ACKNOWLEDGEMENTS
I would like to express my sincere thanks to my supervisors Mrs. Nguyen
Minh Phuong for the wholehearted guidance that they gave me while I was doing this
research. I would love to show profound gratitude to them for their scholarly
instructions, critical comments, great encouragement and valuable materials. Without
these, the thesis could not have been completed.
Also, I am greatly owing to students of K40 – English major for their support.
Especially, I would like to indicate my special thanks to all the lecturers of FLF for
giving me the opportunity and permission to implement this thesis. My special thanks
go as well to my close friends for their enthusiasm and kindness in helping me.
Last but not least, I owe a debt of gratitude to my beloved family for their
support, encouragement and love, which were extremely important for the completion
of this thesis.

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ABSTRACT
This article aims to introduce some methods to improve basic IT skills for the
student of FLF along with the Technical English vocabulary for FLF studens, base on
knowledge from the IT community along with personal experience. By the way of
analyzing the strengths and weaknesses of Faculty Language Foreign students at
present My research will outlined some general informations which are shortcomings
of the IT skills for FLF student. Moreover this research will highlight the importance
of Technical English knowledge. The aspects which explored are the skills and
techniques required to be successful in the IT activities daily. From results of the
study, I also recommend some solutions and directions which are meaningful in
reality.

2


IT
PC

Meaning
Hanoi Pedagogical University No.2
Foreign Langue Faculty
Information Technology
Personal computer

5


PART A
INTRODUCTION
I. Rationale
First of all, we know that Information Technology has been appeared in
Vietnam so early, we can say that: It appears almost at the same time as the evolution
of IT in the world. In here, we can mention a memorable turning point in the IT Viet
Nam's development, that was in 1997, our country has turned the "dream of Internet"
into a reality by joining the global network. Up to now, Vietnam has become to be a
fastest growing Internet country in the region and one of the highest growth countries
in the world.
Going along with the IT development is the growth of the user community.
The percentage of Internet users in Vietnam has reached more than 50% of the
population, the Internet has expanded to all regions of ourcountry. Nearly 90% of
people use mobile phones, more than 40% that people use the internet on their mobile
phones. Now, 100% state agencies, especially education agencies, have their own
website. Finally, more than 95% of schools in Vietnam have taught knowledge of IT
for students.
Student is the age getting access to the internet more and more in our

personal experience and support from the community.

III. RESEARCH SCOPE
-

The study focuses on most problem about IT skills especially Technical
English.

-

The target users are HPU2’s student in general and FLF’s student in particular.

IV. RESEARCH METHOD
To obtain the results of this study, the following instruments are applied:
Qualitative, Inderence method, Interpretation and Report Writing.
V. RESEARCH TASKS
The study involves completing the following tasks:
-

To provide some IT skills required for a student.

-

To point out the FLF’s student’s weakness in solving IT problem.

-

To provide the right solutions.

-

Part C: CONCLUSION provide conclusion and summary.
Finally, References.

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PART B
DEVELOPMENT
CHAPTER I
THEORETICAL BACKGROUND

I.1. LITERATURE REVIEW
IT skills is one of the new skills in the era of digital technology, it includes all
the fields of information technology. For some people in t–he IT industry, they will
understand what IT skills people need. But with some community components, people
are quite familiar with IT concepts. In fact, there is a small number of students learn
outside of the specialistic IT in Vietnam, that does not have much IT skills, even basic
computer skills are not well understood.
In the age of IT influencing every aspect of society, the learning of basic
knowledge is becoming very necessary especially with students. Moreover, IT
students as well as FLF students also need more knowledge of the technical English.
It is a very modern and it is also quite difficult to update daily. Therefore, equipping
students with basic IT skills and knowledge of technical English vocabulary is a very
important mission to prepare for your future career.
This paper will synthesize many definitions and theories for improving basic
IT skills and technical English vocabulary for students. This research paper may have
many shortcomings in the implementation process, so I look forward to receiving
more valuable feedback and practical comments from everyone so that I can further
improve this research.
I.2. WHAT IS THE IT SKILLS ?

