DONETSK NATIONAL TECHNICAL UNIVERSITY
Project
(written version)
Credit Assignment # 2
“The problems of the “Citibus” (bus operating company) and their possible
solutions. Drawing a contract.”
By: Arustomjan Nona
Chukhno Sergey
Dubovitsky Roman
Feofilaktova Yevgenja
Shashkova Lilja
Donetsk 2002
First of all, in order to cope with any problem we’ve faced, we should get to
know its symptoms and only after these we could define exactly what this or that
problem is, what the nature and the essence of problem is. In our caes we’re given
the symptoms, they are the following:
1) Fares are too high
2) Bus stops are not conviniently placed
3) Bus stops are infrequent
4) Buses are delayed in traffic james
5) Buses are dirty
6) Buses finish at midnight
7) Timetable is difficult to get
8) Buses are overcrowded
9) Occasionally buses break down
10) Some areas are not well-served by buses
So, our team considers the symptoms listed above to be symptoms of three problems: a)
shortage of buses (symptoms 1, 3, 8, 10); the main underlying cause of this problem is
trivial and prosy enough – this is money b) the second problem is unsuccessful
municipal transport policy (symptoms 2, 4, 10): we regard the causes of this problem as
follows: firstly, as the transport charges are high, the city administration doesn’t have

conditions of our action: you can assess you trip. In order to do it you should just tear
up the colored from your ticket and throw it to the voting box. Each of the three colors
means the following: red - “The trip was something terrible”, yellow – “The trip was
so-so”, and finally green – “The trip was really great”. We shall inform about the action
the drivers as well. At the end of each month we’ll calculate how many stripes of tjose
or that colour each driver has got, those who has got a lot of green stripes and only few
red will be rewarded (fringe benefits, some touristic trips). So we think that the busmen
will be motivated to try hard in order to get the passengers feel really comfortanle
during the trip. So the documents we offer you are the special colred tickets.
The second way of increasing the motivation of our drivers is to organize the
competition among the drivers, lets name it “The golden helm”. First, we should make
the drivers informed about it. Then we’ll organize a jury who will monitor and assess
the work of the drivers during, for example, a month. Then the jury will sum it up and
according to their decision some best drivers will be rewarded and, vice versa, the worst
ones will be fined or even fired.
But the most effective and efficient strategy is to make a contract whick will
determine the rights and obligations of both parties: the administration of the
“Citibus”operating company and its drivers and which will give a spur to the drivers.
Firstly, we should draw a contract and then discuss its terms and conditions with
the drivers, so we’ll determine exactly the duties and responsabilities of both parties.
Into our opinion they will be the following:
a) the drivers warrant to be consistent with the schedule of routes
b) drivers are to keep the cleanness of the buses
c) drivers are to carry out corrective maintenance and current repairs if it’s
possible or report immediately about any technical troubles and malfuctions
d) drivers are obliged not to start either unscheduled or scheduled run if there
are any technical troubles with a bus
e) drivers are to pay citibus a fixed amount of money per week which varies
with certain routs
f) CITIBUS is to make a survey in order to define what routes are more