Tài liệu tham khảo

Chuyên đề:
KỸ NĂNG
PHỎNG VẤN XIN VIỆC

Giảng viên: Th.S Phạm Lệ Dung
Tổng hợp & Sưu tầm
- 2013 -

19 - 20

21 - 35
4

Tài liệu sưu tầm các chyên mục liên quan “Kỹ năng
Phỏng vấn Xin việc” – Tiếng Việt
 Nguồn: VietnamWorks
 Nguồn: Dan Tri
36 – 60

61 - 85

ẤN TƯỢNG BAN ĐẦU
-
hiểu biết -
đánh giá -
ảnh hưởng -
-
tiếp xúc -
gặp gỡ -
giao thiệp -
<< + Bi
ế

năng Ngoại ngữ
GĐ. Chuẩn bị
e. Phân tích SWOT e. Kinh nghiệm công việc
(Trước khi P.V.)
f. Vị trí công việc cần tuyển dụng f. Thành tích (học tập + công việc)
g. Thông tin Người phỏng vấ n
g. Chu
ẩ
n bị

câu hỏi Phỏng Vấn
(tên,tuổi, giới tính, q. tịch, ch.vụ, …)
II > H
Ì
NH TH
Ứ
C TR
Ì
NH B
ÀY
:
1) H
Ồ

S
Ơ
: a. S.Y.L.L. (Resume/ C.V.)
b. Đơn xin việc (Cover Letter)
c. Bằng cấp liên quan (Diploma/ Certificate)
2) TH

+ Trungthực
‐Nhiệttình+Năngđộng
‐Tựtin+Cátính
‐Lạcquan
- Viết thư cảm ơn Nhà Tuyển Dụng
- Tự Đánh giá & Kiểm điểm bản thân > Bài học Kinh nghiệm
biệnpháp
hoạtđộng
m
ụ
c đích
thông
qua
thôn
g
GT=N
g
ôn từ
GTPhiN
g
ôn từ
Chu
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ên
Chu
y
ên NGHI
Ệ
P
thể hi

 There is nothing more distracting than arriving late or flustered.
 Try and find out the names of the people you will meet and the expected length of the interview.

Research the Organisation and the Industry

Research the company extensively - understand as much as possible about what they do, how they do it and what
their mission is. There are a number of online sources that have current industry information.

Try the company website for their background details or search online for a copy of their last annual report. Use the
information you have gathered during the recruitment process. Contact the company directly if you still have
unanswered questions.

Investigate the culture of their business - what do they value? This will give you a clue to the personal qualities they
are seeking and the kind of person they are looking to recruit - someone who will be a perfect 'fit' for their current
team. Think about some questions you would like to ask them.

Be prepared to talk about yourself

*** Establish the employers needs and how your skills fit into this.
*** Know the skills you have to offer an employer.
*** Be ready to give examples of how you've demonstrated these skills, rather than a yes/no answer.
*** Be able to identify what the situation was, what you did, what the outcome was.
*** If you do not have much professional work experience, think of examples from your major university projects,
volunteer work or social activities. Take evidence of your work and education with you in a presentable format.
Anticipate their questions
Have answers ready for possible questions based on the selection criteria and spend some time practicing the
delivery of these answers. These will usually require you to put the answer into a recent work context - give an actual
example of a situation and how you handled it.
Ensure you are mentally prepared - spend some time calming your nerves and visualising the interview running
smoothly.

Q.What are your strengths?
A. Identify at least 3. You should have some technical strengths as well as skills in generic areas like communication,
teamwork or problem solving.
________________________________________

Q. What are your weaknesses?
A. Try and focus on those you are doing something about and give it a context, so your answer sounds more positive.
Make it clear that none of your weaknesses will in any way affect your ability to do the job successfully.
________________________________________

Q.Why do you wish to work for our organisation? Or What interests you about our products/services?
A. This is your opportunity to demonstrate your knowledge of the company and the work it is doing.
________________________________________

Q. In what technical areas do you consider yourself proficient?
A. Know what you are good at. Is it sales, design, data analysis, customer service, programming?
________________________________________

