, the headquarters clients will
retrieve their update list and the updates themselves from the first SUS server. If
they were pointed at the second SUS server, they would download the approved
updates from Microsoft, which would not be optimal use of the headquarters con-
nection to the Internet.
E.
Incorrect: This will mean that computers at the remote site will download their
updates from the first SUS server rather than from the Microsoft update servers,
flooding the bandwidth of the ISDN BRI line. This would violate the secondary
goal.
F.
Incorrect: This will result in clients at headquarters downloading approved
updates from Microsoft instead of from the first SUS server, which would violate
the tertiary goal.
4.
Correct Answers: E
A.
Incorrect: Although this will allow updates to be rolled out to all clients within
the organization, it will also saturate the ISDN BRI lines with update traffic
because each client workstation downloads its updates from the central SUS
server.

and organizational units.
D.
Correct: The group policy will apply only to those Windows XP Professional
workstations that are in the Xpwkstn OU. Because all relevant Windows XP Pro-
fessional workstations have been added to this OU, however, the service pack will
be deployed the next time the computers restart.
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Objective 4.3 Manage Software Site Licensing
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Objective 4.3
Manage Software Site Licensing
Licensing is an issue that can confuse even the most technically adept systems admin-
istrator. There are two ways of licensing a Windows Server 2003 system, Per Server or
Per User/Per Device modes. Per Server licensing authorizes concurrent connections to
a single server. Per User/Per Device licenses connections from a single user or device
to multiple servers. If you are unsure which mode to select at first, you should choose
Per Server because the licensing model allows a no-cost conversion from this mode to
Per User/Per Device licensing.
Per Server licensing works best when there are few servers that are accessed concur-
rently from any single workstation. Per User licensing works best when users work at
multiple workstations to access a single or multiple servers. Per Device licensing works
best when multiple users work at a single device to access multiple servers.
Terminal Server in application services mode requires Client Access Licenses (CALs) for
the clients connecting to use the service. Terminal Services CALs are already included
with Windows 2000 and Windows XP Professional, for connection to those client oper-
ating systems.
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17-22

C.
1,565
D.
1,800
3.
You are in charge of licensing at a small organization. Your company has 17 developers
and a sales force of 22. A total of 13 developers use two Windows XP Professional
workstations on their desks. Four of the developers also use Tablet PCs in addition to
their two Windows XP Professional workstations. The sales team works in pairs with
one Tablet PC used between a two-member sales team. The file server at the organiza-
tion is configured in Per Device or Per User mode. What is the minimum number of
licenses required to comply with licensing responsibilities?
A.
17 Per Device licenses and 11 Per User licenses.
B.
22 Per Device licenses and 17 Per User licenses.
C.
38 Per User licenses and 22 Per Device licenses.
D.
17 Per User licenses and 11 Per Device licenses.
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Objective 4.3 Manage Software Site Licensing
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4.
Your organization has a single terminal server running in application server mode that
allows multiple users to connect to the server to run a particular set of applications. Of
the users who connect, 17 have Windows XP Professional workstations, 29 have Windows
2000 Professional workstations, 31 have Windows NT 4 workstations, and 15 have

License Aggregation
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Chapter 17 Managing and Maintaining a Server Environment (4.0)
Objective 4.3 Answers
1.
Correct Answers: A and C
A.
Correct: A Windows Device CAL allows a device, such as a workstation, to con-
nect to a server regardless of how many users use that device. Windows Device
CALs are useful for organizations that have multiple users using the same worksta-
tion, such as shift workers at call centers.
B.
Incorrect: A Windows Device CAL allows a device, such as a workstation, to
connect to a server regardless of how many users use that device. Windows
Device CALs are useful for organizations that have multiple users using the same
workstation, such as shift workers at call centers.
C.
Correct: A Windows User CAL allows a single user to access a server from mul-
tiple devices, such as workstations. This is useful for users that use multiple work-
stations or devices at different times.
D.
Incorrect: A Windows User CAL allows a single user to access a server from mul-
tiple devices, such as workstations. This is appropriate for users accessing multiple
workstations or devices at different times.
2.
Correct Answers: C
A.
Incorrect: A total of 500 per-server CALs will be required for Server Alpha, with
525 per-server CALs also required for Server Beta and 540 per-server CALS

Device license; therefore, 11 Tablet PCs equals 11 Per Device licenses. Solution B
would be compliant, but is not the minimum required number.
C.
Incorrect: Each developer can be assigned a Per User license and this will cover
him or her for access using more than one system. Therefore, 17 developers equal
17 Per User licenses. Each Tablet PC used by the sales team can be allocated a Per
Device license; therefore, 11 Tablet PCs equals 11 Per Device licenses. Solution B
would be compliant, but is not the minimum required number.
D.
Correct: Each developer can be assigned a Per User license and this will cover
him or her for access using more than one system. Therefore, 17 developers equal
17 Per User licenses. Each Tablet PC used by the sales team can be allocated a Per
Device license; therefore, 11 Tablet PCs equals 11 Per Device licenses.
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Chapter 17 Managing and Maintaining a Server Environment (4.0)
4.
Correct Answers: D
A.
Incorrect: Windows 2000 Professional workstations come with Terminal Services
CALs built in, so extra licences are not required. 17 Windows XP Professional
workstations do not come with Terminal Services CALs built in so extra licenses
are required. The 31 Windows NT 4 and 15 Macintosh OSX workstations require
Terminal Services CALs. A total of 20 have already been purchased, leaving 53
more to be purchased to achieve compliance.
B.
Incorrect: Windows 2000 Professional workstations come with Terminal Services
CALs built in, so extra licences are not required. 17 Windows XP Professional
workstations do not come with Terminal Services CALs built in so extra licenses
are required. The 31 Windows NT 4 and 15 Macintosh OSX workstations require

