

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
 !"#$
%&'()*+, -

 !"#$
%&'($&")*+,-"'$'-./012
($&3 456+72($&3)8"5
I. /012/34256"
1. /0507&"
 9:;<'=!>'($&3)?<'=!&'@
AB($&3C'$"D,<'=!&'' '@',<'=!&'D
E'>@F1,@";==!G.0?
 ($&H3 IJK=.<'
&'(<L).%'$).-!M, !; 7,<0
!/N.O#$,%P.")*+,"'$
-ON">2 Q.")*+7<+&'!
'<0 R)M1
2. /4385394:;24<4=5, 0753>"
• /4?@4AB4C56"($&2$"+'"# )Q<0%
,#$"P S<')"'$,)*+-
<'DD,N!'"%3;=<'"NG1
>$09$!978$IT'D"T'DK))M1
(?!G+;=U>R !G830<'DD1
• 0;,4D53C56305"($&@V>8PM"'$)*+-
<'P&'($&<'DDN!'"%31
WX;,!Y)*@V2)QD"$).7$,&'
($&)Q>'!/N<'DD1($&3X$0!=
Z><0<' S1

($&S8M;8 )Q>'=6+7($&
31S,b8)M'6+7($&3Y
'7$=/''"N_1'"N>$G c
', >b'"N"4'"N>'!M/Ab1E''
"N)@'?
0<0 MP5-"C3\=![G2$
&'($&1`-2$($&S!N,2$" ,<A,
U/0$$ 2,<%,/",/=!cFN">=+,
"'$-;=2$,8$2!>$0M.<'($&,
>$068$'$($,"'de$/_)Q''!f,<'
S1
0<0 MP5'"U)*@7'!'&')*+"($&1($&3
$0 >^",X+X'!'"NG&'($&L;N")Q d
L$('X"($&1
0<0 MP5R"#$G%&'($&<'!N1($&"$^$
)*+'"%<'!N1/]#$%78,gba[
b'N. !,N!"N/2!( S=;"!N&'
($&,)*+@V2)Q%".<')M;!
#$1
II. /4SMP060<M?@44<4=5, 0753>
1. CT5'385,U5"
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>R>8, !>'@F<'!N1o%>.b 2*U>R
>8<'!N! pP7G;'U/07'SCoW<P
'+@P1H;;== >/N!PU>R>8,/N@V>S>'*
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2. CT5R385,U5
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!&8 JDD=7u'"%?k,k,kE
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Hot đng KD hp
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- 2.
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đẳng trong truy nhập thông tin và cho phép xử lý các thủ tục hành chính nhanh hơn1Do
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hành thấp do năng suất của các công chức và sự trì trệ của đối tượng điều hành. Song
song với các vấn đề đó là một số tệ nạn mà các chính phủ truyền thống có thể mắc phải
những tệ quan liêu, cửa quyền, tham nhũng. •+7$=($&3,
7#$%&'($&3")*+"'$@V
>A$Z#SD! NZ Q(" M"(/0+(
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− 90A+0`bX0"
+ ($&3là một công cụ hữu hiệu để góp phần vào công cuộc phát triển kinh tế
xã hội của mỗi quốc gia1($&3N"!)*",\8$2"
b))M"1C7$S7b)'P&'($&@V
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+ phúc lợi xã hội phải được nâng cao<'b&,;# )Q
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$0/4•M';<)Q8$2!G"$-P=
'"1Z%8Ga$0;>=$&8!Yb M$
6G111($&3@V;$$b0<8P#;@V7@7;R

