z

ĐẠI HỌC HUẾ
ĐẠI HỌC KINH TẾ HUẾ
KHOA QUẢN TRỊ KINH DOANH
QUẢN TRỊ CHẤT LƯỢNG
BÀI TẬP CHUYÊN ĐỀ
Giáo viên hướng dẫn: Nhóm thực hiện:
LÊ NGỌC LIÊM NHÓM 5
Huế, 11.2011
MỤC LỤC

 !"#$%&'($$%

GVHD: Lê Ngọc Liêm
Nhóm 5

) *+,!+%-./+0(-12
3 4(005/+%006!!(!789!%
: ;0<&=06!!>;+05!(-12
? 7$!(!@!(-12&AB71,
CDEFGH
I';!J7!I-KALM>7"#NG0;
 ,!.(-12GN!J7!I-KALM>7"#N
G0;
) O-(-0P!@+QR
STUV4WX
 RA00-(-Q90+Y0!(!1N;05-
) 408
)  90+Y0%Y!
) ) 90+Y01N;05-

1BQ!Q/kN&/d\-(0]^N+%N%0Y!+%%Y!;
Qt!j0RN.Q\_!QM7'($QI0/Y0+%'!=&Qc!k05=%(-12
GN'($L0]/;!="-M/
|@!Q!6!-08!>;G+$+h7j/l/Qt$/0]+%'78Q
!pQR%0}Nghiên cứu tình hình thực hiện và ứng dụng HACCP trongcông ty cổ phần
xuất nhập khẩu thủy sản Cửu Long An Giang~i/$/0]•O+R608,!
!>;G
€%0!>;j/q/3-K
K0Y005+QR
K,!.(-1259GN!J7!I-KAh-LM
>7"#NG0;
KRA00-(-+%L08
3
GVHD: Lê Ngọc Liêm
Nhóm 5

PHẦN I
GIỚI THIỆU VẤN ĐỀ
1. Lịch sử hình thành
b/•?•&!O';'=`%LJ+%LJ0;N;4‚ƒG„G…Qc%
0=="k7ƒ=%/\!J7"A,!-M/†Y!00L(=Y!>;N;4‚…!!-
=N.0,!-M/!j]1wQ!PLJ0;+Y0!(!Q0RL05Q(!_`";
,!-M/-0Q!08L8";N!N!j]bQ!N/J0^LJp
=&LJ+7kM+%LJB7‡/.!!N!(!/.!Q05
,!-M/LJQ!!@;+0"0+h+%-0Q.Q\;N%!%K{{ˆ!%
9
0=="k7h7!K-0!j/\-O-(-0_--<v;!(!+QR+R;
N%,!-M/ NL00P!@Q0R%7pQth7.0;0!Lƒ./p0=%!O
';1!+2h!K!>;'BQ\0N;4‚‰;7p0=%„N=10l„7"l/ll…"#125
9mN1l"NŠ‹;0=l!N!(!%!!-1!-M/ 0=="k7Qt"#1259

00!;=  NN=  N0  „7"l/&  +%  !j  *;  =%  ˜5
9-B6!/907+%L0]/"N(Q0]/Y0.˜&
;759-B6!&A(!Q+%I!@!L0]/"N(
!(!/907p78N'($"A+%!8
k08,!-M/˜
G=%59'=`!=1,;P!O"d
-B6!!(!/907+%!(!Q0]/L0]/"N(p
78 j=%!J!2-B6!i/Q/kN;N%+5
"0  +%  !  =  ,!  -M/  G  k;N  q/
aQ(0(!j59Q90+Y0!!(!kY!!j
=0P';N'7$!8k08,!-M/&Qq
^0A(!QakY!p78+Y0;N%!
=,!-M/ J!2%7!N-™-h-
q=,!L•h&!7P/J+%NakY!!8
k08!jd'78QQ8;N%!=
,!-M/
B6!G"šQ;;1;/2!aQ0]/L0]/"N(p78"!w+Y0a
/2!0P-<v;&!(!>2!lN1•0&0(/"(+%a(!Q\Q0R!yvQ0]/
L0]/"N(p78 ]17$;N%&!==0P2!!N"-M/&!(!L8'-B6!
"šQ!=0a O-(-0P!@G-0^A7P;7QI0w7\!+%N
a;7QI0!>;'($!8k08
G=%/\59!j!O"dLN;p!+%!j6=J0!59 G!j]6!
01›1%+Y0",;7QI0a08k\N08L808k&'7$!8k08Nc!
a!0!(!L•h 59G!jLbQ\!=h-+Y0a59'=`!
=L(!&(-12G-w-+Y0+05!,!05!(!59'=`!=Qt!j
+%=%59Q(Q]=,;!pQ]'=`;N%!=,!-M/N"90R
a59'=`!=L(!;
?
GVHD: Lê Ngọc Liêm
Nhóm 5

