Web sites designed to trick them into divulging financial data such as credit-
card numbers, account usernames, passwords, and Social Security numbers.
Hijacking logos and brand names of banks, e-retailers, and credit-card
companies, phishers often trick recipients into responding. To find out
more about the subject, visit the Anti-Phishing Working Group site at
www.antiphishing.org.
To avoid phishing scams:
ߜ Be suspicious of any e-mail with urgent requests for personal financial
information.
ߜ Don’t believe e-mails directed at you from unexpected sources. Phishers
typically include upsetting or exciting (but false) statements in their
e-mails to get people to react immediately.
ߜ Never give personal data over e-mail, no matter who is asking for it.
Phishers typically ask for information such as usernames, passwords,
credit-card numbers, Social Security numbers, and so on.
ߜ Phisher e-mails are typically not personalized, while valid messages from
your bank or e-commerce company generally are.
ߜ Distinguish between personalized and addressed-to-you e-mails. Most
phisher e-mails have your name on them, but they’re not personally
written for you. In other words, they’re form letters.
ߜ Never fill out forms in e-mail messages that ask for personal financial
information.
ߜ You should communicate information such as credit-card numbers or
account information only via a secure Web site or by telephone.
ߜ Do not believe in any prize you may have won or miraculous offer to
release millions of dollars from a former African state secretary.
Tips authorized by the Anti-Phishing Working Group site at
www.antiphishing.org
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sharing resources. Sharing your goals, Tasks, and information resources with
your team makes your business stronger and better. Outlook’s sharing proper-
ties can help you share your goals, Tasks, and information with your teams —
whether your team is made up of family, business groups, or friends.
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Maintaining a working team through good and bad times involves making the
commitment to the team. Keeping commitments requires that you negotiate
and maintain agreements. Daily actions based on mutual agreements, com-
pleted without excuses, is the key to making the team function properly.
Your job description (both within a particular project and in the company
in general) is an agreement.
Using Outlook’s collaborative tools to apply the following concepts, you can
keep your team working cooperatively and efficiently, as well as give your
business a boost of team power:
ߜ Leadership: The role of a leader is to plan, delegate, supervise, coach,
and keep the team moving in the right direction, scoring their goals.
Outlook’s sharing and supervision properties can enhance leadership
capabilities by helping team leaders zoom in on the players’ work (by
reading their Tasks and Calendars). For more on reading Tasks and
Calendars, see the upcoming section “Taking Advantage of Collaborative
Tools.”
ߜ Negotiation: Several steps are involved in achieving an agreement.
Negotiating is the art of having two or more sides arrive at a common
point or understanding. Outlook collaborative tools help you negotiate
requests, such as proposing a new meeting time, saying “No” to a Task
request and sending your reply with a new proposal, or coming up with
another way to solve the request. For more on this topic, read the
upcoming section “Taking Advantage of Outlook Collaborative Tools.”
ߜ Agreement management: Having an agreement is not a guarantee of get-
ting the job done. Supervision and coaching can help you avoid failures.

ߜ Sharing: Companies that share values and information empower their
teams more effectively than those that don’t share information.
Outlook’s sharing properties empower each team member to get infor-
mation without interrupting the other players. For more on sharing, see
the upcoming section “The goal is sharing.”
ߜ Delegation: You are a doer, not a lazy person, and you wish you were an
Octopus so that you could work on more jobs at the same time. So, how
do you get more brains and arms working for you? Delegating to your
coworkers is the answer. Outlook’s delegation tools let your chosen
team members negotiate agreements on your behalf (accepting and
rejecting invitations), without your having to open your Inbox. Take a
breath and plan what you want to delegate. For more on delegation,
see the upcoming section “Delegating.”
ߜ Commitment: The real commitment is not only a matter of saying yes but
also having a willingness to do it. The Outlook Accept or Decline buttons
increase the commitment among parts. Few people will click an Accept
button without reading and thinking, “Am I willing to do this?” This
mental question increases the commitment. For more details, read the
upcoming section “The agreement game (Tasks),” later in this chapter.
Using E-Mail Tips to Promote
the Calendar
You can use Tasks and Invitation requests to organize your team’s agree-
ments and keep it working together and in unison. Outlook’s supervision and
delegation features help move the ball downcourt toward the goal.
One such method is to send an e-mail tip. However, you need to ask yourself
the following questions before sending a tip:
ߜ What is the advantage to your team if the members start using this tip?
ߜ Does your team know about the Calendar?
ߜ Does your team know how to use the Calendar?
ߜ Why is your team not using the Calendar?