Windows
®
2000
Professional
MCSE
Gord Barker, MCSE
Douglas Harrison, MCSE
Exam 70-210
TRAINING GUIDE
00 0965-3 fm 07.26.00 10:33 Page i
ii
MCSE TRAINING GUIDE: WINDOWS 2000 PROFESSIONAL
MCSE T
RAINING
G
UIDE
:
(E
XAM
70-210) ICA W
INDOWS
2000 P
ROFESSIONAL
Copyright  2000 by New Riders Publishing
All rights reserved. No part of this book shall be reproduced, stored in a
retrieval system, or transmitted by any means, electronic, mechanical,
photocopying, recording, or otherwise, without written permission from
the publisher. No patent liability is assumed with respect to the use of the
information contained herein. Although every precaution has been taken
in the preparation of this book, the publisher and author(s) assume no
responsibility for errors or omissions. Neither is any liability assumed for

á Technically accurate content, based on sampling of text.
PUBLISHER
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MANAGING EDITOR
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DEVELOPMENT EDITOR
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PROJECT EDITOR
John Rahm
COPY EDITOR
Daryl Kessler
TECHNICAL REVIEWERS
Larry Chambers
Marc Savage
SOFTWARE DEVELOPMENT
SPECIALIST
Michael Hunter
INDEXER
Christine Karpeles
PROOFREADER
Debra Neel

......................................................................................................................
407
7 Implementing, Monitoring, and Troubleshooting Security
............................................
495
Part II Final Review
Fast Facts
..............................................................................................................................................
597
Study and Exam Prep Tips
............................................................................................................
629
Practice Exam
......................................................................................................................................
643
Part III Appendices
A Overview of the Certification Process
......................................................................................
671
B What's on the CD-ROM
..............................................................................................................
683
C Using the ExamGear, Training Guide Edition Software
..................................................
685
Index
......................................................................................................................................................
711
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iv

26
Phase 1—Running the Setup Program
..............................................................................
27
Phase 2—Completing the Setup Wizard
............................................................................
28
Phase 3—Installing Networking Components
................................................................
28
Phase 4—Completing the Installation
................................................................................
29
Manually Installing Windows 2000 Professional
..................................................................
30
Installing from a Local CD
......................................................................................................
30
Installing Over a Network
........................................................................................................
33
Automating the Installation Process
............................................................................................
34
Creating Unattended Installation Files
................................................................................
35
Remote Installation Services (RIS)
......................................................................................

MCSE TRAINING GUIDE: WINDOWS 2000 PROFESSIONAL
Service Pack Deployment
................................................................................................................
75
Troubleshooting the Installation Process
..................................................................................
75
Exercises
............................................................................................................................................
79
Review Questions
........................................................................................................................
83
Exam Questions
............................................................................................................................
83
Answers to Review Questions
................................................................................................
90
Answers to Exam Questions
....................................................................................................
91
2 Implementing and Conducting Administration of Resources 97
Introduction
......................................................................................................................................
101
Managing Network Resources
....................................................................................................
101
Securing Network Resources

....................................................................................................................
143
Managing Print Jobs
................................................................................................................
150
Managing Printers Using a Web Browser
........................................................................
151
Exercises
........................................................................................................................................
156
Review Questions
......................................................................................................................
159
Exam Questions
........................................................................................................................
160
Answers to Review Questions
..............................................................................................
167
Answers to Exam Questions
..................................................................................................
168
3 Implementing, Managing, and Troubleshooting Hardware
Devices and Drivers 175
Introduction
......................................................................................................................................
179
Installing Hardware
........................................................................................................................

197
Removable Media
......................................................................................................................
201
Display Devices
................................................................................................................................
206
Multiple Display Support
......................................................................................................
206
Video Adapters
............................................................................................................................
209
Mobile Computing
..........................................................................................................................
211
Power Management
..................................................................................................................
211
Card Services
................................................................................................................................
214
Input and Output (I/O) Devices
............................................................................................
215
Configuring Input and Output (I/O) Devices
..............................................................
215
Configuring Accessibility Options
......................................................................................