%7;7=%!(!!J0›/\!+0wp!&LM„;=/Nl==;&– !N=0”?ŽŽ&
7"l0;&N/-7=Nk;!l&+%=N"010/€N=0/
3.2.Các thuật ngữ:
Mối nguy=%!(!(!B"0p!&j;p!;7+h=`!>;,!-M/ƒ;7$.
!>;,!-M/…!jLbB7.0!N"@!Lul!>;!N^0
•
GVHD: Lê Ngọc Liêm
Nhóm 5

Điểm kiểm soát tới hạn(CCP):=%/\Q0]/Nc!=%/\kY!N'($"A
.0Qj-0L0]/"N(Q]=N.0v/907Nc!0//907A9/@!!j]!-h
Q!;7j0!(!L(!Q0]/L0]/"N(=%/\/‡!A6!';p
Giới hạn tới hạn:(Critical Limit)%!y0Pƒ^Q!/0p;ki"9=05…-B
0Y0.0a;-./+0!-hQ!+%LJ]!-hQ!
Sự sai lệchƒ‘0+0;0N…=%",+'(0Y0.Y0.
4.Vai trò, lợi ích, ý nghĩa của việc áp dụng
4.1 Vai trò :
b/•ŽGQ!AB71,(-12=KQK0PN%,!-M//•+Y0+;0
<i/Q/kN!=,!-M/J';+05!L0]/"N(!(!/907&";Qj
G;!j!d%/\59Q/kN!=,!-M/Q!!J
hPN%80Y0
U-12G05'L0L0]/"N(!(!/907/;6a!O‡=0R+Y0
,!-M/!g+05!L0]/"N(!(!/907N%0;N;,!-M/+%QB7!g=%
7P!K!>;!(!Y!h-LM+%!(!I!@!'9!8
(!'9!0;&I!@!7P!Kk‡k\!(-12G
•m•ƒ=h=0Pk;!Š )3-K{…
•–lNŽ’•){{)&’?)•){{:&’?3•){{:e
•;;1;&G";=0;&lnžl;=;1&Ÿ;-;&4Nl;&;0=;1e
•05;/
4.2 Lợi ích của việc áp dụng HACCP

-6kN0]/ ‘›1%ON=%/+05!+Y0kN0]/+RI+%kq0^ .N!O"d!N
N.Q\!@h&!Jh+%v;h!",Q/kN!>;kP@k; ';%N
!L•hNO/.0 O\0!N'!(N&'k(
4.3 Ý nghĩaG';pkd0+$jL0]/"N(/9070R/%N"
A,!-M/ J';+05!L0]/"N(a>0N,!-M/!>78&!B7J
0›/\!+0wp!&N(p!+%+h=`&a%"A!j]Q/kN9O!N
^00P1w"-M/!>;p;N%!N0P1w Y0",0/kY/907,!
-M/&+05!kN+5"@!LNz!\Qq"šQ!!>!9 „N"(G+Y0a!(!
08-!h7R9Q]L0]/"N(";N%,!-M/8%N•a!O$
L0]/"N(;N%,!-M/7R9j0!1,;P",L0]/;}!2-;~
+%+05!0P!@%-M/@!=%!(!08-!h}';"(&-(05+%08-A_!~0
d+%N-(05/907.00R/%O=%b!c a!(!08-!h%7!j
0Y0.!>;!_&+612&!0R1%0^00;7P!KQ!L8'&",k=,!!>;
!_1,k(Na+QR;N%,!-M/0R/%&!0-6!;N!kd0+05!0P
!@%-M/&+%LjLb!N+05!h--+%0P!@Q>+6120Pk0]Q]Q!
J0!j`*;+%0Pk0] Y059G&;N%,!-M/6!Q!-
+%NQR!O!>;-O-(-O=%59LJ05=,!!>;-O-(-
’
GVHD: Lê Ngọc Liêm
Nhóm 5

0P!@%-M/ €d0+h7&59G!!--O-(-/;=.0=0
hO+%bv;!N;N%,!-M/ 4005/!>;/\+%0'9!0;!Nk08
+05!(-1259G1ŒQ8+05!-<v;!j05'Ok5hv"
-M/ +612&dm•&lNO';'=`,!-M/+%‘!-M/m•&@12!>;
G!N/(7!8k08!(Q!Q(0(b!cLN!@){Q8•{ˆk51N
0"B7;
],!05%!JG&Pk‡QKvJ^+%L8_!+Y0+05!
!Mk,!-M/0Pk05&Nc!dL(!".Nc!d% .0J^&!ja
N.Q\Q!,!05Q]bv;",0›/kMA7;&+05!L0]/;!Nb&kN

