BỘ CÔNG THƯƠNG
TRƯỜNG ĐẠI HỌC CÔNG NGHIỆP TP.HCM

KHOA QUẢN TRỊ KINH DOANH
BÁO CÁO TỐT NGHIỆP
HOÀN THIỆN CÔNG TÁC ĐÀO TẠO VÀ PHÁT
TRIỂN NGUỒN NHÂN LỰC TẠI CÔNG TY
TNHH SẢN XUẤT THƯƠNG MẠI DỊCH VỤ
XUẤT NHẬP KHẨU THIÊN ẤN
CHUYÊN NGÀNH: QUẢN TRỊ KINH DOANH - 221207
GVHD : TS.BÙI VĂN DANH
SVTH: NGUYỄN HOÀNG DUY
MSSV: 12160971
LỚP: DHQT8BLT
KHÓA: 2013-2014
TP.Hồ Chí Minh, tháng 6 năm 2014

 !"#$
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LỜI CAM ĐOAN
&'(')#*+'#, /0123
#4.5/678,.0-'9
4:0);(<,
34.
Tp.Hồ Chí Minh, ngày 20 tháng 6 năm 2014
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=! >,?@!A ' B !>C 

 !"#$
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LỜI CÁM ƠN
,6/BghA(Bgij
"6#Y7:
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=! >,?@!A ' j !>C 

 !"#$
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NHẬN XÉT CỦA GIẢNG VIÊN HƯỚNG DẪN
Nội dung Trang
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=! >,?@!A ' h !>C 

 !"#$
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DANH MỤC CÁC BẢNG BIỂU,SƠ ĐỒ, ĐỒ THỊ
Danh mục các bảng biểu:
?3j,i%"123<07'kA(+',,,,,,,,,,,,,,,,,,,,,,,,,,Bj
?3j,B%Q:'<O)<#(,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,Bh
?3j,k%Q:'<O)<#(,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,Bm
?3j,j%+'ZA(;'2'
O06,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,kB
?3j,l%+'ZA(;'2'
O HJ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,kk
?3j,h%N-:OX6,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,kh
?3j,m%N-:O<U,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,km
?3j,n%N-:O A((,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,kn
?3j,o%O'+'=3#,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,jg
?3j,ig%O'+'p*-'('+'#,,,,,,,,,,,,,,,,,,,,,,,,,,,,ji
?3j,ii%O'+'qHQ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,jB
?3j,iB%O'+'<7,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,jB
?3j,ik%O'+'IT0bb,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,jk
?3j,ij%O'+'cT,,,,,,,,,,,,,,,,,,,,jj
?3j,il%?3UJ0(G<5+''T.3
#,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,jl
?3j,ih%?3UJ0(G<5+''T.M*
-'('+'#,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,jl
?3j,im%?3UJ0(G<5+''T.HQ
,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,jh

IGj,j%*<c,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,ko
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=! >,?@!A ' n !>C 

 !"#$
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DANH MỤC CÁC TỪ VIẾT TẮT
>(Z,
>3&:,
>HQ(,
!> Gb,
">:50w,
>-W,
>1-W,
q=,>qY-H1-W,
txuyt&'x'u'--z>q6.0(,
xuyv('x'u'--z>q61.&G,
q>y'-'q'0'OvO'OO-z>HQ)(6bb
.0#,
"r>"'-O%OO%r0,
!{x>\YHQ-',
CHƯƠNG 1:
GIỚI THIỆU TỔNG QUAN ĐỀ TÀI
1.1. LÝ DO CHỌN ĐỀ TÀI:
01;R5'|61.0}2'
E/01X4:0}(<U*,F3M-\7b23
6T3-+'7',IV44.
3T01N41<-'']H')
'c+'2'E/21G-
+'7',!23GY(<(3:T:2'