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&<K;ƒ!<#$"-,+)M4 "N#*;
%$$ R" j7!.<')M;<0 R1
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<4,&Oa@.O*NO$( $(7%1
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#$%1
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)*@3'" $(I8;K)Q77810>8<0;
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2. T5T53F4075.@4AB4C563OF432:;53P0^073<&"
a. Chủ trương, chính sách về đẩy mạnh dịch vụ công trực tuyến:
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""NG.<')M'"NktppBktp…1
 t‰mppmktpp,($&/'%<8utmv`).4-
=0()M'"NktppBktkt1G"ZG
<'Y&'%<8 ƒ!NiN"(0!/0"8
U!ktpk{b8'"%&'.<'p)M)Q7S
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b8%)Q#$78S!N3
(&'($&[!Gul,$b78,$)*+

c. Tình hình triển khai tại các địa phương:
 "U!<',=>'#$78%N%'$).
)Qƒ!N1#$%78!Gul?C"MZU!
)M,.<')M8$46+7S!%7
8[!Gu!GlIU!ktt‰?;sg,$P#$ut%OU!
kttˆ?;p‰g,$P#$k…l%!GuOU!ktpt?;u‰g,
$P#$nl‰%!Gk,;tp$P#$tu%!GlOU!
ktpp?;lug,$P#$‰kˆ%!Gu,;tk$P#$t‰
%!GlK1"U!ktpp,g;@P )Q%78'"#
Npuˆ% g‚'O@Pg,$P;Lpt%78[
SNpˆg,1
T5'"nS73o5l385,93OF432X43O256GH5642564m,.^&k4 XRlV
pqr
T5R"i563OGf56_9SGj56.^&k4 XRlV3P04/43o5l385,93OF4
32X43O256GH56Z
d. Ứng dụng dịch vụ công trực tuyến tại doanh nghiệp:
 "U!ktpk,%78!Gu,l)Q$+ "N/P(2
Q.">',@3&'"'$1EG,.<''EG,
g,$P7G).;@P )Qg a@.38)Q8$2
0<8<'%78@"M-@P )Qa@.U!N1
 v''>0"@Mu1pˆu"'$"U!ktpk,>8<0"#uuw
"'$)*6S'SqD/@D&'.<')MN
%'$).,……w"/8;'[!G>)*6SIg"0K1Ž 
"'$@3%78(#!G b"U!ktpkNlsw1
"@P;,knw"'$<0@3%78
S #;(,stw).P;(1
T5s"/560/4<?M<55607,A!4/4Sj0=44<.^3P0 @<,GH56

III. X3_9A=?BA!?@4AB4C563P0^073<&ltA8E056<,MON"
1. ^073<&"

— •+7".@[NbIP!N,P )Z,
P"NG/G,P/0"!2,FK,N"0$=($&31
— „G""NGG/G&'.<')M,
)MM+'"U@# '"G,0!$("NG1
— #$,%78$!XG'",SG")*+
"'$, !""NG&'.<')M!/N.,$)*
'"'$P.1
b. Mục tiêu cụ thể đến năm 2015
 xa:?F56A8M8530754H_fP3U563C56305l3PM5!53[56,/33O0Q5
— `="P>=!'/0"0!"NG&'
".<')MS!G)*!N'",<01
— `="P,CoW MI)M8")*,
#',S”!G)*,(,>8,$,).!NK,/0"0!
(>8X,P,N"!)* !3G>A$Z'.<'
)M1
 y56?B563OM565X0]X4H12<5585G+4
— stwU/0, (Z'.<')M)Q'"-""
)MN3
— ib8/G)*6S@3D!' "
— E0"0!>?pttwGY$;=<'!N,pttwa@./G
)Q<0 R<'!N
— =>'P<0 R+@Mpttwg,$P
 y56?B56,B4AB56Gd0?a5A8?M<55607,
— pttwv#$m<2m@*m/'P-m'3IHK
#$#0%78P=!Xk,b^%./0
78!u1
— …twa@.>'8&')*+"'$G$<'!N
— ˆtw.<'0<'g,$P=>'&0<'3
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— utwo)Q@06#S+N

c. Ứng dụng CNTT trong nội bộI$="kK
— +#$,"i<0 RU/0&'#$,.<'$
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— `=P<0 R-=
— + #$, " P  > "  G /G D"
)M<0.,![G>8P
d.
Ứng dụng CNTT phục vụ cho người dân và doanh nghiệpIkkEK
— #$#0o78L!Gk[ S,./078P=!
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