252
Answers to Review Questions
..............................................................................................
258
Answers to Exam Questions
..................................................................................................
259
4 Monitoring and Optimizing System Performance
and Reliability 263
Introduction
......................................................................................................................................
268
Managing and Troubleshooting Driver Signing
..................................................................
268
Digitally Signing a File
............................................................................................................
268
System File Checker
..................................................................................................................
270
Configuring, Managing, and Troubleshooting the Task Scheduler
..........................
271
Task Scheduler and the AT Command
............................................................................
271
Creating a Scheduled Task
....................................................................................................
271

......................................................................
290
Monitoring Network Performance
....................................................................................
296
Optimizing and Troubleshooting Application Performance
....................................
305
Managing Hardware Profiles
......................................................................................................
308
Creating a New Hardware Profile
......................................................................................
309
Recovering System and User Data
............................................................................................
310
Recovering System and User Data by Using Windows Backup
............................
310
Troubleshooting System Restoration Using Safe Mode
............................................
316
Using the Windows 2000 Recovery Console
................................................................
327
Configuring the Windows 2000 Recovery Console
....................................................
328
Troubleshooting Stop Errors

Configuring Regional Options
............................................................................................
368
Configuring Accessibility Options
......................................................................................
370
Installing and Configuring Applications
................................................................................
373
Add/Remove Programs
............................................................................................................
374
Windows Installer
......................................................................................................................
377
Publishing ZAP files
................................................................................................................
380
00 0965-3 fm 07.26.00 10:33 Page viii
CONTENTS
ix
Securing the Desktop Using Security Policies
......................................................................
381
Implementing Security on a Local Computer
..............................................................
383
IP Security Policy
......................................................................................................................
387

......................................................................................................................................
410
The Windows 2000 Professional Networking Model
......................................................
410
Windows 2000 Networking Versus the OSI Reference Model
....................................
411
NDIS-Compatible Network Adapter Card Drivers
....................................................
412
NDIS 5.0
......................................................................................................................................
413
Network Protocols
....................................................................................................................
415
Transport Driver Interface
......................................................................................................
420
Network Application Programming Interfaces
..............................................................
420
Interprocess Communication
..............................................................................................
421
Basic Network Services
............................................................................................................
424
Interoperating with Other Networks

......................................................................................................
436
Windows Internet Name Service (WINS)
......................................................................
437
Domain Name Systems (DNS) Server Address
............................................................
438
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x
MCSE TRAINING GUIDE: WINDOWS 2000 PROFESSIONAL
Understanding DHCP
............................................................................................................
439
Manually Configuring TCP/IP
............................................................................................
440
Name Resolution with TCP/IP
..........................................................................................
440
Advanced TCP/IP Configuration
......................................................................................
441
Connecting to Computers by Using Dial-up Networking
............................................
444
Line Protocols
..............................................................................................................................
445
Installing a Dial-Up Networking Connection

................................................................................................
457
Resolving Host Names in TCP/IP
......................................................................................
460
Identifying Name Resolution Problems
..........................................................................
469
Exercises
........................................................................................................................................
477
Review Questions
......................................................................................................................
481
Exam Questions
........................................................................................................................
481
Review Answers
..........................................................................................................................
489
Answers to Exam Questions
..............................................................................
490
7 Implementing, Monitoring, and Troubleshooting Security 495
Introduction
......................................................................................................................................
498
User and Group Management
....................................................................................................
498

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CONTENTS
xi
Monitoring Security Events
........................................................................................................
553
Event Logs and the Event Viewer
......................................................................................
553
Audit Policies
..............................................................................................................................
557
Windows 2000 Security Configurations
................................................................................
561
Basic and Advanced Security Templates
..........................................................................
562
Configure System Security
....................................................................................................
564
Validating a Security Configuration
..................................................................................
568
Encrypting File System (EFS)
....................................................................................................
570
Exercises
........................................................................................................................................
576

......................................
599
Best Practices
..............................................................................................................................
601
Sharing Printer Resources
......................................................................................................
601
Implementing, Managing, and Troubleshooting Hardware Devices
and Drivers
......................................................................................................................................
602
CD-ROM and DVD Devices
..............................................................................................
603
Hard Disk Devices
....................................................................................................................
603
Removable Storage
....................................................................................................................
603
Multiple Displays
......................................................................................................................
603
Power Management
..................................................................................................................
603
Card Services
................................................................................................................................
603

Using and Synchronizing Offline Files
............................................................................
607
Performance Monitoring
......................................................................................................
607
Hardware Profiles
......................................................................................................................
610
Recovering System and User Data Using Backup
........................................................
610
Booting your Computer Using Safe Mode
....................................................................
611
Last Known Good Configuration
......................................................................................
611
Configuring the Windows 2000 Recovery Console
....................................................
612
Configuring and Troubleshooting the Desktop Environment
......................................
612
User Profiles
..................................................................................................................................
612
Configuring Support for Multiple Languages
................................................................
612

616
Adding and Configuring Network Components
........................................................
616
IP Addressing
..............................................................................................................................
616
Subnet Mask
................................................................................................................................
617
Default Gateway (Router)
......................................................................................................
618
Windows Internet Name Service (WINS)
......................................................................
618
Domain Name Systems (DNS) Server Address
............................................................
618
Understanding DHCP
............................................................................................................
618
Virtual Private Networks (VPN)
........................................................................................
618
Point-to-Point Tunneling Protocol (PPTP)
....................................................................
619
Layer 2 Tunneling Protocol (L2TP)
..................................................................................