/p00;0QN.!j]dY0;N%,!-M/v"O!8&!8k08&-B-90!NY0
LB0P2!90!w (0(LbA05!(!/907.0+%A(!Q!(!k05
-(-L0]/"N(!_
Nguyên tắc 2S(!Q!(!Q0]/L0]/"N(Y0.ƒ…S(!Q!(!Q0]/.0!J
QN.+h%!>;"OQq1B7!7R"A!KQ!L0]/"N(Q]=N.0ku!(!/907
.0Nc!.!8LbA05!>;!_ ha}0]/~1wdQB7Q!0]=%
kL‚/\!JQN.%NN"ANc!!8k08,!-M/k;Nq/v"ANc!
08-h7P=05&N.!&+h!7]&!8k08Nc!kN'
Nguyên tắc 3S(!=h-!(!œY0. S(!Q!(!œY0.LJQ!
+'(i/Q/kNL9!8!j05'!(!Q0]/L0]/"N(Y0.ƒ…
Nguyên tắc 408=h-590(/"(!(!Q0]/L0]/"N(Y0.ƒ…SB71,
/\59!(! !O$#05/ Nc!';‡! i/0(/"($.
Q!L0]/"N(!>;!(!Q0]/L0]/"N(Y0.
Nguyên tắc 5S(!Q!(!N.Q\L‡!-2!!K-008%L059
0(/"(!N7.0/\Q0]/L0]/"N(Y0.%NQjLJQ!L0]/"N(QK7Q>
Nguyên tắc 6S(!=h-!(!>2!L0]/;Q]L Qi59GQ;
N.Q\!j05'
Nguyên tắc708=h-59%0=05=0P';Q8/p0>2!&N.Q\!>;
!O$G-w-+Y0!(!7P‡!P+%!(!kY!(-12!_ G
Q!(-12N1B7!7R,!-M/8%N•
5.2.Các bước áp dụng HACCP trong doanh nghiệp, mục đích áp dụng HACCP
5.2.1. Các bước áp dụng HACCP
i/Q/kN7P!K!>;L(!%;7‘G„P;/\"9kY!Q]08=h-5
9GJ^k;Nq/)kY!";
Bước1:Lập nhóm công tác về HACCP.
05!0P!@GQ<0u0-0h-&A#=`+%Q(0(!(!"9=05!7P
/J ‘NQj&!(!-B6!-0Q!08%kd0j/!(k\\!!(!!7P%
{
GVHD: Lê Ngọc Liêm
Nhóm 5

+05!Aj;kuj;7.!8jQ8/@!Q\!-hQ!
"š!jK/';p0878Q8!=;N%,!
-M/A™lNa7P!KQtQ!Qc;
08%-B6!/907Q]A(!Q!(!k05
-(--<v;L0]/"N(!_ (!k05-(--<
v;=%a%Q\Q!08%i/Aj;kuNc!0/kY/@!Q\B7.0!>;
/907Q8/@!Q\-!j]
Bước 7: Xác định các điểm kiểm soát tới hạn CCPs.
]A(!Q!(!"!j]!j0R!(!08-!hL(!
;NQj-Ik0]=%"#12˜!B7'78Q˜ ˜B7'78
Q˜=%"OQq!j6=J0!i/A(!Q/\!(!LN;p!
+%-=`!(!"N/\!$,!-M/!2] D%
"N(=.0!(!L8'-B6!/907.0+%!(!k05-(-
-<v;Q\!=h- N.0ku!(!/907.0!j]L0]/"N(
ki+05!(-12!(! (!/907!<=.0=%!(!/907LJ]L0]/"N(QK7
Q>ki!(!$08%-B6!Q]A(!Q"
Bước 8: Thiết lập các ngưỡng tới hạn cho từng CCP
œY0.=%!(!0(Q!QY!!N!(!k05-(-;N%i/050PNc!
L08/"N(/\/907.0/\N"9'($+h% mr0Q0]/!j]
!j0RœY0. ]08=h-!_&!K!b!@+%N!(!'7Q+5"0&;N%
!>;%Y!&!(!0P!M'9!8&!(!Y1ŒL08'9!8‹G”&“”&!(!!@
=05LN;p!&!(!%0=05L•h&!(!J"9'7$!J5&!(!"9=05,!
05/
]Q/kN!(!!y0P!KL0]/"N(LJ!j!O\0+œY0.&!KA(!Q
0Y0.;N%Q].0Qj-008%Q0R!y'($!8k08i/bv;L
b+0-./œY0. N,!8&Q;;L(005/œ+h%=%0(.0
Qj!>;!y0P!KL0]/"N(&^0Q0RL0]-0L-^0Q0R!y08k;7'7
$Q]Q/kN0(QjLJ'(œY0. +h7&œ+h%=J=J
!j5"9;N%!;NOœY0.+%!j0(=Ji/N+w;N%!>;
)

