CERTIFICATE OF ORIGINALITY OF STUDY PROJECT REPORT
I HEREBY CERTIFY THAT THE STUDY PROJECT REPORT SUBMITTED
ENTITLED
AN AMERICAN - VIETNAMESE CROSS-CULTURAL STUDY ON NONVERBAL
EXPRESSIONS OF DISAPPOINTMENT
IS MY OWN STUDY IN THE FULFILLMENT OF THE REQUIREMENTS FOR THE
DEGREE OF MASTER OF ARTS.
Ha Noi, 2009
Bùi Hải Sơn
i
Acknowledgements
I would like to take this opportunity to thank all the following people for their great
supports during my three-year time for the MA course.
First and foremost, I would like to express my deep gratitude to Ms. Phan Thị Vân
Quyên, my supervisor, for her clear guidance, insightful comments and dutiful supervision.
I would like to give my sincere thanks to all the lecturers at University of Languages
and International Studies, Vietnam National University - Ha Noi (HULIS-VNU) for their
knowledge, experience and enthusiasm in their lectures, from which I have acquired valuable
knowledge and inspiration to fulfill this minor thesis.
My deep thanks also go to Assoc. Prof. Dr. Nguyễn Quang whose interesting lectures
on Cross-Cultural Communication with perspectives on cultural variety have inspired me to
do this cross- cultural study.
I would like to express my gratitude to my family, to many of my friends and
colleagues, for their valuable sharing and encouragements.
I wish to acknowledge the important contribution of both Vietnamese and American
informants, whose names I cannot mention here for the completion of my study.
ii
AN AMERICAN – VIETNAMESE CROSS-CULTURAL STUDY
ON NONVERBAL EXPRESSIONS OF DISAPPOINTMENT
ABSTRACT
The purpose of this study was to investigate the most common nonverbal expressions of

Table 4: Amount of expressiveness as seen from informants' length of stay
Table 5: Amount of expressiveness as seen from the informants' cultural knowledge
Table 6: Influence of communicating partners on amount of expressiveness in American and
Vietnamese cultures
Table 7: Influence of comunicating situations on amount of expressiveness in American and
Vietnamese cultures
List of charts and graphics
Chart 1: Importance of Nonverbal Communication
Diagram 1: Classification of Nonverbal Communication
Chart 2: Amount of expressiveness in American and Vietnamese cultures
v