B.
Incorrect: The correct name of the method is License Groups.
C.
Incorrect: The correct name of the method is License Groups.
D.
Incorrect: The correct name of the method is License Groups.
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Objective 4.4 Manage Servers Remotely
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Objective 4.4
Manage Servers Remotely
Because server rooms are often loud and difficult sites from which to work, the major-
ity of systems administrators manage their Windows Server 2003 systems remotely from
their desks. Administrators may visit the server room from time to time to perform tasks
such as swapping out backup tapes but very rarely do systems administrators spend
the majority of their time in the same rooms as the servers they manage.
Windows Server 2003 offers several different methods for remote management. The
first tool is the Computer Management Console, which can be configured to connect to
a remote system and perform many of the same administration tasks that can be per-
formed on a local system. Several servers can be added to a single Computer Manage-
ment Console, meaning that the administrator can use the one tool to manage multiple
systems.
The second form of remote management is to use Terminal Services to remotely con-
trol the server. This gives the administrator the appearance of actually sitting in front of
the server console and allows administrators to perform all management tasks as
though they were actually at the server.
Another form of remote management is the HTML remote administration tools. This
allows an administrator to connect to a Web service running on the Windows Server

REGEDT32
2.
Rooslan is working from home and is using a dial-up connection to his company’s
RRAS server, which allows him access to Windows Server 2003 systems on the corpo-
rate LAN. It is 2:15 A.M. and the building that hosts the servers is unoccupied. Rooslan
would like to initiate a disk defragmentation on the hard disk drives of several of the
servers located at his office. Rooslan’s home Windows XP Professional workstation is
not a member of the company’s Windows Server 2003 domain. Which of the following
tools can Rooslan use to initiate a remote disk defragmentation?
A.
He can use the Disk Defragmenter node in his Computer Management console
in Windows XP Professional to connect to the remote systems to initiate disk
defragmentation.
B.
Remote Assistance
C.
Terminal Services Remote Administration mode
D.
Using Defrag,exe from the command line of his Windows XP Professional Work-
station.
3.
You want to change the name of a stand-alone Windows Server 2003 system located at
a remote site on your organization’s network. The system works as an FTP and WWW
server and does not have a local administrator available. This server is not a member
of your organization’s Windows Server 2003 domain and your Windows XP Profes-
sional workstation is. Which of the following tools can you use to accomplish this task?
(Select all that apply.)
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Objective 4.4 Manage Servers Remotely
17

E.
Remote Assistance
5.
Alex is the systems administrator of a remote satellite tracking facility located in Out-
back, Australia. The facility is connected by ISDN line to a central site in Sydney. Alex
is having some trouble configuring tracking software on the server and is on a support
call to an administrator at the central site who is attempting to talk him through it. The
administrator asks if Alex would be able to send a remote assistance invitation to him
so that he can better talk Alex through the procedure. Which of the following methods
will allow the administrator to receive Alex’s remote assistance invitation?
A.
Alex can send a remote invitation to the administrator by using Windows Messen-
ger and the Remote Assistance Wizard.
B.
Alex can e-mail a remote assistance invitation to the administrator using the
Remote Assistance Wizard.
C.
Alex can create the invitation as a file and place it on an FTP server where the
administrator can download it and access it.
D.
Alex can run the Remote Desktop Connection client and set it to connect to the
administrator’s system.
E.
Alex can create the invitation as a file and place it on a file share where the admin-
istrator can access it.
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17-30
Chapter 17 Managing and Maintaining a Server Environment (4.0)
Objective 4.4 Answers
1.

Correct: This tool will allow Rooslan to connect remotely to each server and to
initiate a disk defragmentation.
D.
Incorrect: The Defrag.exe command cannot be used to defragment remote sys-
tems.
3.
Correct Answers: B and C
A.
Incorrect: Because the system is not a member of the domain, you will be
unable to log on through the Local Computer Management Console to perform
administrative tasks on this server.
B.
Correct: The HTML Remote Administration Tools can be used to rename a server
as well as to join it to a domain. Certain servers, such as certificate servers, cannot
be renamed.
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Objective 4.4 Manage Servers Remotely
17
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31
C.
Correct: Terminal Services Remote Administration mode can be used to change
the name of a stand-alone member server.
D.
Incorrect: This console cannot be used to change the name of a stand-alone
server.
4.
Correct Answers: C, D, and E
A.
Incorrect: There is no way to authenticate the local Computer Management Con-