622
Groups
............................................................................................................................................
623
User Rights
..................................................................................................................................
625
Audit Policies
..............................................................................................................................
626
Windows 2000 Security Configurations
..........................................................................
626
Encrypting File System
............................................................................................................
627
Study and Exam Prep Tips 629
Learning Styles
..................................................................................................................................
629
Study Tips
............................................................................................................................................
630
Study Strategies
..........................................................................................................................
630
Pre-Testing Yourself
..................................................................................................................
631
Exam Prep Tips

..........................................................................................................
672
How to Become a Microsoft Certified Professional
....................................................
672
How to Become a Microsoft Certified Professional+Internet
................................
673
How to Become a Microsoft Certified Professional+Site Building
......................
673
How to Become a Microsoft Certified Database Administrator
............................
673
How to Become a Microsoft Certified Systems Engineer
........................................
674
How to Become a Microsoft Certified Systems Engineer+Internet
......................
677
How to Become a Microsoft Certified Solution Developer
....................................
677
Becoming a Microsoft Certified Trainer
..........................................................................
680
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xiv
MCSE TRAINING GUIDE: WINDOWS 2000 PROFESSIONAL
B What’s on the CD-ROM 683

686
Interface
........................................................................................................................................
686
Database
........................................................................................................................................
687
Installing and Registering ExamGear, Training Guide Edition
....................................
687
Requirements
..............................................................................................................................
687
Installing ExamGear, Training Guide Edition
..............................................................
687
Registering ExamGear, Training Guide Edition
..........................................................
688
Removing ExamGear, Training Guide Edition from Your Computer
................
688
Using ExamGear, Training Guide Edition
............................................................................
689
General Description of How the Software Works
......................................................
689
Menu Options
............................................................................................................................

700
Item Review
..................................................................................................................................
701
Examination Score Report Screen
......................................................................................
705
Checking the Web Site
............................................................................................................
705
Obtaining Updates
..........................................................................................................................
706
The Catalog Web Site for Updates
....................................................................................
706
Product Updates Dialog Box
................................................................................................
706
00 0965-3 fm 07.26.00 10:33 Page xiv
CONTENTS
xv
Contacting New Riders Publishing
..........................................................................................
706
Technical Support
......................................................................................................................
706
Customer Service
......................................................................................................................

709
Miscellaneous
....................................................................................................................................
709
U.S. Government Restricted Rights
........................................................................................
709
Index 711
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xvi
MCSE TRAINING GUIDE: WINDOWS 2000 PROFESSIONAL
00 0965-3 fm 07.26.00 10:33 Page xvi
SECTION HERE
xvii
About the Authors
Gord Barker currently works as a Consultant for
Microsoft Canada Co. in Edmonton, Alberta, Canada.
He has been assigned as an Enterprise Strategy
Consultant with Telus for the past three years and
currently holds an MCSE designation for Windows
NT 4.0. Recently, he has been assisting Telus in
designing a Windows 2000 Active Directory,
implementing it as a Windows 2000 domain and
over 5000 Windows 2000 Professional desktops prior
to the launch of the product. Gord lives in Edmonton,
Alberta with his wife Christina.
Doug Harrison is a Microsoft Certified Systems
Engineer (MCSE), Microsoft Certified Database
Administrator (MCDBA), and Master Certified Novell
Engineer (MCNE). Doug has been working with

ONTENT
Alain Guilbault is a senior consultant with Network
Technology Professionals in Calgary Canada. He has
been in the computer industry for more than 10 years
as a technical instructor and consultant. Alain and his
wife Sara have recently welcomed a baby boy named
Alexander to their family.
Larry Chambers is a Network Consultant for a major
systems integration firm. He has worked for the past
12 years in the computer industry with a recent focus
on Microsoft Technologies for the last 5 years. He is
an MCSE, an MCSD and also maintains a CNE
certification. He would like to thank his wife Denise,
daughter Courtney and recent son (happy one month
birthday Dylan) for letting him take time to do what
he enjoys.
A
BOUT THE
T
ECHNICAL
R
EVIEWER
Marc Savage, MCSE, CNE, MCT, A+, is the Director
of Education for PBSC Computer Training Centers,
one of the largest training centers in Canada. Marc
is an experienced system/network engineer with
consulting and teaching experience in large and small
client/server networks. He has spent many years in the
industry training and developing course material.
00 0965-3 fm 07.26.00 10:33 Page xviii