Technical support
Technical support (often shortened to tech support) refers to a plethora of

services by which enterprises provide assistance to users of technology products such
as mobile phones, televisions, computers, software products or other informatic,
electronic or mechanical goods. In general, technical support services address specific
problems with a product or service rather than the provision of training,
customization, or other support services. Most companies offer technical support for
the products they sell, either freely available or for a fee. Technical support may be
delivered over by e-mail, live support software on a website, or a tool where users can
log a call or incident. Larger organizations frequently have internal technical support
available to their staff for computer-related problems. The Internet can also be a good
source for freely available tech support, where experienced users help users find
solutions to their problems. In addition, some fee-based service companies charge for
premium technical support services.
•

According to Wiki
Web development
Web development is a broad term for the work involved in developing a web

site for the Internet (World Wide Web) or an intranet (a private network). Web
development can range from developing the simplest static single page of plain text to
the most complex web-based internet applications, electronic businesses, and social
network services. A more comprehensive list of tasks to which web development
commonly refers, may include web engineering, web design, web content

10




According to Business News
Mobile applications and device management
Mobile device management (MDM) is the administrative area dealing with

deploying, securing, monitoring, integrating and managing mobile devices, such as
smartphones, tablets and laptops, in the workplace. The intent of MDM is to optimize
the functionality and security of mobile devices within the enterprise, while
simultaneously protecting the corporate network.
According to Mobilecomputing

11


•

Networking
Networking is a process that fosters the exchange of information and ideas

among individuals or groups that share common interests. Networking may fall into
one of two categories: social or business. Less commonly in finance, the term
"networking" may also refer to the setting up and operation of a physical computer
network
•

According to Investopedia
Big data
Big data is a term for data sets that are so large or complex that traditional data

processing application software is inadequate to deal with them. Challenges include

Apart from the general course IT teaching to students, this study will indicate
the necessary IT skills to students in reality that I have found out. These skills are
mainly computer skills.
IT skills is called something like “end user computing skills” or in a same
word “how to use a computer”. Why do I think that ?
As I mentioned above IT skills have a lot of variety and complexity. At our
students' level, I emphasize that the skills required to achieve one of these skill. It is
Technical Support. Technical Support is a skill that involves solving all the technical
problems encountered while using software as well as getting a hardware failure. The
basis of Technical Support skills is a mixture of:
- Getting your PC to do what you want it to do.
- Understanding what computer can help you, how it does that.
1. Getting your PC to do what you want it to do
Computers, they are machines have "CPU-brain” and they still need to be
“Training”. Computer is a supporter, but it also needs the boss to make decisions. And
the user, you-the boss, must give the job for it to do, otherwise it will not do anything
either.
For example: if you tell it to type some text, it probably will not know what
you want to type anything, only to help you by implement the text - the data inputted.
Then, you want it to align or change the font. The computer also only offers options,

13


recommends for you, no permission to decide.
OK, so we are users and we are also the guides for this powerful assistant. The
difficulty started here, how do we get the IT skills to guide this “heavyheaded”
assistant. Learning to get your PC to do what you want to do is the first procees of
equipping myself IT skills.
2. Understanding what computer can help you, how it does that

English keyword.
Solve: Way to resolve a problem yourself with technical instruction.
Catch: Way to catching up latest technology.
Prepare: Always get ready to new Technology English vocabulary.
It is also all part needed for IT skills and Technical English.

I.3. THE IMPORTANCE OF TECHNICAL ENGLISH IN IMPROVING IT

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SKILLS
I.3.a. The importance of English in IT
Employees in the Information Technology career in addition to good at
Technical expertise, it's also very good at English for Information Technology. It will
shorten the distance of the way to succeed in career. Entering this century, humankind
has witnessed the rapid development of Information Technology - a field grows up
day by day in the world.
Every day, every hour, there are many inventions, breakthoughs invented.
Today, maybe this technology is advanced, but it also may be outdated tomorrow by
newer and more modern inventions. Therefore, the work which updating the
specialized knowledge for an IT-er is very important.
However, the new knowledge of Information Technology is mainly written in
English. Of course, we can't wait until people translate these documents then you
know it. So you are backward already.
Information technology must be updated daily. Because Information
Technology is a field which originating from foreign countries, the pharse and
terminological used in the tutorial are mostly in English or Vietnamized. However,
some words translated to Vietnamese can not fully describe its true meaning. So
knowing those words in English is the best way to get the profound of your field.