1.2. MỤC ĐÍCH NGHIÊN CỨU:
IT|(.Y'(< 65T<23G-
 !"#$/6))
HD'<,?#Y/T[#*Z1
.3Hd1[H
#*((/(1+'(Y,;YH'
'(< 4|(IqHD'
<*Z(b#1HJ+'DHX'-]
4HX'w4G<5((fX011X,
1.3. ĐỐI TƯỢNG NGHIÊN CỨU:
IT#*T<23G
!"#$/#~T51Iq 
HD'<.HJ03-#,
1.4. PHẠM VI NGHIÊN CỨU:
q(#*3#2'1<23G
#$/#Y~K(<D'/(<(
HD:G#(THJYE00U
 !"#$,
1.5. PHƯƠNG PHÁP NGHIÊN CỨU:
ITHJ#Q-d01J*:H43HQ/4
<07'//7Z/ +'A(Bgii%
Bgik/A432G+'`?#Y/O([103-
|(57Z-Q:bb6/5&9/
H''3|(6-%1<R<
HD'<,
.HJ6/--UJ4|N(T(tt^/‚re /
q,
1.6. BỐ CỤC ĐỀ TÀI:
ITN015)(lHQ6>
HQi>={ƒ{{„…†=F…u!‡I‡ˆ{

3(7N'c+'Y,
5>R<0;1#/7'
HD5,
y>TS. Hà Văn Hộiz
c. pW'>
^0OR;Y>€:3(b+'23G/23GHD
(b(2'E:):3:T0Tb<
(*<+'23GHD•, Y'Y:|/HD
6(+'(E<4:0)(<U*/23G.
HD(<T3Z]U*Y23G0,
2.1.2. Chức năng cơ bản của quản trị nguồn nhân lực:
F3G4'(k*A6>K/
%/7),
• *AK|(3(43Y+ HJ#X
w(:@JX+'7',*A4'
(<>74G/6/
P:/](`,
• *AKE'
A#/3(43#Y0WA/)<N1
HJ'K#.'A
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=! >,?@!A ' ik !>C 

 !"#$
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,*A4'(<>:/HX/
0WAH/47HL')<T`
• *A7)|(7)-\7bY23
+'7',*A4'(>066/<#
#&7(.2''<.–7',*

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=! >,?@!A ' ij !>C 

 !"#$
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QB,i%F)
y>slide bài giảng Quản trị nguồn nhân lực của TS.Bùi Văn Danhz
2.2.2.1. Xác định nhu cầu đào tạo:
^&G0/d4<5N3/0_A/
#/4'#HD,
y>slide bài giảng Quản trị nguồn nhân lực của TS.Bùi Văn Danhz
4HX)'N:2'E/)YTT+'
(E:T,QZ'&GN:T1-**,
#1&GK)23+'-f:'/*+/
0GDHJ'<N1<-3&:07'/3(43
-+'7',
GN|(>
• Ga03X#N/#w.
XHD,
• GKN+'#/3(43*KN+'
#E4U-0GDZ01*0WAN1,
• 1Z60N1-'0,
• GN/T0ZHDY03A
.Y03A')<;'*NE
P;'YQ<0—G()7',
• =KHD23M&G#7H''Z3
23Q2),
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=! >,?@!A ' il !>C 


Z0_A),
Yk15N>
• q6d(*<U*>?'(6-'>
%+<SJ+'X23M-
%1HJ+'U*
%
+'HQ)b<21G21(
+'4'R.',"Y+<SJ+'X23M-]
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=! >,?@!A ' ih !>C 

 !"#$
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]HQ)-f-3,Yf)5/(ZM7'HJ'
:|:40Y-SJT23M/0Y0O
HdZ(XE#1<Q,
q6d(*<U*9X1HJ07'
+'U*,IHJH3SJ(<6Y23
1HJ07',
:#(.<./U*[NY(<
-*ZN<,
™q6d(*<>
%q7'(b(b
%5701*/0_A/<N1
!6d(*<-f41NHJ
X#N01*/0_A/<d(*<,q6d(*<
/(bcK'Q3Y'2)/4dT0YT
YZ#NA.',
• q6d(*<>
%I0123+'

