Nâng cao hiệu quả quản lý các dịch vụ kinh doanh tại Bưu điện Trung tâm 2 – Bưu điện thành phố Hà Nội - Pdf 44

LỜI MỞ ĐẦU

 !"#!$"%"&!'()"*
+,-./0&12!3&1
!/456()"7891
:!;'4"<;"=:=)'
";!:&)/6"&+>(&&)56
"?<!$"%/
6"&@:$!.83()"*-.
56-,()"*"9);!A
BC)D)&"<-;D-,E()"*(A!A '
F-. !G4 "</H;!AB
(A!AI-)J8?-'-,-K--
=J!-,-)(LI<I&%-K
)
6"."&&&)>("&'(
&-8F+&MN&83O-&4.
!!MA<&&'(13'&4
.&/4II"&J;"=-;!;-!
&#P83"I
I1'!IQ)RL&-&);!A
5BBC)D)&"&!&.-N-&
@)L&1.-#S(F
 8T-R)(&&1<-,M!P1
:1FF:"&'(/
6"&JI)&'((F3"I-;&
3&)1U1,/H&!>IA<1K>"?A<"%
8#-!.&'( vµ&'F
&1-'P!()"*&'(/
-'6"V1-J!;"3-'6(G
4/6E1>(-,-  ((S"&!'(A!A83

Chuyên đề thực tập tốt nghiệp
Nguyễn Trung Hải - Quản lý kinh tế 44B
V
CHƯƠNG I. NHỮNG VẤN ĐỀ LÝ LUẬN CHUNG VÊ HIỆU
QUẢ, QUẢN LÝ, NGHIỆP VỤ KINH DOANH
I. Những vấn đề lý luận chung về hiệu quả và quản lý.
[/G'F/
1.1. Khái niệm và ý nghĩa.
G'F1>@-*O'@F3')
A<&-*!(*DS"-* F-
"&@-'-;/
[
4'\
01F>-KN&.A<-&Dd)-J!;)
/
51(DS"-K-&Dd)-J!;)
^1'F/
^e0B5 f[gG'FI'-/
C
K
E =
fVgG'FJ-/
c)Ff0g*>-KN&.
A<&-M1.J(f5gDS"D&<M
 1KDI</
G'F a2$1O<(-))!13%
)(J)-/
1.2. Các nguyên tắc xác định hiệu quả
2
.

Q!1K11K11JDF/
K(1K!1K+,Z1K!>!
1K\!'('F)(J)-h"&
'()1K)(J)1/p83
I81K&-F'F(J)- /6"&-D
(>)"=K(1K+,- !"#I-;/
[/V/m/4I<Q!+)&%
W*-))'F)(J)(F3"<'
)O< *1K&)-K!1K&)-KL1(F
K(@(-;1K'F!.(-;/0*
I(-;1KDd(-;(-;
1K--FDF&+)&(n((F)-K%1K
Z%(*/
4I<QIZ-#S&)'F(F-K+)-;
+)")p'/
[/V/q/4I<Q!-JF!3
6N&I<QI@(J()(&)'F!'
F(F-K3"<J8?)81'3-JF!
*/0<8TA@(J()()(L(
-I-)&h@-FDF&-
+)/
Chuyên đề thực tập tốt nghiệp
Nguyễn Trung Hải - Quản lý kinh tế 44B
q
V/rF1a\
2.1. Khái niệm
5 )*)!F1aM *
*\rF1a183)-*F1a1<-KF1ad
--K@A<-;"&-'D-"=/
rF1aRL1)"M1>(&RL1,-&*"

iV"VmVjk
q
iV/"m[k
Chuyên đề thực tập tốt nghiệp
Nguyễn Trung Hải - Quản lý kinh tế 44B
j
V/V/V/5)L:F1a(N&&-RL
5#N&)(>I>(K()&-RL-K
(@12!3)-1>(J-!
Q1!.X1)L:F1aJDF8\
BrF1a12!3"N
BrF1a12!3<L!()"*
BrF1a8F+
BrF1a
BrF1aP13
BrF1a1K
BrF1a)!AU"K&RL\()(1a-&///
4@L:F1aN&&-RL#-K%1
)12!3F1a/6"<-IO1@L:F1aJDFN&
&-RL/6p!&12!3-;D&-"&)RL
 *P@L:)@/
C1&L:F1aN&&-RL=1J
8?-*+I3JRL/!>I12tF1a-K*
)&-F1a-K8Q(+("&@D(>&- JR
L/?)D(>I )F1a!1<-!'")I
-;F1a/
2.3. Vai trò của quản lý
5
0)&--1>("<17 831<@
)))u-'F&-!1!'&/4