issues. The harmonious combination between IT skills and Foreign Language is the
key to open the door of success in future.
I.4. ESSENTIAL ELEMENTS TO ACHIEVE IT SKILLS IN FLF STUDENT
I.4.a. Material elements
IT is the most modern and advanced industry. At least, the IT equipment is
certainly in accord with the practical conditions. Maybe it is not the latest, but it also
relevant to our present life.
Vietnamese people have an idiom: “An cư lạc nghiệp” it means: "to live and
work in peace and contentment". Hardware investment is the investment for your
future. From myself experience and introduction of social advertise, I will suggest
some material element which is needed in process of IT training.
The basic components for IT skills training now are:
- Computer.
- Smartphone.
- Internet.
• Computer:
Surely you can not use a big computer as a classroom to work (if you have a
computer like that, you certainly would be an antique collector). In here, I am
referring to laptops made by many manufactures such as Apple, Asus, Dell, HP, Acer,
… many kinds from thick to slim, from plastic skin to metal skin, ... Some students
even have both laptop and desktop. All of them in common is highly configurable,
well-power to learning, entertainment and working inneed.
Of course, the cost of these computers is so high. most of people think that the
stronger the machine, the powerful performance. That is true, but in my opinion, it is
really wasteful if the machine is strong but you do not take full advantage of it. Most
HPU2's students are girl, so they are very inexperienced when choosing to buy a

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Samsung, Oppo, Asus, ... has bring this standard to the low price
segment about 3-6 milion VietNamDong.
 CPU: at least dual core, speed 1 GHz – Most of smartphone from 2012
has meet this standard.
 Ram: at least 2 GB memory – Most of low price smartphone from
2014 has equipped.
 Storage: Recommend at least 8 GB internal storage and can be
expanded via external storage such as memory card.
 Other standard such as high capacity of battery, best sensor of camera,

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loud speaker, uni-body design, ….
In summary, the phone need be ensured quality, stabilitty during usetime about
3 years.
• Internet
This is an indispensable element in today's modern bridge that connects all
human knowledge to your own computer. The internet is a great symbol associated
with the birth and development of IT for almost half a century. The mission of the
internet is to connect people everywhere, everytime with the fastest speed.
In learning, internet is a great library, containing the knowledge for us to
discover forever. Internet is modernized and advanced day-by-day, from super-slow
copper cables that barely transmit kilobyte-size web pages, then the invention of fiber
cable which provide us with amazing speed, can transmit a movie in 4K quality just in
a short time. Wireless technology also grows equally well. It brings the internet to you
when you are everywhere with the speed is no less the speed of fiber cable. Even in
the future, 5G wireless technology will perform the power 5 times as strong of fiber
cable now.
Learning is the race of accquiring knowledge. The internet has instant

liberation both physical and mental. It can be seen that the human factor interferes in
all activities. From work performance, type of work, how to do work, etc … all is
decided by human. Therefore, the human factor training is also very difficult when it
lacks consistency and thorough.
After that, all of them share some of the same requirements when we mention
to human factor, I'll cite some of the general characteristics that I think it will suit for
students of HPU2:
 Hardworking and Steady: “Diligence is the mother of good fortune”,
“Practice makes perfect”. Hardworking is the first qualification you
need when joining a job. It shows that you are alway strict about your
job. IT itself is very hard work and long-term operation. Have you ever
seen any picture of programmer guy staying overnight with the
computer ever? In addition, you also need to be steady, surely when
you work you will face some difficulties or words to lower your will.
These two characteristics combined directly will mainly decide your
study quality.
 Consistency and Creativity: Consistency in fact is that you have to
know what kind of path you are taking, do not give up your job to
move on to something else just because you find it interesting in shortterm. You also need to explore and test new things then share with
others, in other words, you need creativity in the work. In IT activities,
the creation of new methods is very important to save time and health.
 Honest and Modest: You should not hide the gaps in your knowledge,
which will make it even harder for you to face with bigger problems.
Please go ahead and ask instructor when you can not find a
troubleshoot to fix a problem in a short time. And the most important
factor which I prompt you at last: “Keep to be modest about your
knowledge achievements”.

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because IT itself is constantly innovating day by day.
 Their personality is very fun and sometimes mischievous. They are
ready to give you feedback on what they are wondering and confusing
anytime by the friendly and fun way for both partners. Their ability to
work in group and work as a team is good. They are also very friendly
as they always share knowledge and information with those who are

20


less knowledgeable.
→ It is very useful, IT always emphasizes teamwork, it helps to reduce
pressure and increase work efficiency.
As such, in general, foreign language students have a lot of strengths
appropriate to the acquisition of IT skills - a job that requires many adaptability and
agility.
I.5.b. Disadvantage
Although there are many advantages, they also have their own disadvantages
which in my opinion is due to objective conditions. My essay can indicate some of
shortcomings:
- Firstly, HPU2 in general and FLF in particular have less conditions to
teach "Technical English subjects" or some equal direction for
students. This is a common subject in technical schools such as Hanoi
University of Science and Technology, Hanoi University of Industry,
etc … On the practical side, this is not necessary subject for
pedagogical school, but it will be more suitable for students of Faculty
of Foregin Langugue and Faculty of Information Technology. It is an
important subject when it comes to subject system.
- Women often have little curiosity about computers. When referring to
women, we can think about the best of dexterity such as many

