Name:
Class:
TEST
Paper: English for Tourism
Duartion: 45 minutes
I. Put the sentences in the correct order to make a complete conversation:
a. Yes, that’s right. A single room with shower for three nights.
b. Good evening, madam. May I help you?
c. One moment, madam. I’ll check.
d. Thank you.
e. Good evening.
f. Yes, my name,s Johansson. I book a single room for these nights.
g. right. Have you got a pen?
h. Oh, I see. I didn’t see it.
i. Would you like to fill in the registration card, please?
j. Good.
k. There’s one on the desk there, madam.
1……, 2……, 3……, 4……., 5……., 6……., 7……., 8……., 9……., 10……., 11…….
II. Complete the dialogue:
Helping guest to change his room
R. Reception, 1………….may I help you?
G. Hello. I’m in 2………….406. My name is Helen Smith. I’d like to move.
R. Good morning Mrs Helen Smith. Could you kindly 3………….me why you’d like to
move.
G. My room is near the lift. It’s very noisy. I haven’t 4………….able to sleep for two nights.
R. Oh, I’m 5………….to hear that. What 6………….of room would you like to move to,
Mrs Helen Smith?
G. I’d like a new room 7………….the same size as my old one.
R. Certainly, your room 8………….is 416. Would you like to move now?
G. Yes, I would.
R. Our porter will help you with the luggage. He’s 9………….

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