¡S(!haœY0.Q!A(!Q
¡(0(=.0!O$G+%$$"#12"-M/!>;^00P
1w05.0NO=;0
Bước 12: Thiết lập bộ tài liệu và lưu giữ hồ sơ HACCP.
05!=0aq"O!j05'+%!6A(!Qj+;0<';pN(-125
3
GVHD: Lê Ngọc Liêm
Nhóm 5

9G (!>2!G-0Q!0%+bk 05!=h-k\%0=05+%=
0aq"O-0-w-+Y06!+%'7/J!>;'($N.Q\
N%0!(!kY!PP&Q],!0L8N.!G05'$+05!Q%N.Nh
@!!>;!JB+0PN!O"d+R7P‡!+%!(!@1259G=%
a789';p
5.2.2. Áp dụng HACCP để làm gì?
Áp dụng hệ thống HACCP giúp phòng ngừa hiệu quả nguy cơ gây ô nhiễm thực
phẩm
]Q/kN!=+5"0;N%,!-M/&!(!Y!-(0]m•&–&
;;Q; Qtk‡k\!(-1259-B6!/907+%Q0]/L0]/"N(Y0.
ƒG…N!(!%!J05-!8k08,!-M/!g!N!(!,!-M/
!>;!(!Y!L(!h-LM+%NY!p (!I!@!'9!8I!@!J05-
+%O,!!>;0P05-9!ƒ‹G”…&I!@!¢880Y0ƒ“”…&I!@!9!8
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.005;/&L(005/G/Y0Q!08-!hvab/QK!>;h-L£
•{&70P1N$Q\L08L•h!<-PQ0RL0508-!h+Y059
G!<.!8 %7;7&+Y0/2!0PkN+5"@!LulB1B&/d\
^&0;bL0/.!ALM&!(!%Qt!j0RN.Q\08,!Q]
_!QM7'($QI0/Y059'=`!=+%;N%+5"0,!-M/&Qc!
k05=%(-12G&vkY!;78!N!(!L0]/"N(!=7R9=%
1,;PL0]/;"-M/!90!w

!Mk$!j]1ŒY0=%/0/05'!>;+05!08=h-&,!05+%(-125
9G mcL(!&Q]L8N.!GN.Q\Q!&Q0R8"@!';p=%
-0!j",!;/L8!>;=tQ.N!;NN1N;05-^0!>&I0(/Q9!
+%!(!!(k\!>!9 808",!;/L8!>;=tQ.N$1N;05-"šLJ!_
p+%LJ,!05a05L8N.!G
05;/GQ!AB71,+%0]L;0(-12vab/QK!>;h-L£
•{8L£Y!+Y0$Q\+%",0]k08+RG!<.!8&c-0RLjLb
N08-!h0]L;0(-12 „;){b/0]L;0B\(-12!w+Y0Qj=%
!(!7P!KL‡Ll+RQ/kN!="-M/v!(!^Q8;7Q;"9!(!
1N;05-Qt0]!Ok+%!(!7P‡!!>;59'=`!=&v!r!y
!j)!7P0;!>;%>7"Q!Q008-!h+%.0^0Q0]/ab/•{!Y!
05;/!;!j%/(7%NQ>Q0RL05Q/kN;N%+5"0,!-M/lN
G&";){b/05!y6Q8(3•){0P%>7"!jO?{{
1N;05-!j!@hQ/kN+5"0;N%,!-M/N%0;!(!%,!
-M/L(!a;$!Y!!N"9%$1N;05-!j!@h!O"d"A
Q/kN!=;N%+5"0,!-M/lNG
?
GVHD: Lê Ngọc Liêm
Nhóm 5

06!J7&70P05;7dY!;+Œ!;!j0R1N;05-Q.
Q!!@!yG 7PB!j0R!+R!>';=ŒL(!';
0P!MG1N”‘–SY1Œ/Y0Q;+%NY!;+%"A,!
-M/!>;!(!!O"dNY!+Œ!</;/_&!>78=%>!J+%k(>!J$
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Q!!N0=%0R'78k‡k\!-0B>m&„„”&!;Q!-Ik08dY!
;&!N1wQB7=%+05!=%/QO0P!>;!O"d!8k08,!-M/dY!N%0 „d1*
!(!!O$'=`!=,!-M/!;Q!,!05h-+%N7P
B05=,!+bk'7-./-(-=h!<!;Q!!(!1N;05-0P/_!
,!05 mcL(!&0R1N;05-!8k08!<!;!_`Y0=*+,!QKAB7

Lb+%Q0RL05^008;7QI0!g=%/dQ8Q^0"9+%!=!>;
q!(J0
•;!j.//;7P=05.0S605-1NQj!=7P=05Lj
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 Cụ thể áp dụng HACCP trong công ty cổ phần xuất khẩu thủy sản Cửu Long
An Giang:
BƯỚC 1: Lập nhóm, tổ HACCP
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