Q. What sort of people do you like to work with?
A. This is looking at your likely fit with existing team members. Focus on positive attributes such as positive,
energetic, enthusiastic, committed or competent.
________________________________________

Q. What sort of person do you like to be supervised by? Or what style of management gets the best from
you?
A. Focus on positive attributes such as efficient, supportive, forward thinking. Do not mention, unless asked,
attributes you do not like.
________________________________________

Q. Tell me about a group project on which you've worked? How did you allocate responsibilities?

your
job
searching
process
we
have listed for
your
information
10
popular
interview
questions.
10 Popular
lnterview
Questions
t)
"Tell
me about
yourself?"
This is not
an
invitation
to
ramble
on.
lf
the context
isn't
clear,
you

to
help
you
find
the appropriate focus
and avoid
discussing
irrelevancies,
Whichever
direction
your
answer ultimately
takes, be sure
that it has some
relevance
to
the
world
of
your professional
endeavours. The
tale
you
tell should demonstrate,
or
refer
to, one or
more
of
your

that
also speaks
volumes
about
you
at
work, In
part,
your
answer shoutd
make
the connection
between
the two,
such
as,
"l put
my heart
into
everything
I do, whether
it be sports
or
work,
I find
that
getting
along with
teammates or
professional

that
would
also
apply at
work.
This
isn't
a
question
that
you
can answer
effectively
off
the cuff.
Take
some lime
in
advance
to
think
about
yourself,
and
those
aspects
of
your personality
and/or background
that

dossier.
Reply with
the
company's
attributes
as
you
see lhem.
Gap
your
answer
with reference
to
your
belief that the
company
can
provide
you
with
a stable and
happy
work
environment the
company
has that reputation-
and that
such
an atmosphere
would

which
should
enable
me
to fit in
and complement
the team."
3)
Why
should
I
hire
you?
Your
answer
should
be short
and to the
point,
lt
should highlight
the areas
from
your
background that
relate
to
current
needs and
problems.

have
the desire
to make
a thorough
success."
4)
"What
did
you
like/dislike
about
your
last
job?,,
The
interviewer
is looking
for incompatibilities.
lf
a trial
tawyer
says he
or she
disfikes
arguing
a
point
with
colleagues,
such

any
statement
the
interviewer
makes
about the
job
or corporation
can be
used
to
your
advantage.
So,
in
answer,
you
liked
everything
about
your
last
job.
You
might
even say
your
company
taught
you

that's what's
behind
the
question.
Keep your
answer
short
and
positive.
You
are
allowed
only
one
negative
about
past
employers,
and only
then
if
your
interviewer
has
a
"hot
button"
about
his
or her

different
argas"
You
might
continue
with,
"l
really
liked
everything
about
the
job.
The reason
I want
to
leave
it is
to
find
a
position
where
I
can
rnake
a
greater
contribution.
You

the hot
button.
Of
course,
if
you
interview
with
a large
cornpany,
turn it
around. "l
work
for
a small
company
and don't
get
the
time
to specialise
in
one
or two
major
areas.',
5) "What
would
you
like

whom
you
can
grow.
of
course,
you
will
ask
what
oppofiunities
exist
within
the
company
before
being
any
more
specific:
"From
my research
and what
you
have
told me
about
the
growth
here,

knowledge
and
experience
open up
opportunities
that
one might
never
have
considered,
so while
at
this
point
in
time
I
plan
to
be a
part
of
[e.g.]
operations, it is
reasonable
to
expect
that
other
exciting

me,
I
am
proud
of
my involvement
with
. . . I
made
my
contribution
as
part
of that
team
and
learned
a lot
in the
process.
We
did it with
hard
work,
concentration,
and
an eye
for
the
bottom line."