%'('>Y#-6'('+'E#2)
%•7bZTEHJ,
• IV(+'E#>
.HJ+'E#[H03A+'E#[NHJ]
101HQ),
• =X+'U*>
IY:T>6/4<37/D'/VHQY
~'HQ)YS''E03A;
4#,
• HQ>
HQ'0_5@JX37Z<7
0',
2.2.2.2. Thực hiện quá trình đào tạo:
N3&G:T>
• U*'#:/#01XHDE/
#*,
• 7HQ)
• G6>633HD'<2)
E5/G-3HJ4G3(7#E/@'4<523
M/37`
HQ>
a. IQ(>
 "š(V/HX78S
*U*Q3:2)E#-f
HJHX784dZHDTQ,qHQY7b
30_58:23G,
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=! >,?@!A ' in !>C 

 !"#$

• HJ(>
%HD<'7C&<4:U(M,
%")HJHQ5,
%D'd(<'(<G62]Y(E#
0N+T,
%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%
=! >,?@!A ' io !>C 

 !"#$
%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%
b. IQ(>
)*YTHQ/H(T/O(
&9XBHQHJ-\7bT>
qHQ#*).>
qHQHDHJ7b'A23G,
).(3+'(<HDJY5/HD4'((<21G/
*/Q</'(<:T((<'THDU*3.
Y,).#NHDE3;4HX5'HD'21Gb
,SE#36).H''3+'()
321).Y,2'35Y(T3K
E#Y)150'321:T*
+'U*,
• Œ(>
%'03AXK(EHD'('42'(0
'T'21G,
%=KE#(2OX6/321:TC,
%qHQT0E#T0_AH>0_
A6/0_A'21G/0_A*7b/0_A'14|D/
0_A23MD'/0_A2'&R</0_A-/0_A'1
4|A43,

=! >,?@!A ' Bi !>C 

 !"#$
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2.2.2.3. Đánh giá hiệu quả đào tạo:
23HQ)HDHJ2'''>
• ='i>E#1/EPHJ)-'0Y'E•
• ='B>E#7bZ)RE1H1•
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=! >,?@!A ' BB !>C 

 !"#$
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CHƯƠNG 3:
PHƯƠNG PHÁP NGHIÊN CỨU
3.1. TỔNG QUAN VỀ VẤN ĐỀ NGHIÊN CỨU:
?d)T#*T:T
#O(543HQ/MG6'+'4<#
 !"#$/0š(OY-QT
0Y'E(RU*,ID)(UT/O([
N5#(2))+'))/0123
<07',!:T#*HJ(<.:/
00]Xbb#*H>€F3
G•+'-,N"( `
'/O([103-/5;.HJ4<
#|(:HJ
O()#*-',
Qk,i%)#*(*<c+'#T

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*T:HJ#7',
3.2. TIẾN TRÌNH NGHIÊN CỨU:
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=! >,?@!A ' Bj !>C 

 !"#$
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Qk,B%1)#*
3.3. PHƯƠNG PHÁP THU THẬP THÔNG TIN:
3.3.1. Thu thập thông tin thứ cấp:
(T/7Z/*:HJ5;'>
<4<4#,
<4<>H43HQ/MG6'+'
#'0123<07'/-QU*/O(HJc4'
Hc01/c-`:,
4#>009(N2'E2
)#*T+'O(,/4/6V4{OOQ(O(:
HJT, 'THQ1/O(1)(01(/EE'
Z-/4/HD0OOY*'Z<7#2'11
T/-'YO(17:H/E'Z11H'
T/ZcO(7@'(030H'3,
3.3.2. Thu thập thông tin sơ cấp:
I5 -Q:/O(R1T'/03-4|43
P7'#()#*d(bk,i/43PRHJ2'4d
(. !"#$#HX78+'O(
1-W?@!A ',t(R103-4|1T'03
-;#3](]/HX78;HD
03-|(Z-'-Y(3Hd&:10123 HJ,
?#Y/O([1ZM01YY+';#,
3.3.2.1. Tổng thể và mẫu nghiên cứu: