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



 !"
#$%&'! !"
() *+,-+
./012(

 !" #$
3456-+758+9":.
/"-":.
/"-+8+9":.
;<=>-2":-?9@
(:A5?B0C
.DE5A5+":&=? &F2G
3H!<0+1!*8+I
/"-+1!*8+I
/"-+1!*I
/"-1!*8+J
3# KH01!*8+
LK1!*8+
 45"M51!*8++N!OA57.
(3HNP@
  %  &  '  $  (  )  *     +  '
,'&)()* -
Q:"+7,R5G
ST+3U<39VW!8R5B0G
;=>>+=6A57,R5XB0I
3Y%"-+A57,I

/08(@
 (45
2
cdeW fg<L5##
;) f;<08
dBRB fdK6-&F2
dBhZ fdK6-<0
3d3eS f3L2U#+
3Z3W f3U<39VW!8
WfW!8
ZeBB fZ="-M,
/i f/,
OZ3)\B3fOZ9!52\B$
O/WZZfO/58=?
OZ3/ZfZ$70
ifi !*
Q=8Zd fQ=8=L>
Q=8/) fQ=876-8
 (6
3
i_L2-<9A57,J
 (778
4
dKJfZ>>!52A57,[JJG\JJ]
dKJfZ>>,275A57,
5,JJG\JJ
dKJf)a6-A5M7*j+1.
dKJ(f/6-8=8=L>A5<0 !?1!*8+"
:,7,R5@
dKJ.f2_A57+:kY!N+J

)6Ojn%nV#5!*0,=5A5->=
-U=?757n7Y"5<%%7,n8+
9":V>-=5M<0 KH01!*8++l
nnK#51!*8+A5->%0N<!
&r-&T70K_l$57/,R5B0!-2=
M7,F+518+9":7
S"070A57b-#51!*
8+9":5*<R1lM!$=%UF
“Đánh giá của khách hàng về chất lượng dịch vụ tổ chức tiệc cưới tại
khách sạn Xanh – Huế”6!-< "A5->
%:G>DFHIAJ?FHA>KI
sB" n5-2 +1!!+NPF*+
1!*8+t
7
s#$+8+9":",A57,R5
4570A57+ !"t
sR8<0 KH0N!OA57 +:1
!*8+9":A57,R5t
s)&1-2 K6#51!*8+9":
,7,R5
.:?LMAJN?ONAJ?FHA>KI
.::?LMAJN?OND?ID?PNQRSFTI
Xi !"1fZlL2A57,)n!L704K
75+>>!52A57,R545Y-JJG\JJ
O75+O9A57,R51m
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sj+1=N0fe+"0=5>O0
j+1=N076L0*2NNA5
s3Uf
eM&T%A57+<0 f<$

XAZ-[\NSZ-ZQD67•8&r-=876-8n
E5+-a 75<7U
X#$5-2<0 [‚r•5<ƒe‚Sƒ]6&r-&TN75+
70A57
]:RFDL^AJ_EN?`\_FAJ?FHA>KI
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R5\B0
X,-+f
sS7U5fZ=85L B0
9
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,=5,JJG\JJe_ !"1*U45
j+1=5=N07*N"l0(Y-
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eV)a+1+/0!%*=>L<rf
3f3H75A5+1
3f#$A57+1!*8+":
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10
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zZ"{r8E5!NL<+v-#-u60F-?#-2
8+-l[Zl6Z0S"]
S<":*6!-2!,"=nnM!P=5=
6UL N70*M5z#!5{+z#{%U#q=6v=H

9L9!P%!9L9"+-457F0N"]
X3=>+Y"n-lU#%q=6+5
Xe?^=>:"U#%q=6!#71%#-^5
!#71%w!qn!,9!%5#<LLnw95<
7-<0*Lpw<2+-u
X),"5n!?L6
X3U#q=6w=n=*%#=*L -…
X3U#q=6w =*5-U
X3U#q=6wpL:
Xe?^=><L 70q!P+qN7
-"
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+8758+<)6#5$,=5->%-u+8
758+":V,N->-2=+
aL"V45#-01!*8+9":oN!O
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12
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7%l!P,-„%j:%0#U+4<e>96%
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V67V7†%+:45"-‡=!P7[7]+‡
3ˆL8!Pj%!P:%?B0?&r-<? &1%n7!
w5k5Yi57<?%5LU5vL5
Lb-22Y-KS"<oU7UL,=‰N"%
K!5n#>l=:
Š +:-j%?B0k&r-!L9a-aM555>+U
2#$6:"UL,=‰%7U9=V-=2Š-:B0n
!Pf&?%U%L_%=:#P=5H%+n#%=>
L5H=5e?B07Un:%!P+=!P: 

