Nguyen Thi Thu B - FBE - C47
INTRODUCTION
1. Rationale
As we know, among a lot of resources in an organization, human plays the most
important role in bringing success for the organization. In fact, an enterprise with strong
financial resource just makes no sense without human resource. Hardly, any activity in
an enterprise is left untouched directly or indirectly by people. Therefore, if making use
of this resource, an enterprise will have big advantages to compete with other enterprises
in international market. The first step to build a skillful team of employers is
recruitment. Making a good recruitment process helps an enterprise have a reasonable
organizational structure and be strong enough to survive and develop.
On studying the recruitment process at the company, I decide to choose the
research project “Situation of recruitment of TOTO Vietnam Co., Ltd; recommendations
to improve the quality of recruitment”.
2. Objectives
The objectives of the project are to analyze the situation of recruitment at TOTO
Vietnam Co., Ltd; identify the existing problems and give some recommendations to
improve the quality of recruitment.
3. Methodology
The methodologies using to conduct this research project are analysis and
synthesis materials, reports in the company; observation, and interviews for information.
4. Scope of the study
Among many other aspects of human resource management, the study just focuses
on the situation of recruitment at TOTO Vietnam Co., Ltd and gives recommendation to
improve the effectiveness of recruitment at the company.
Nguyen Thi Thu B - FBE - C47
5. Structure of the study
This research is divided into three main chapters:
Chapter 1: Overview of TOTO Vietnam Co., Ltd
Chapter 2: Current situation of recruitment of TOTO Vietnam Co., Ltd
Chapter 3: Recommendations to improve the quality of recruitment of TOTO

water heaters, whirlpool bathtubs, high-tech toilets, "washlets" (microcomputer-
Nguyen Thi Thu B - FBE - C47
controlled toilet seats with a warm-water washing feature), precision measuring tools,
optical connectors, and magnetic discs contributed to explosive growth in sales in the
1980s. In 1986 TOTO established the Cera Trading Company, the function of which
was to import and market other manufacturers' plumbing products in an effort to expand
TOTO's total market share. Beginning with the company's first joint venture with
Kawasaki in 1986, resulting in the formation of the Nihron Yupro Corporation, TOTO
was by the end of the 1980s doing business in France, Germany, Indonesia, Korea,
Thailand, Hong Kong, Taiwan, and the People's Republic of China.
Further overseas expansion came in the 1990s. TOTO entered the U.S. market in
1990 through the formation of a sales company called TOTO Kiki U.S.A., Inc. In 1992
TOTO expanded its U.S. presence with the opening of a facility for the manufacture of
water-saving toilets, which was located in Atlanta and was operated through a newly
formed subsidiary, TOTO Industries (Atlanta), Inc. The success of this venture led to the
addition in 1996 of a second plant to the Atlanta operations. Also in 1996 TOTO
established a third U.S. subsidiary--TOTO U.S.A., Inc.--which was set up to coordinate
the company's U.S. activities. China was a second market that TOTO targeted for
significant expansion in the 1990s. In fiscal 1994 the Beijing TOTO Co., Ltd. was
established to produce toilets and other sanitary ware. In June 1996 Nanjing TOTO Co.,
Ltd. began production of cast-iron bathtubs, and one month later TOTO Dalian Co., Ltd.
began making faucets. In 1995 TOTO set up TOTO (China) Co., Ltd. to coordinate the
company's overall activities in that nation.
To further increase its line of new products, TOTO completed construction in
1991 of a new research and development laboratory at the Chigasaki plant. Among the
new products that TOTO subsequently introduced was the Revlis (Silver) line of water-
related products designed for senior citizens.
The most important milestones of TOTO Co., Ltd:
Nguyen Thi Thu B - FBE - C47
1917 TOTO Ltd. was established as Japan’s first manufacturer of vitreous china ware

In China: TOTO China Co., Ltd; Beijing TOTO Co., Ltd; TOTO Dalian Co., Ltd;
Nanjing TOTO Co., Ltd
In USA: TOTO U.S.A., Inc; TOTO Kiki U.S.A., Inc
In Hong Kong: TOTO Kiki (H.K.) Ltd
In Viet Nam: TOTO Vietnam Co., Ltd
In Germany: TOTO Europe GmbH, TOTO Germany GmbH
In Singapore: TOTO Asia Ocenia Pte .Ltd
1.2. Introduction to TOTO Vietnam Co., Ltd
1.2.1. The establishment and development of TOTO Vietnam Co., Ltd
TOTO Vietnam Co., Ltd which was found in 2002 is one of the international
subsidiary companies of TOTO Co., Ltd. It is a 100% Foreign Investment Company.
The Company has two branches which are based in Hanoi and in Ho Chi Minh City. The
following information is the details of the company:
Company name: TOTO VIETNAM Co., Ltd.
Address: Lot F-1, Thang Long industrial Park, Dong Anh, Ha Noi, Vietnam
Tel: (84-4) 38811926
Fax: (84-4) 38811928
Date of Establishment: 1 March, 2002
Operation Start: March, 2004
General Director: Mr. Takeshima Koji
Investment License, No. : 012043000171
Investment Capital: US$ 75,000,000
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Legal Capital: US$ 40,000,000
Site Area: 72,023m
2
Production capacity: 1,100,000 pcs annually
No. of employees: 1,839 people from the local population and 9 foreigners
Email: [email protected]
Website: www.totovn.com

invested for the first factory and USD 48million was invested for the second factory.
Toto Vietnam’s first factory is in charge of making plastic mould and they can
make 2 to 3 times per day. The second factory is responsible for robots machines, Resin
mounding purpose and they can make up to 72 times per day.
Toto Vietnam focus more on exports as 60% of the goods are exported to other
countries and 40% of the goods is produced for the domestic. Raw materials are
obtained from Vietnam itself and from countries like Australia and China. The goods are
produced in Vietnam and then shipped to East Asia Countries, USA and Germany.
The most important milestones of TOTO Vietnam Co., Ltd:
Receiving Investment License: 01 March, 2002
Ground Breaking Ceremony of 1
st
Factory: 27 August, 2002
Opening Ceremony of 1st Factory: 01 March, 2004
Oversea export: 15 March, 2004
Ground Breaking Ceremony of 2
nd
Factory: 28 February, 2005
Opening Ceremony of 2nd Factory: 08 September, 2006
Receiving Certificate:
- ISO 9001-2000: 05 April, 2005
- JIS A5207 : 03 August, 2006
- JIS B2601 :16 January, 2009
- ISO 14001-2004 : 15 January, 2008
1.2.3. The lines of business of TOTO Vietnam Co., Ltd
The main business lines of the company are machineries and equipments
including:
Nguyen Thi Thu B - FBE - C47
• Manufacturing; selling and exporting all kinds of sanitary were and any other
equipment related to sanitary ware;