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MINISTRY OF TRANSPORTATION

MINISTRY OF EDUCATION & TRAINING

VIETNAM MARITIME UNIVERSITY

STUDENT NAME: NGUYEN LE HOANG

DISSERTATION
GLOBAL STUDIES AND MARITIME AFFAIRS

RECOMMENDATIONS TO IMPROVE THE FREIGHT
FORWARDING SERVICES FOR LCL CARGOES AT DUYEN
HAI ROAD TRANSPORT CO., LTD

HAI PHONG – 2015


MINISTRY OF TRANSPORTATION

MINISTRY OF EDUCATION & TRAINING

VIETNAM MARITIME UNIVERSITY

STUDENT NAME: NGUYEN LE HOANG
CLASS: GMA 02

DISSERTATION
GLOBAL STUDIES AND MARITIME AFFAIRS

operations to create a competitive advantage for them. Foreseeing the importance of
training and high-quality workforce recruitment in the foreign trade sector, many
companies have taken the initiative to contact cooperation with universities, help
creating conditions for students practice and working in the real environment
combined with the knowledge about foreign trade techniques they were taught at
school.
Vietnam Maritime University is one of these universities which already applied this
model successfully. Thanks to the help from the International School of Education
(ISE), ISE students has been given chances to practice in import and export business,
logistics and transportation companies to be able to apply the knowledge learned into
real business. During the practice times, I had a chance to practice at Duyen Hai Road
Transport Co., LTD (TASA TRANSPORT), one Member Company of DUYEN HAI
MULTIMODAL TRANSPORT JSC (TASA DUYEN HAI). Duyen Hai Road
Transport Co., LTD is a company which specialized in road transportation, freight
forwarding process, import and export through Haiphong port and the other ports in
surrounding area. In this time, I was allow to know not only about freight forwarding
services, how does it operate but also know many things in real life that I never know
before. Now, I would like to present my dissertation about recommendations to
improve the LCL freight forwarding services at Duyen Hai Road Transport Co., LTD.
I also want to give my thanks to the general director and all the staff of Duyen Hai
Road Transport Co., LTD who allowed me to practice at the company
I declare that this report is my own unaided work. It has not been submitted
before.
If violated, I am solely responsible for and bear the punishments of the Institution and
University.
Student Name and Signature
Nguyen Le Hoang

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List of table ............................................................................................................... vi
INTRODUCTION ................................................................................................... 1
1. The importance of the topic .................................................................................... 1
2. Research structure................................................................................................... 1
3. Research Object ...................................................................................................... 1
4. Research Scope ....................................................................................................... 1
5. Research Method .................................................................................................... 2
CHAPTER 1: LITERATURE REVIEW ................................................................ 3
1.1 Definition of freight forwarding services ............................................................. 3
1.2 Freight forwarder .................................................................................................. 3
1.3 Forwarder responsibility and rights ....................................................................... 4
1.4 Forwarder liability ................................................................................................ 5
1.5 LCL freight forwarding process ............................................................................ 6
1.5.1 The definition of LCL cargo .............................................................................. 6
1.5.2 Consolidator ...................................................................................................... 6
1.5.3 General LCL forwarding process ....................................................................... 6
1.6 Legal basis framework ........................................................................................ 11
CHAPTER 2: THE SITUATION OF LCL FREIGHT FORWARDING
SERVICES AT DUYEN HAI ROAD TRANSPORT CO., LTD.......................... 12
2.1 Introduction about company ............................................................................... 12
2.1.1 Introduction about Duyen Hai Multimodal Transport JSC (TASA Duyen Hai) 12
2.1.2 History ............................................................................................................. 13
2.1.3 Functions ......................................................................................................... 13
2.1.4 Organization .................................................................................................... 14
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Less than container load

CFS

Container Freight Station

D/O

Delivery Order

B/L

Bill of Lading

C/O

Certificate of origin

EIR

Equipment Interchange Receipt

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RECOMMENDATIONS TO IMPROVE THE FREIGHT FORWARDING SERVICES FOR LCL

trading, increase the efficiency of foreign trading.
Understand the importance of freight forwarding services; I would like to choose
the topic: “Recommendations to improve LCL freight forwarding services at Duyen
Hai Road Transport Co., ltd” to write in this dissertation.
Research Structures
1. Introduction
2. Chapter 1: Methodology
3. Chapter 2: The situation of LCL forwarding services at Duyen Hai Road
Transport Co., LTD
4. Chapter 3: Evaluation and recommendations
5. Conclusions
Research Object
Besides learning about Duyen Hai Road Transport Co., ltd, the research object of
this dissertation is to clarify the cargo forwarding activities, the reality or current
status of LCL cargoes activities at Duyen Hai Road Transport Co., ltd. From these
activities to point out the advantages and disadvantages, the difficulties, strength
and limitations of the company with LCL cargoes activities, and in the last part
solutions and recommendations to solve will be proposed.
Research Scope-subject
Research Subject: the freight forwarding services for importing and exporting
LCL cargoes at Duyen Hai Road Transport Co., ltd
Research Scope: The reality and current status of operative LCL cargoes
activities at Duyen Hai Road Transport Co., ltd
Research Method
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