RELATES project Project Plan
PROJECT PLAN
DOCUMENT PREPARATION INFORMATION
PROJECT NAME PREPARED BY (PRINT) SIGNATURE DATE PREPARED DOCUMENT ID
RELATES A123 25.6.99
CUSTOMER INFORMATION
CUSTOMER CONTACT CUSTOMER ACCOUNT
ABC Bank QAQ / ZAZ
GENERAL INFORMATION
PROJECT MANAGER CONTACT E-MAIL
A123 3254656
ORIGINATOR INFORMATION
ORIGINATOR ORGANIZATION NAME
PRS / A123 ABC
ORGANIZATION ADDRESS
PHONE NUMBER FAX NUMBER WEB SITE

VERSION INFORMATION
LAST UPDATED
MASTER VERSION LOCATION
21 July 1999
• (softcopy) : Directory : Opnt_1\knowledgelib\
\\ABC Bank Knowledge Base\projects\project management\plan\
• (hardcopy) : Project Management Office @
Note: The reader must verify that this is a current version before using.
RELATES project Project Plan
DOCUMENT CONTROL
DOCUMENT DISTRIBUTION
NAME TITLE ORGANIZATION
CHANGE HISTORY
DATE CHANGE DESCRIPTION APPROVED BY

8.1 Standard Products
8.3 Standard Project Management Tools
8.4 Standard Development Tools.
9.0 WARRANTY
9.1 SW Provider Standard Warranty
9.2 Warranty Period
10.0 SUPPORT
10.1 Service Availability
RELATES project Project Plan
10.2 Service Within the Warranty Period
10.3 Service Outside the Warranty Period
11.0 POSTPROJECT EVALUATION
11.1 Summary of Project
11.2 Recommendations and follow-up
11.3 Statistics
11.4 Postproject Summary
12.0 SUPPORTING PLANS
13.0 OTHER RELEVANT DOCUMENTS AND FILES
Project Overview
Correspondence
Progress Reports
Other Documents (as required)
Project Qualification Report
Minutes of Meetings
Change Control Documentation
14.0 GLOSSARY AND DEFINITIONS
15.0 APPENDIXES
15.1 Appendix A - Project Charter
15.2 Appendix B - Project Manager Letter of Assignment
15.3 Appendix C - Statement of Work (SOW)

and tracking
Approval
Approval
Disbursement
Disbursement
Documentation
Documentation
Application Processing
Application Processing
RELATES
RELATES
Core Loans
System
Account Processing
Account Processing
Product Development
Product Development
Account Mgmt/Reporting
Account Mgmt/Reporting
Legislative Reporting
Legislative Reporting
RELATES will be an end-to-end automation of the front-end processes for the various loan
products (HP, standard Housing Loans and Unit Trusts).
Management Overview Page 5 of 32
SW Provider’s solution is based on open systems architecture that is scalable across the
enterprise The components are based on the following scaleable technologies :
• Optika eMedia Workflow Engine
• Microsoft SQL Server
• Microsoft Visual Basic
• Microsoft Windows NT

System from Loan Origination until Disbursement.
Management Overview Page 6 of 32
2.0 PROJECT REQUIREMENTS
2.1 Statement of Work (SOW)
The SOW defines the activities to be completed and the responsibilities of both ABC
Bank and SW Provider during the implementation. The major activities to be completed
are as follows :
• Project Planning and Organization
• Environment Readiness
• Organizational Readiness
• RELATES implementation
- Process Redesign Consultancy
- Initial Product definition and Parameter setup (System configuration)
- Customization
- Training
- Acceptance Test Planning
- Acceptance Test Execution
- Installation
- System Implementation
- Project Management, Control and Reporting
• Product and Parameter verification
• Interface Development
• Pilot and subsequent cut-over to live operation
• Post RELATES support
• Customization support
The detailed SOW is defined, refer to Appendix C.
2.2 A High level Work Breakdown Structure (WBS) is simplified as below :
• Data Collection
• Gap Analysis / Redesign
• Modification

purchase) as well as “ad-hoc” processes (ie. characterized by low volume and ad-hoc in nature,
e.g. Corporate/commercial loans). Processes and applications can be customized to unique
requirements. RELATES is also unique in the sense that changes in business processes do not
affect the applications and vice-versa.
RELATES – Major Subsystems
a) RELATES (Workflow Automation)
Automatic Tracking of Loan Application Status
As the application progresses through the various stages, e.g. Data Input, Approval,
Documentation, etc., the system will automatically track each stage of the application. For
example, a customer calls in at the Loan Center. When he provides the Loan Center with a
unique identification number, he will be able to know the status of his application within
seconds. The system will be able to pull out the relevant details, e.g., waiting for lawyers,
awaiting confirmation of site visit, awaiting receipt of acceptance of letter of offer from
customer, etc.
Automatic Routing of Work
Deliverables Page 9 of 32
As the application progresses through the various stages, the system will automatically route
the work to the correct stage/queue where the staff identified to perform that particular role
will be able to pick up the work to be performed and so on. No manual recording of work steps
will be required.
Automatic Tracking and Performance Monitoring
Detailed status and performance reports by activity and by role/staff may be obtained to enable
the Bank to track the performance of the Loan Center operations and the productivity levels of
its staff. Moreover the system is able to keep track of the performance of external entities e.g.
lawyers. Any bottlenecks in the process can also be identified, thus leading to continuous
process improvements.
Automatic Display of Work to be done
When a user logs onto a RELATES terminal the system will display a list of tasks to be done
in order of priority. The system will keep track for the user what needs to be done, e.g.
Follow up on letter of offer for customer ABC, Perform Disbursement transaction for customer

The system will start tracking the loan application once the customer puts in an application
form. A receipt containing basic customer and loan information with a reference number is
automatically printed and given to the customer. At any time the customer may call the bank
and provide this number in which case the bank is able to provide detailed status as to the
status of the loan.
Automatic Generation of Disbursement Schedule and Calculation
The system will generate the disbursement schedule and calculates the disbursement amount
automatically depending on the stage of complement. It also keeps track of when, who, and
how much was disbursed.
Folders and Notes
At certain stages of the work process, notes (credit memos, reminders, recommendations or any
general notes) maybe attached to the work unit. As an extension, images of documents may
also be attached to the work unit for review purposes. This feature mimics the real world where
very often memos and documents are attached as part of the work parcel.
b) FAX Server Interface
The Fax Server interface provides the following benefits:
i) Sending out of faxes may be automated, i.e., staff need not have to key in the
telephone number. System will retry if the line is engaged, or paper is out, hence
saving staff time
ii) The system may be programmed to send out faxes at off-peak rates
iii) Sending same fax to different recipients is automated
iv) Reduction in paper costs
c) Developer & Project Profile with End-Finance Limits Attached
The developer and project profiles are centrally maintained at the RELATES database. Part of
the role of the Bank is to proactively identify potential new developers and projects (from
newspapers, constant contact with developers, etc) and enter the required details into the
database. This is so that when applications are sent for processing, information is available
Deliverables Page 11 of 32
online and a minimal number of applications would require direct contact with the developers
(for the missing information).

The lawyer profile must be maintained centrally at the Loan Center in the database. At a
minimum the following details are to be captured:
Deliverables Page 12 of 32