"=()"*D!@/
rF1a-!.%12!3&-"&+,EU
-J!;8F+B&-&DxE
-M-J!;--.!@&-"<(!
!3(!&/y3(!@D)RL
&-K3':-,&I"d8?2)D
I O1'&1&F1aP!'/6(-"R
z&"DN8<L)Ic{"&:-,()'"
"d)I1-E&X#-KF1a/
"%F1aM?-*'"vDd).-
()"*/FR!!I"&@:-I)
I<!()"*-,&I"d83(D&h{
>'-,-N183()"*&/|
"&%"=K(183!1K!8L
)F1a/
2.4. Quản lý là một khoa học, một nghệ thuật, một nghề
6
V/q/[/rF1a1&%
rF1a1&%D?  -K<L"</W
K<LF1a1)I1>("$)'F
1a"&X"M&-RLD&P@1>
w
iV"mwk
Chuyên đề thực tập tốt nghiệp
Nguyễn Trung Hải - Quản lý kinh tế 44B
l
'+,///4@1>I-K)F1a>L!
!>A"&)"MF1aRL89X(%-F&
K189);>F1=/'<L!!>A)
I1>F1a891-'I-;X()F1a3'

1I''(!A)&O! '/5)F1a
&@)($K(#-K-&&!'(
Chuyên đề thực tập tốt nghiệp
Nguyễn Trung Hải - Quản lý kinh tế 44B
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LI')-)&-*()-'>L
)Y+)!-I-)I1>)-P= (J
()('>K(d)-#S)-#S)
I1>- /?!M"=M11D-R)-I
"9RLP!()"* F
1a-:13-*-RL-A</
II. Những vấn đề lý luận chung về quản lý các dịch vụ kinh doanh
trong doanh nghiệp Bưu chính viễn thông.
[/0)'!-h-*&56
0)'& 19ME"8.IE&
= "&-R&)?.&-".=M
-R.f[•~wg)'I1D;*8!DF/4@)R
L&-&=D;))_&D`/0)
'&-K*N&2"€(O1"1
"&-R&):<1'/6># =)F!.
&&- 1&-=u-D 1-*&(I
PX89-'.+,2/
63(F!>I6N&&FVWm1>H&'(
[•••I-;\&1!'3'8&hF)
-&)"M-E8F8-<A8F(Y&h3'
;!A"<;"=dA-81K/
•<!56 )*!-)!
&56/41&DS)() !(J'(J
LFA*&-&56M **0
&561)&-3'&h8-&"I

;!A"%/C)"*
D!d-)(L()"*+, (
(&1K8!-FDF&(#
/4D!()"*891:!;'4
"<"=:=)'";!:&)
/6"&+>(&&)!"#D
!"?<"%JD&=/56()"*1
:'F8F+&F))/
63-,&ID!()"*-"M-
-;89&-'&!'I-R(JLF1a(J
()(y]0H- &'F8F++,/6N&)1'
<L&I"d()"*)(J'!1
I'31&-!>!&F)
8TA)(J'"&)"M&-8F+
&M/6E&!13.&)&'("&.
&F:"".+>(&&!;
'4"<"=r/
5)(JL&("IID1
"&&1>)"M(M*Z
)"MK(-P/5);!AD! *I&
8&()!= 'FJ"&!'8TA=
~
ij"lk
Chuyên đề thực tập tốt nghiệp
Nguyễn Trung Hải - Quản lý kinh tế 44B
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:1K!>1'!&!>I F?-"=/K
);!AD!*'""v"&'(!
"&J/'8TA);!A56#'-K(
))RL!)-1!>I*////

'.;!A/H;!A1&-I1KLd
-*"&-RI1!M!u-!'I*I8?@/

ij"•k
Chuyên đề thực tập tốt nghiệp
Nguyễn Trung Hải - Quản lý kinh tế 44B
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'3';!A *Q1&hQ1!.8F+!>
/
W*&"8F(Y 83)
I8F+\&-1'1&-f(J
'D;g!-K1&-f@L.DL
(YDL}+I-&///g/
W*&"8F(Y"&)"M"I-L
;83I-R&&83I-R!!;"/
p83I-R&)-1!(!1K8F(Y/yF(Y
P&)"M8F+<*
-!&&*I-K/H&!>I @I<"&-
!.1K8F(Y/
H&-h-*8F(Y(F1!>*A
*<-*&"8F(Y)&'(
-@I<!>1'(FDS"))
O8TA)!>1'(A\yI(Y///WIF
?-J(8F+&;!A 
\5(I<!>1'‡"%S(1&-8
‡"%1.///W*&'F8F+&)(A
@D'()(8&&($K(/
3.2. Quá trình sản xuất kinh doanh BCVT mang tính dây truyền.
r)"M"I-L1)"M"E(f=T
!=>g?))/H&!>I-*3'

