ĐIỀU PHỐI VÀ QUẢN LÝ TỔNG ĐÀI ĐIỆN THOẠI
He thong NextPBX: Dieu phoi va quan ly dien thoai
Mot giai phap cua Viet Nam da tham gia vao thi truong giai phap quan ly va dieu phoi
dien thoai IP (IP Telephony). Ban doc co the tim hieu giai phap nay qua bai viet cua
ong Le Hong Minh - chuyen gia phong Cong Nghe Phan Mem (PM) – trung tam Cong
Nghe Vi Dien Tu va Tin Hoc, vien Ung Dung Cong Nghe.
He thong NextPBX duoc phat trien nham dap ung yeu cau ve dieu phoi va quan ly he thong
dien thoai (DT) trong moi to chuc, tu he thong duong day DT, chi phi lien lac den moi thong
tin luu chuyen qua duong DT. He thong nay co tinh mo, co the them tinh nang cung cap dich
vu khach hang bang DT.
Mo hinh he thong
Goi san pham (SP) bao gom thiet bi CTI (Computer Telephone Integration – tich hop DT
may tinh) va PM dieu khien, quan ly voi giao dien lam viec hoan toan bang tieng Viet. Mo
hinh ket noi he thong NextPBX nhu hinh ve sau:
DN ung dung co the lua chon thiet bi CTI la hop lap ngoai qua giao tiep USB (loai 2 hoac 4
cong) hay ban mach lap trong qua giao tiep PCI (loai 8 hoac 16 cong). Giai phap cho phep
tuy y lua chon so cong de noi voi duong day DT, so cong ket noi cac may le (bang thay doi
cac SIM chuc nang tren thiet bi). Co the lap dat nhieu thiet bi len mot he thong may tinh (cho
phep den 256 cong). Do dai duong day cho cac may le den 5 km. Cac duong day san co
van lien lac binh thuong ca khi he thong khong hoat dong (mat dien, tat may tinh). Khi can
bo sung cac tinh nang de cung cap dich vu khach hang khong can thay doi phan cung.
Cac chuc nang PM
NextPBX thay the, dam nhiem day du cac chuc
nang cua mot tong dai noi bo (PBX) nhu: thiet dat
loi chao, huong dan su dung (DISA), ghi am va
quan ly loi nhan, goi noi bo giua cac may le,
chuyen cuoc goi tu bat ky may le nao, tu dong tim
duong day dang roi khi goi ra, thiet lap may truc,
goi truc tiep den cac may le, dat so tuy y cho cac
may le, hien thi so goi den tren may tinh va tung
may le, tu dong hien thi thong tin danh ba cua so goi di/den, tao va quan ly danh ba rieng,

no.
PDF...de phuc vu cho cac nhu cau khai thac khac. Noi dung cuoc goi co the duoc nghe lai
tren may cuc bo hay qua mang. Co the ghi tach rieng noi dung cac cuoc goi duoc lua chon
thanh cac file am thanh dang wav de ghi ra dia CD hay nghe lai tren cac thiet bi khac. He
thong co co che phan quyen cho nguoi quan tri va nguoi su dung he thong.
Giao dien chinh cua trinh dieu khien
Tham gia the he PBX moi
NextPBX tiet kiem chi phi (khong can dau tu tong dai noi bo PBX), co the ung dung trong
moi to chuc su dung DT co dinh de tang hieu qua quan ly. Giai phap thoa man yeu cau hien
tai, san sang cho cac doi hoi mo rong trong moi to chuc ve dieu phoi va quan ly DT.
NextPBX cung co the ket hop voi cac PBX san co de them kha nang ghi am, quan ly va bao
cao tinh hinh lien lac DT cho cac he thong nay. Su dau tu nay con la buoc dem san sang
cho cac muc tieu xay dung cac he thong cung cap dich vu khach hang nhu IVR (he thong tra
loi/huong dan tu dong), Call Center trong cac buoc phat trien tiep theo.
Giao dien chinh cua trinh quan ly