Actually,
this
common
question
often
comes
from
an
unskilled
interviewer,
because
it is
closed-ended.
As
such,
the
question
does not
give
you
the
chance
to
elaborate.
Whenever you
are
asked
a
closed-ended question,
mentally

However,
I
believe
in
planning
and
proper
management
of
my
time to
reduce
panic
deadlines within
my area
of responsibility."
8)
"Why
should I
hire
you?"
Your
answer
should
be
short
and
to the
point.
lt should

you
need
[itemize
them],
l,m
a
team
player,
I
take
direction,
and I
have
the
desire
to
make
a thorough
success,',
9) "How
do
you
take
direction?"
The
interviewer
wants
to
know
whether

motivated
to ask
clarifying
questions
about
a
project
before
beginnlng,
and who
then
gets
on
with
the
job
at hand,
coming
back
to initiate
requests
for
direction
as
circumsta
nces
dictate.
This
particular
question

varieties,
depending
on the
circumstances.
There
is
carefully
explained
direction,
when
my
boss
has
time
to lay
things
out
for
me in
detail;
then
there
are those
times
when,
as a
resutt
of deadlines
and
other

aware
of' As
such,
I
take
the
direction
and
get
on
with
the
job
without
taking
offense,
so
my
boss
can
get
on
with
her
job.
lt's
the
only
way."
9)

story,one
in which
the situation
was
tough and
one
which
witl
allow
you
to
show
yourself
in a
good
light.
Avoid
tatking
about
problems
that
have
to do with
co-workers.
You
can
talk
about
the
difficult

the things
that
bother
you?"
"What
are
your
pet
hates?"
"Tell me
about
the
last
time
you
felt
anger
on
the
job."
These questions
are
so
similar
that
they
can
be
treated
as one,

to avoid. This
question
comes
up
more
and
more
often
the
higher
up
the
corporate
ladder
you
climb,
and
the
more
frequent
your
contact
with
clients
and
the
general
public.
To
answer it, find

determine whether
you
are
a
team
player.
Before
answering, however,
be
sure
you
know
whether
the
job
requires you
to
work
alone
-
then
answer
appropriately,
perhaps:
,'l,m
quite
happy
working
alone
when

a
o
a
o
a
a
a
a
How
do
you
think
a
friend
or someone
who
knows
you
well
would
describe
you?
What
do
you
think
is
your
greatest
weakness?

university
experience?
Please
tell me
about
the
greatest
professional
assignment you've
ever
handled.
Tell
me
about
your
most
significant
work
experience.
How
would
those
who
have
worked
with
you
describe
you?
Why

What
do
you
know
about
us?
o
What
qualities
should
a successfiil
manager
possess?
r
In
what
kind
of
work
environment
are
you
most
comfortable?
o
What
criteria
are
you
using

have you
encountered
and how
have
vou
deatt
with
it?
o
How
competitive
are
you?
o
What
do
you
expecl from your
supervisor?
o
Describe
the
relationship
that
should
exist
between
a
supervisor
and

them?
what
are
the most
important
rewards you
expect
in
your
business
career?
What
do
you
do in
your
spare
time?
What
kind
of
salary
are
you
looking
for?
Are
you
willing
to

Talk
about
a
group
situation
in
which
there were
problems.
How
did
you
handle
lhe situation
and
what
was
the
outcome?
What
role
did
you
play
in
the
group?
How
could
the

or more
goals.
Describe
a
situation where
you
had
to
resolve
a
problem
at
work
and explain
how
you
resolved
it.
Give
me
an
example
of
how
you
are
a risk
taker.
lf
you

we
spoke
to today?
o
a
a
o
O
O
o
a
a
o
a
a
a
a
What
do
you
think
is
the most
importanUdifficult
ethical
dilemma
facing
corporations
today?
Give

work,
or
community).
Describe
a
situation
where you
did not
agree
with
something your
boss
asked
you
to
do
and
how you
resolved
the
problem.
Can
you
work
under
pressure?
What
did
you
like/dislike

fit for the position they have advertised. Always Include:

Date (in full)

Your Postal Address

Their Name, Title (Dr, Prof, etc )
Position
Organisation,
Address

The Salutation (Dear Mr or Mrs )

State the position sought and make reference to how you came to know of the vacancy. Or, if you are writing an
unsolicited letter requesting work experience, discuss what kind of position you are seeking and why.