?OK+*_%%5>O5
S"L=$O#UK-2?M!:9%q'5
,P+=:#%=5?-2?59%A+*_%5
>O576-=5e?<ov-=V5%L<a0_=L
?5i57!P&%a0_oK*?<9
pi ?=5=:#!UH •Z=:7+7n#+%
=5?'+?U=‰9,L%Fn+*=5n•
6‡!1<‡U#U
[75e<PJJI]
::a:pAJ?q[>o[_FT>>LjFXFADl=AJBnFQRAJXr?dF
Z=2 <&5o<5<%-:$!L6"
A50 &F2%A5+Yn5#2en+l5l570=< 
2%4A5#2%+l5*#<+Y-rN=6
A5?,Z=<:%7UkU#%q=6%5L5-…5k-
K2,%L,L‹%!&n-#5q-l,q!5U
14
3n67•8l!#%+"9!P:!-27U6
0=2 2_-E5&F2A5n6"H7$5
,f70%&F2%,%+Yn5
P:!NUL =:!&F254=>>A
5770UiN=5?A55>-:nE5=145= +:&F
2
P:O!N-aA55+L,L‹#$6-l,
q!5U) +:-:%?n2aŽ%0&q%!-4r+:
5%Y?50%-H=2- 45"&F2)0+:-:!
0+:-2,+Yn5!-,7U60=2 -u
?+K2_
2 !P=:&&TH7$5,no6"E5
18P5L2!2=< !#!,0!P+:9%
=#=>K-+*_%n="-+:&n-%4B>K

XeVn6*UL =„=:,4<8%ˆ
onMV7U6-K=„=%7kn6K-
q%an7k"*=4=>'
:%::%:?OFAFT\>?cDSL^AJ<h>?_G
31!*8+!-2,-=w0=l*%,+n
675
ZrZˆS•"e5-[Z3Se]+•i‚\IJJJ>1!*8+!
-w*A5Kˆ-8+j5-F<V=5a8=:A5
?-5%K87†&r-&T!,<VA51!*
5=5=5-5[IG.]!,=b1!*8+!7KM57†
+A57+8+-5'+:K-N0+8
+-H
16
z31!*>-70-[r545!r]f!<0 +2$!45
08+-?wn6&8=:7-5n%+$K%
V8+
31!*=K"-[r&r=rr45!r]f!Ma$-?
wn6&8*57-55<57w8+%+$fK-
&q%NK-
31!*<$[=rrr45!r]f!2$?wV
7U6pp*-$57'a=K"-+>6
*1!*>?wOjKn7018%n
$7•aU"!4508+*%+$f-2K-
LKA58+'5M5+%8+Y-n7jr{[ZidwZ8Z-
JJI%=C]
B6=„*7"-+1!*8+!H+"1
!*8+Z<%1!*8+?7n7YLHM
7L"A58+
:%:%:O>A?UADRtA??LsAJBbA>?cDSL^AJ<h>?_G
) +:5"75!8n+n=

7w<2=1!:+=>o7KYA52o#+<
d,+5=O745=A54K!+>6n1
!*8+5Oj#+Kn=>2"+ %6=„
Y%"-+A5->
e=5%771!*8+%7U%
#$l7#%l8+-?&TK-24=>B>
=5-21*+0-7!06-%77
n&:=+7#<01=-2u8++<%
1!*8+Oj$145+Kn*N_L2%70*
O5M5<0 1
18
:%:.:?LMAJN?ON>MutABOA?JFO>?cDSL^AJ<h>?_G
5=5=5-5x3[IG.]!M?=1
!*8+ZUA5,"2q
75n*704K1!*8+A5U45+"
A57X?'8+Z5i’~S;cƒ*
Tlli’~S•3’XW8++;cƒ•ZhX31!*%N7
!7"[i+r%JJ]
ZrA55=5=5-5x3[IGG]F=5?51
!*8+[Z5i’~S;cƒ]+:L0452.n-
VA51!*8+
Xen--2<f!?-2N"=>8+F
=5+:.L045f
/U<Rh“5vN">n+7K?5&8%>
U<vN"
/L,a+1%U<Rh“6"N45#-#=K
4<0+1
3U<Rh“N"8+q5<!VV
(3U<Rh“18+q+?6--U<5vN"
.3U<Rh“UL778+v*N"

5=5=5-5x3!qV=b1!*8+*K-
LH7*>LHJV%n!f
)2<[=r!5L!<]
/KY[=r+rr]
eY!N+[-rrr]
(Z0[5r]
.8N[=r<]
20
@ZU[ 5]
CZ$"-[=rL!<]
G)25[r=<]
IB6L07[r=5-r=]
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22
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23
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XZ=:Y-IC.!&,•o
XeY-IC.\IIJf7cdeWkZZB0
XeY-IIJXIIf/,*B0
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XZl•J•JJ.f!7,R5\B023U<&#<!p")0
G•JJ.<63U<3WR5\B0_?V&#<N-:
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2+I•JJ.05<
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25