II.1.1.a. Lacking of basic software for OS
Are you trying to edit the text or design a presentation? You need a computer
to do it, but you do not know what software to use? When you know the software you
need but you can not install because of lack of some add-ons that come with it? ... etc
… Briefly you are lacking in software.
If you just lack the software is very simple, but in fact not. You encounter a
series of messages like: lack of Microsoft Framework, lack of DLL file, lack of JAVA,
... and countless other problems that you do not understand. Some people like me, for
example, I went to find and install the missing things. So, from missing a piece of
software, I realized I lacked some other software.
However, the lack of the basic software is quite rare, because when installing
the Operating System (OS), the technician will pre-set for you to limit the trouble
maybe occurred. Although technicians available fully prepared for you, in the process
of using computers, basic software has malfunctioned by user error in controlled,
malware attacked or simply expired.
Many FLF students are very clever, they can find and install it by itself after
overlooking problem. Here are the indispensable components in the operating system
and its use:
• Adobe Flash Player: Support to play media element in Web.
• Java: Support to work at many applications.
• Codec Pack: Support to encoding any audio or video format.

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•
•
•

Microsoft Visual C++: Support to start any graphic application.

angry in that situation.
In process of studying, FLF student must install many application, they also
don’t know this problem are occurred gradually to them. The topic you are interested
in is also the problem that most computer users, laptops encounter in the process of
using. You notice that your computer starts up too long, running slowly. Although you

23


have tried to run small programs, you still can not escape the problem, and you do not
have much time waiting for your computer to handle the problem. To solve this
problem, most of the first thing that users think is to upgrade the configuration of the
machine. However, it is not such an optimal solution beacause it doesn’t relevant if
you still don’t optimize your software. In fact, there are many solutions that can help
you fix this problem without having to upgrade your machine configuration, both
costly and time consuming. Just a little knowledge and skills can overcome this
problem.
During the work process, your computer will produce a lot of junk files, the
hard drive is worn out of data, the windows operating system generally but also very
error-prone for many reasons, you delete the wrong file Your computer is infected by
a virus, or your cache is full, which can lead to the operating system not running at all.
Some cause to this:
• Too many startup items: In the process of using the computer, users will install
a lot of software for their purposes, the software usually installs some software
which will run in automatic when booting to Windows. Users often do not pay
attention to this and just launch the software without knowing that the
computer is running the background application at startup. If your computer is
too powerful, you will hardly notice this, but anyway your machine seems to
•



II.1.1.d. Software copyright issues
Software for FLF student's is usually paid, such as dictionaries, listening
software, checking grammar software. Because of many unfavorable conditions,
students usually find some cracking solutions to unlock, use pirated software to study.
Most of the software made, to meet the needs of some users and how do users
pay for the software copyright? Force the software manufacturer to give users a trial
of their product, usually a trial period of 30 days, some software only for a trial of 15
days or 7 days. After you expire trial, the software will automatically ask you to buy
the license, the software expires trial and you can no longer use the software.
In the world as well as in Vietnam, there are computer experts, they know the
software, understand the operating mechanism of the software and they have created
the software that is responsible for activating counterfeit software. IT people call it
cracking software or keygen, or license (key license) .... There is another name, to
bypass the copyrighted software. After using the crack or keygen software you can
use the software to buy the copyright for a long time rather than 30 days trial.
So why does the software have freeware? Maybe people do not charge you
money but it does not mean free. Your behavior is being monitored by software,
which may inform you about stolen, virus and malware, Troyans, and so on. Or you
are constantly being spoofed by the occasional software that shows up to buy a pro for
only $10. In the world of profitable software, it's profitable for the majority of users to
pay for free and the fraction of users who pay for it.
As far as I know, Vietnam completely blocks software piracy like the world.
But there is a problem that our country is too poor, our people are too poor, to buy a
computer for their children to sell her mother pigs, selling some of his father bought
buffalo. So if the tightly lock the copyright, why the Vietnamese have the opportunity
to receive advanced technology, how can our country develop ... so that the leader of
IT national closed eyes for copyright in a while long.
Finally, to encourage stability in the work process as well as compliance with
the national scheme on copyright issues, I suggest FLF students that they should be