tiate the remote administration session.
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17-32
Chapter 17 Managing and Maintaining a Server Environment (4.0)
Objective 4.5
Troubleshooting Issues Related
to Print Queues
Several types of problems can occur with print queues on print servers. The first can
occur when there is insufficient enough disk space for larger print jobs to spool cor-
rectly. There are two ways to fix this: Increase the amount of disk space on the drive
that hosts the spooler or move the print spooler to another volume that has more
space.
Problems can also occur when certain users need to be able to print faster than other
users. This can be fixed by altering the priority of print jobs. More than one shared
printer can point to a particular print device and each shared printer can be assigned
a different print priority. The higher the priority number, the quicker jobs submitted
from that particular shared printer will reach the device.
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Objective 4.5 Troubleshooting Issues Related to Print Queues
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Objective 4.5 Questions
1.
Foley works as the systems administrator for a law firm. There is a group of 20 legal
secretaries who provide administrative support to the lawyers. All the secretaries use a
single high-speed laser printer shared on a Windows Server 2003 system. The secretar-
ies must print large documents on a regular basis. Although the high-speed laser
printer is fast, it is running almost constantly, printing documents. Some of the secre-
taries have found that when they submit a job to the high-speed laser printer, it can

to 200 pages.
B.
Remove the quota set on the printer to allow larger jobs to be printed.
C.
Create a new printer share on the same server and point it at the same print
device.
D.
Clean up the server’s hard disk drive and remove unneeded files from the file
share to increase the disk space.
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Chapter 17 Managing and Maintaining a Server Environment (4.0)
3.
You have received a telephone call from an irate senior manager named Gregory who
informs you that he is trying to print a document to the printer but that it has not
emerged. Gregory tells you that another job is printing and has been doing so for the
last 20 minutes. Gregory is impatient to get the document printed because he is about
to leave for an interstate flight. You examine the print queue and find it contains the
following jobs. Each user on the printer has a default printing priority of 10.
2004Budget Printing Phillip 238/945
SalesDoc Darren 24
Policies James 45
Schematics Lee 12
Takeoverbid Gregory 5
Which of the following steps will make Gregory’s print job output as soon as possible
and leave Phillip’s document to print only when other print jobs in the queue have
been finished?
A.
Change the priority of Gregory’s document to 99 and alter the priority of Phillip’s,
Darren’s, James’s, and Lee’s documents to 1.

laser printer device. Set the priority of this printer to 99. Create a security group
and add the five legal secretaries that work for senior partners to this security
group. Give only this group permission to print to the Snrprtnr shared printer.
Ensure that the original shared printer retains the default printing priority of 1.
Configure the workstations of the five legal secretaries that work for senior part-
ners to print to the Snrprtnr shared printer rather than the original shared printer.
B.
Create a second shared printer called Snrprtnr and point it to the same high-speed
laser printer device. Set the priority of this printer to 1. Create a security group and
add the five legal secretaries that work for senior partners to this security group.
Only give this group permission to print to the Snrprtnr shared printer. Ensure that
the original shared printer retains the default printing priority of 99. Configure the
workstations of the five legal secretaries that work for senior partners to print to
the Snrprtnr shared printer rather than the original shared printer.
C.
Create a second shared printer called Snrprtnr and point it to the same high-speed
laser printer device. Set the priority of this printer to 99. Create a security group
and add the five legal secretaries that work for senior partners to this security
group. Ensure that the original shared printer retains the default printing priority of
1. Configure the workstations of the 15 secretaries that do not work for senior
partners to print to the Snrprtnr shared printer rather than the original shared
printer.
D.
Create a second shared printer called Snrprtnr and point it to the same high-speed
laser printer device. Set the priority of this printer to 99. Create a security group
and add the accounts of the 15 legal secretaries who do not work for senior part-
ners to this security group. Only give this group permission to print to the Snrprtnr
shared printer. Ensure that the original shared printer retains the default printing
priority of 1. Configure the workstations of the five legal secretaries who work for
senior partners to print to the Snrprtnr shared printer rather than the original

Incorrect: This will not solve this problem because the problem appears to be
insufficient disk space to host a large spool file.
D.
Correct: The larger jobs are not printing because the print spool does not have
enough disk space for large files. The smaller spools associated with smaller jobs
are able to be created because their spool files are able to be created in the avail-
able space.
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Objective 4.5 Troubleshooting Issues Related to Print Queues
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37
3.
Correct Answers: C
A.
Incorrect: In this case Gregory will still have to wait for Phillip’s document to fin-
ish printing before his document will be output from the printer.
B.
Incorrect: This will give Gregory’s document the lowest priority and it will mean
that it prints after the rest of the documents in the queue. Further, if any other jobs
are submitted, they will be queued above Gregory’s.
C.
Correct: This will get Gregory’s document printed quickly. Other users’ docu-
ments will follow Gregory’s. If you remove the pause after the other documents
have printed, Phillip’s document will continue printing.
D.
Incorrect: This will mean that Gregory has to wait for Darren’s, James’s, and
Lee’s documents to print, because they have a higher priority than his document.
4.
Correct Answers: A