6"&&-)"M8F+
Q1!.)"M<AI ))'F )"M
"I-L-K<$I"&)"M8F+/4"&
-&DQ--:a-&1DQ-)"M8F+8
-&+&L18<$'F )"M8F+
M)"M8F+ZX/.-h-*)"M8F+Q1
!.)"M<A8F(Y=8TA8F(Y;!A
(+X"3(!.8F+)"M&-8F
+&/H&!>IL-*D"M-8TA)
;!A=<$F?"3(-
1K/
r)"M<A)"=X"M8F+ !M!>I-#S
=8TA(F h?!;" -*&<-*X1
&F,"I-45B(F()
"*1."Q(-*-)-*-)-K8T
A/
3.4. Tải trọng không đồng đều theo thời gian và không gian.
6F"%11KL-I<J8?8F+&- 
(A!A"&&F=-;/c%
L-&)-!!"I-LI
-;8EP!()"*/4!
Chuyên đề thực tập tốt nghiệp
Nguyễn Trung Hải - Quản lý kinh tế 44B
[m
"I-L"-+'-P-!!
=/
4!"I-L *+'?DpJ&?-
 &=M?-  !x4!"I-L
+'-P-*N&)="&IN&)I"&
N&))"&:///!(A!&;(-8&+,/

Nguyễn Trung Hải - Quản lý kinh tế 44B
[q
&'(56-&f&'(-,&-&
E#"=-Ig!&'(56.>(
f&'(.>(;"=-K(n("g/
‰rI-;4.-!.)&'(56\561
&-!E&!E(A!A
/6pN&1&M&'(f&'(4.5I
R(…g I!")'!.)L-)!'
!A/
‰Wh-*!{>'\0{>'1()"*
!I-R &<13%{>'<L{
>'89X(&&'( "&"/
‰6-;!A56\.83()"*!{
>');!A56ZE-K-&)/
6"<;"=1()"*);!A./
j/"#!83!'&'F&56
0&56I !"#"%"&
/WI1"&@12!3&--KWF!4
."X"%/
WFDF&E&'F1
-Dp8F+& !U&'( "</
W!.X!-&'F&56383
!"?(D)D?19\
4&'F&561I<I!'3
'I1>'/4%P13-!&1!M!'8F
+&'FZ8&- &'F
&89(F1!-(FFI/43M
&&)&=(F-L".)L1P13-!&D;
!I"?<J/6E- -#S!DQD&

-!&I!"&-'8F++,()
"*'IM a2!$"%-!.
&'( !&'(&56 "</
BW!.M!'&'F&
5689X(&-.'P13F:()"*13
1K8F+&&"M-&''&;'
8F+&J/WIZ 21!.!'&'F
&56'489 J>(;"=.&
 J-*()"*"&DF&&)'I/
BW!.DF)&'(&56M!'
&'F&561-'<Id-N11K
>&&'(".J183"IQ)
&'("&.!.&/WI1A<JDF&
'(/4 X(&'(DF&&!!()"*!1J8?-*)
8F+?"!?"&/r- &'(&
56. *:F:"M"<;"=/W-
Chuyên đề thực tập tốt nghiệp
Nguyễn Trung Hải - Quản lý kinh tế 44B
[w
&(n(&'(FI-=8=1&--?
"'-&)J8?!>?"&-&M/
BW!.DFE)M!'&'F&
56&'(89F'-)*-=8&&%
-13-*()IF:8‹ Md(A!A&)
"M()"*&'( ((1&&'(I
"?<1.J-8L""&;"=/
w/G'F&-&&'(56/
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6.1. Nguyên tắc đánh giá hiệu quả sản xuâts kinh doanh Bưu chính Viễn
thông.

6L\6"&')O<(F )O<-))R
K((F)MM8F+&)O<D(>(F
)'F8F+&EhE\1&-!!
(/
5)O<D(>1J8?&!'M"hhI"&
)"M8TAEI"!&)"M8F+&
6L\6"&')O<-))(F-FDF&'
!&'/6L1)O<'F(F(F)'F8F
+&&D)"M8F+&&'(
/
6LD\G')O<(FM"<J8?@I<
Q'F21(F(F)-K"M-8TA1&
-8!1&-!>&)!'8&8)@F!(/
6"&- )O<F!((F F:-&1=-KM
. F:8&8)&)-K/
6L\5)O<'F(F 831<'8&8)!.
(J()(&)A*)O< (!)(A
-;(A!A&A--;)-))/
6L:\G')O<(F-FDF&(F)-K-h
$&'(/
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w/V/V/G'O<-))'F&-&
Œ5O<RK(/
B6N&'8\
G'F8F+&fGge0F-"b5(-!&
5(-!&D&P1&-1'1&--K1&-
!!&#F-"-K-&Dd)O<
1K8F(Y;!Ax&!1K>"#/
5O<I(F)1K8F+&
:&'F8F+&Z*8&8)


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