State the reasons why you are applying - what attracts you to that company? Refer to your knowledge of what the
organisation does. State what you have to offer. Include why you would be able to contribute and possibly what your
goals might be with them.

Highlight the appropriateness of your qualifications, achievements and experiences that directly relate to the position.
Describe any relevant work experience and the professional skills you can bring to the position, highlighting recent
successes.

Finally, conclude with a brief statement about the personal qualities you can offer the company and why you are so
keen to be considered for the role.


Dear ____ use employer's name if possible.

RE: Position title and reference number if applicableIntroductory paragraph, purpose of the letter e.g.

I am writing in response to the above position as advertised in The West Australian, as posted
on Careerone etc dated Saturday, 2 August 2008. Next two to three paragraphs are critical to your success. Link your skills, qualifications and
experience to the selection criteria or to the statement of duties/key requirements of the
position. Explain why you want this particular job and why you are a suitable candidate.
Demonstrate knowledge of the organisation. Final paragraph request an interview and refer to any supporting material. Yours sincerely (Dear Mr/Ms/Mrs/Dr Brown) or
Yours faithfully (Dear Sir/Madam)

Jonathon T. Brown

Jonathon T Brown

Full Name (Don't forget your signature and enclose your resume and academic results).

Enc. (Indicates that enclosures/attachments are included)
CAREER OBJECTIVE: (Optional)

Building on my studies in finance and capital markets to develop a career as an
investment portfolio manager with an international bank. EDUCATION

Tertiary

2002 - Present Bachelor of Business (Economics and Finance)
RMIT University
(Statement of results attached)

* Highlight relevant subjects

Secondary

2001 Completed VCE* – TER Score: 94.5
Melbourne High School
*or equivalent Year 12 qualification

Achievements (This could include sporting and academic)

Year List any relevant secondary or tertiary awards you received and
the year you received the ward. Alternatively highlight good
results e.g. Distinction for … (course name)



* Managing the shop
* Maintaining computerised stock control register
* Assisting customers in clothing selection
* Advising customers on availability of items
* Organising shop displays

Skills Learnt
Discovered the importance of quality customer service.
Acquired excellent leadership skills through delegating duties
to staff and keeping them motivated. Developed high level
organisational skills through controlling stock and arranging
shop displays. ADDITIONAL SKILLS

Computer Skills

 Confident user of MS Word, Excel, Lotus 123, Powerpoint and Access. These
applications have been constantly throughout my studies.
 Developed a website for …… using macromedia dreamweaver ……
 Involved in a computer simulation for …… (subject name) which involved
……

ADDITIONAL SKILLS

Investment Analysis

 Conducted a major project for my degree” Maximising National and

Participated in under 18 and Senior competition. Member of
championship team in 2001. REFEREES:
Where possible include professional referees only if necessary include an academic
referee. Do not use personal referees. You should try to obtain 3 referees in total.

Name Name
Position Position
Company Company
Telephone Number Telephone Number
Email Address Email Address

ATTACH A COPY OF YOUR TRANSCRIPT OF RESULTS
Kirsten Jobseeker Address: 19 Employment Parade Telephone: (03) 9765-6543
Jobsville, VIC 3245 Email: Career Objective

To obtain an entry-level position in administration that utilises my computing and
organisational skills while enabling me to learn about a business from the ground up. Skills Summary


• All in-coming mail dealt with within 7 days of receipt.
February – December 2000 Customer Service Assistant (part-time), Target, Brunswick

Responsibilities:
• Serving customers at the cash register
• Dealing with customer complaints when products returned
• Explaining different features of products to customers
• Helping customers with location of products

Achievements:
• ‘Employee of the month’ May, July & October 2000 (based on customer
nomination).
Interests and activities

Meeting new people, computing, public speaking and netball.

Foundation member of Altona Netball Club 1996 – 2004.
Referees

Mrs Kay Nebitt Mr John Hawkins
President Manager
Altona Netball Club Target, Brunswick
(03) 9878-1234 (03) 9786-4565