Who are you?
Who am I, who am i?You are a supervisor?
You are a shift leader?

When did you become a supervisor? On
which occasion?

Do you see the differences between a
supervisor and other employees?

What are difficulties you have to face in your
job?

In what way you are assigned and supported
by your head of department?Introduction

Supervisors are the people who execute and maintain
organization’s standards. They are also the link
between senior managers and staffs.

Supervisors not only monitor staffs’ performance but
also are responsible for customers’ dissatisfaction and
employees’ low spirits and productivity.
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Effective communication

Showing leadership and team building skill

Training the staff effectively
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Good skill of appraising staffUnit 1: Definition of a supervisor
1. The role of a supervisor

You directly manage a certain
number of staff.

Your duties are:
+ finding methods to support your
team in their jobs
+ ensuring that employees have
sufficient conditions to become
specialists at their fields.How to support your staff?

You support your staff by:
•
Good planning
•

To ensure that the Department's operational budget is strictly adhered to, that
all costs are controlled and expenditures are properly approved.FO SUP.

To read the hotel's Employee Handbook and have an understanding of and
adhere to the hotel's rules and regulations and in particular, the policies
and procedures relating to Fire, Hygiene, Health and Safety.

To comply with local legislation and be conversant and act in accordance
with any legal issues relating to your department.

To respond to any changes in the department as dictated by the needs of
the industry, company or hotel.

To be flexible in your job function and perform any other reasonable duties
and responsibilities which may be assigned to you, including redeployment
to other departments/areas if required, in order to meet business demands
and guest service needs.

To attend training sessions and meetings as and when required.

To conduct and/or contribute to regular Departmental Communication
Meetings.

To ensure rosters are posted and timesheets submitted on time.

To ensure that all employees are treated fairly and consistently as outlined
in their terms and conditions of employment, local legislation, and