201 West 103rd Street
Indianapolis, IN 46290 USA
As the reader of this book, you are our most important
critic and commentator. We value your opinion and
want to know what we’re doing right, what we could
do better, what areas you’d like to see us publish in,
and any other words of wisdom you’re willing to pass
our way.
As the Executive Editor for the Certification team at
New Riders Publishing, I welcome your comments.
You can fax, email, or write me directly to let me know
what you did or didn’t like about this book—as well as
what we can do to make our books stronger.
Please note that I cannot help you with technical problems
related to the topic of this book, and that due to the high
volume of mail I receive, I might not be able to reply to
every message.
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00 0965-3 fm 07.26.00 10:33 Page xxi
How to Use This Book
New Riders Publishing has made an effort in the second editions of its Training Guide series to
make the information as accessible as possible for the purposes of learning the certification
material. Here, you have an opportunity to view the many instructional features that have been
incorporated into the books to achieve that goal.
O
BJECTIVES
4
CHAPTER
Monitoring and
Optimizing System

connection. With offline files, you can continue to
access network files and programs when you are not
connected to the network, and automatically save
the changes you make to your files the next time
you reconnect to your networ
k.
Objective Explanations: Immediately following
each objective is an explanation of it, providing
context that defines it more meaningfully in rela-
tion to the exam. Because Microsoft can some-
times be vague in its objectives list, the objective
explanations are designed to clarify any vague-
ness by relying on the authors’ test-taking experi-
ence.
List of Objectives: Each chapter begins with a
list of the objectives as stated by Microsoft.
C
HAPTER
O
PENER
Each chapter begins with a set of features
designed to allow you to maximize study
time for that material.
01 0965-3 walkthrough 07.26.00 10:35 Page xxii
H
OW TO
U
SE
T
HIS

Synchonizing xx
File Conflicts xx
Optimizing and Troubleshooting
Performance of the Windows 2000
Professional Desktop xx
Optimizing and Troubleshooting Memory
Performance xx
Determining the Physical Memory
Available xx
File System Cache xx
The Paging File xx
Memory Shortages xx
Disk Activity to the Paging File xx
Monitoring the Cache xx
Resolving Memory Bottlenecks xx
Optimizing and Troubleshooting Processor
Performance xx
Processor Counters xx
Processor Bottlenecks xx
Processor Time Counter xx
Processor Queue Length xx
Interrupts xx
Context Switches xx
Processes Causing a Bottleneck xx
Eliminating a Processor Bottleneck xx
Examining and Tuning Disk Performance xx
Disk Monitoring Concepts xx
Enabling Disk Counters xx
Monitoring Disk Space xx
Investigating Disk Performance

exam objective is specifically addressed, you will
notice the objective is listed to help call your
attention to that particular material.
Note: Notes appear in the margins and contain various kinds of useful infor-
mation, such as tips on the technology or administrative practices, historical
background on terms and technologies, or side commentary on industry issues.
Warning: In using sophisticated information tech-
nology, there is always potential for mistakes or
even catastrophes that can occur through improp-
er application of the technology. Warnings appear
in the margins to alert you to such potential prob-
lems.
268
Part I EXAM PREPARATION
I
NTRODUCTION
This chapter is mainly concerned with the performance and
reliability of your computer. The techniques available in Windows
2000 range from digital signing of device drivers and operating
system files to running a command-based Recovery Console in the
event the system will not even boot.
To make the most of the hardware you have available, you need to
take steps to optimize its use and to prevent the operating system
from being modified without your consent. Finally, you need to be
able to recover the system in the case of a catastrophic failure.
M
ANAGING AND
T
ROUBLESHOOTING
D

WARNING
NOTE
Strange But True Although it sounds
backward, it is true: Windows NT
boots from the system partition and
then loads the system from the boot
par
tition.
I
NSTRUCTIONAL
F
EATURES
W
ITHIN
THE
C
HAPTER
These books include a large amount and
different kinds of information. The many
different elements are designed to help you
identify information by its purpose and
importance to the exam and also to provide
you with varied ways to learn the material.
You will be able to determine how much
attention to devote to certain elements,
depending on what your goals are. By
becoming familiar with the different pre-
sentations of information, you will know
what information will be important to you
as a test-taker and which information will

xxv
Step by Step: Step by Steps are hands-on tutori-
al instructions that walk you through a particular
task or function relevant to the exam objectives.
Review Break: Crucial information is summa-
rized at various points in the book in lists or
tables. At the end of a particularly long section,
you might come across a Review Break that is
there just to wrap up one long objective and rein-
force the key points before you shift your focus to
the next section.
In the Field Sidebar: These more extensive
discussions cover material that perhaps is not as
directly relevant to the exam, but which is useful
as reference material or in everyday practice.
In the Field may also provide useful background
or contextual information necessary for under-
standing the larger topic under consideration.
Figure: To improve readability, the figures have
been placed in the margins wherever possible so
they do not interrupt the main flow of text.
01 0965-3 walkthrough 07.26.00 10:35 Page xxv