DEPARTMENT OF ENERGY
CONTRACTOR PURCHASING
SYSTEM
BALANCED SCORECARD
PERFORMANCE ASSESSMENT
FY 2000
LEARNING
AND
GROWTH
- Employee Satisfaction
- Employee Alignment
- Information Availability
FINANCIAL
- Optimum Cost Efficiency of
Purchasing Operations
MISSION
VISION
STRATEGY
CUSTOMER
- Customer Satisfaction
INTERNAL BUSINESS
PROCESSES
- Effective Internal Controls
- Effective Supplier Management
- Effective Utilization of Alternate
Procurement Approaches
- Streamlined Processes
- Acquisition Process
- Good Corporate Citizenship
through Purchasing
BALANCED SCORECARD

BALANCED SCORECARD
PERSPECTIVES AND OBJECTIVES
CUSTOMER
- Customer Satisfaction
CUSTOMER
- Customer Satisfaction
CUSTOMER PERSPECTIVE
Customer Satisfaction

Data Source: Customer Climate Survey
Also, documented results from formal
Baldrige, Presidential or Energy Quality
Award Self-Assessments and Site Visit
EvaluationsCore:
Customer Satisfaction Index
Elements:
Timeliness: Extent of customer
satisfaction with timeliness of
procurement processing; planning
activities; and on-going communications
Quality: Extent of customer satisfaction
with the quality of procurement services
Communications: Extent to which
procurement communicates accurate
information which impacts the work
of my organization